Students Staff

Email

October 15, 2019

Webmail is currently inaccessible

Filed under: Email, Office 365, [Resolved], [Service Alert] — Trevor Smith @ 1:05 pm

Update: 13:50

The problem was identified and fixed so webmail can now once again be accessed via email.essex.ac.uk

We apologise for any inconvenience caused by this issue.

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We are currently investigating an issue with webmail. The service is currently inaccessible via the usual url https://email.essex.ac.uk.

As a workaround you may still access your email account via the url below:

https://outlook.office.com/owa/essex.ac.uk/

We will provide a further update as soon as possible.

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 20, 2019

[Monitoring][Resolved] Some services will be unavailable Saturday 21st September

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.


 

Update: 23/09/19

The work carried out Saturday was successful and services are back up and running. We continue to monitor the situation and will provide updates if necessary.


 

Update: 21/09/19

Further work was carried out this morning from 07:00 to 07:30 and systems are now stable.


 

We will be undertaking some remedial action to address the underlying cause of the recent problems we have been experiencing with the availability of some services. This work will be carried out tomorrow, Saturday 21st September, between the hours of 7am and 8.30am. We anticipate there will be some loss of services during this time. We apologise for any inconvenience which may be caused whilst this essential work is being undertaken. Further updates will be provided should the work take longer than anticipated.

Services affected:

SharePoint
The University website
Webmail
Box
FASER
Moodle
Qualtrics
Library e-resources

Other web-based services may also be affected.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 18, 2019

[Service Alert][Resolved] Problem accessing web services off campus

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.


Update

We are aware that people are continuing to experience issues with a range of services which relate to this problem.

We have scheduled some at risk time tomorrow morning (20/09/2019) between 07:00 and 08:00 in order to make a number of changes directed at resolving this problem.

We would like to apologise for any inconvenience and thank you for your patience.


Update

Problem fixed – everything should now be working. If you’re still having issues try restarting your device or computer, or close your web browser and reopen it.


Alert

We currently have a problem with an authentication service which will stop you accessing web based services off campus, for example email.essex.ac.uk

More information to follow.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 31, 2019

[Service Alert] [Resolved] Cherwell Service Desk license expired

Filed under: Email, Other, [Resolved], [Service Alert] — Samantha Thornton @ 8:44 am

The license key has now been successfully applied and the software is back to full usage.

31/07/2019 09:55am


The license key for Cherwell has expired, and the software is currently unavailable. We are expecting to receive a license key this morning. Until this time, all emails directed to Cherwell (bsthelp@essex.ac.uk) are being saved and will be redirected once the license key has been applied.

Update expected at 31/07/2019 10:30am.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 16, 2019

“Are you on campus?” Beware of spear phishing emails asking you to buy something

Filed under: Email, Security — Dan Jolly @ 5:19 pm

We are currently receiving emails from external email accounts, such as Gmail, pretending to come from a Head of Department.

The emails typically are very short and the subject line will be something like “are you on campus?”.

If you reply, the sender will explain that they are your Head of Department , that they are in a meeting and can’t be contacted by phone, but urgently need you to buy some Amazon or iTune vouchers for them for a nephew’s birthday or a student prize.

Although these are quite targeted – which is why they are called “spear phishing” – they have many of the warning signs that ordinary phishing emails have:

  • It’ s an unusual request and it comes out of the blue
  • it tries to instill a sense of urgency
  • the emails often contain poor grammar and spelling mistakes – even misspelling the name of the person they are supposed to be from!

So unless you really do know your HoD well enough to be in the habit of shopping for presents for their family for them, then please delete these emails and make sure that your colleagues know to delete them too.

Sadly, if you do fall for the trick then it’s very difficult indeed to recover the money spent.

For more information on suspicious mail, see Spam and phishing emails.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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