Students Staff


September 19, 2017

[Service Alert] Microsoft Outlook Access Issues [Resolved]

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 1:32 pm

Update 16:20:

Microsoft have investigated the issue and re-routed the traffic to healthy servers; service has now been restored.

Please report any further issues to


Some users are experiencing issues accessing emails via Outlook today, Microsoft are currently investigating the cause. If Outlook has become unusable, please use Outlook Web Access, which is available at

This post will be updated, please check back for more information.

We apologise for any inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 11, 2017

Advance notice of unavailability of key network services – 12 Sept 2017

Filed under: Email, Moodle, Office 365, University website, [Resolved], [Scheduled], [Service Alert] — Bret Giddings @ 5:29 pm

Update: 0842 Tuesday 12th September 2017

The scheduled work was completed by 0800. The disruption of access to the services listed below was minimal and not service affecting.


On Tuesday 12th September during the network at risk period, IT Services staff will be upgrading a key network enabling device. As a result of this, there may be a temporary loss of access to some network services, including:

  • Main University website:
  • SharePoint:
  • Authentication for access to email:
  • Authentication for shibboleth enabled services
  • Moodle:

It is anticipated that the above services will be unavailable for a period of no longer than 15 minutes between 0730 and 0815 on Tuesday 12th September 2017 during the network at risk period. The actual work will be undertaken as early as possible to minimise disruption.

An update will be posted when the work has been completed.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 1, 2017

Spam and phishing emails – please be vigilant

Filed under: Email, Security — Dan Jolly @ 5:02 pm

We are currently receiving a number of spam and phishing emails.

The most recent phishing attempt is an email pretending to be the Student Loans Company which asks you to update your student finance login security details.

This is a reminder to all staff and students to be vigilant when dealing with suspicious emails.

Before acting, always check for the following:

  1. Does the email use your name? Phishing emails typically use terms like ‘Dear Customer’ or ‘Dear Student’ as they do not have your personal details.
  2. Does the subject start with {?SPAM?}. If it does, this means our spam detector has found something in the email that could be suspicious.
  3. Does the link look suspicious? Phishers often mask links to make them appear genuine. If you’re asked to click a link to a website, hover your mouse over the link to see where it’s really linked to. If it doesn’t match the link in the email, or if it looks suspicious, don’t click it.

If you think you’ve received a phishing email, stay calm. Don’t reply to it, just delete it. There’s no risk in simply receiving a phishing email.

You can report it by forwarding it to – this will help to stop others receiving it.

See our Email phishing scams – don’t get hooked blog for more information and tips on how to spot a scam.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 21, 2017

[Resolved] Outlook Searching Issue

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 4:38 pm

Information Update: 11/07/2017 12pm

We have now successfully tested the Windows Update fix Microsoft published late last week and have approved the fix on our Update server.

The update will install on your machine over the next few days but if you are experiencing major issues please contact to schedule an engineer to assist you to manually update your PC.


Information Update: 28/06/2017 4pm

Microsoft has published confirmation that a recent security fix (June 2017) for Outlook 2010 has caused the Indexing issue for a number of users.

A fix is currently being worked on, we’ll keep this post updated.

Original Alert: 21/06/2017 5pm

It’s been reported that some users are experiencing difficulty searching for emails within Outlook.

We are currently looking into a resolution for the issue but in the meantime, if you need to find a specific email please use Outlook Web Access (OWA), available here:

Please report any occurrences of this problem to


The University of Essex will moderate comments and there will be a delay before any posts appear.

April 24, 2017

[Service Alert] Changes to junk email filtering

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 12:14 pm

The University has been receiving a large amount of spam email over the last few months.

To combat this, we followed advice from Microsoft to turn on a stricter spam filter setting.

Unfortunately, this stricter setting started incorrectly filtering genuine email – marking it as spam and moving it to the junk email folder.

We recommend you check your junk email folder just in case something was filtered incorrectly. The stricter setting was active from 12 April 2017 to 21 April 2017.

If you do find genuine emails in your junk email folder, you should add the sender to your safe senders list by doing one of the following:


Right click on any incorrectly identified message, select Junk then Never Block Sender.

Click the It’s not spam link at the top of the message preview:



To assess the effectiveness of the filter we’ve created an additional rule to add {SPAM?} to the start of the subject of any potentially suspicious messages.

If you need help with this issue, contact the IT Helpdesk.

Also see how to unblock a sender from junk mail in Outlook.

The University of Essex will moderate comments and there will be a delay before any posts appear.


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