Students Staff

Email

April 6, 2020

[Resolved] Trouble signing in to online services

Filed under: Email, File storage, Moodle, [Resolved], [Service Alert] — Kit Lindsley @ 1:58 pm

Resolved, 2.56pm

Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

 

Monitoring, 2.01pm

All staff and students should be back into these online services, we are continuing to monitor the situation. We’re sorry for the disruption.

 

Investigating, 1.56pm

We’re aware that some people are currently having trouble accessing many online services, including Webmail, Moodle and Box. We are sorry for any disruption this may be causing. We are urgently investigating and will update you as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 12, 2020

[Service Alert] Trouble signing in to online services

Filed under: Email, File storage, Moodle, [Resolved], [Service Alert] — Dan Jolly @ 9:07 am

Resolved, 5.10pm

Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

Monitoring, 4.05pm

Good news – off campus access has been restored. Please accept our apologies for any trouble this may have caused you today. We are continuing to monitor the situation.

Update 2.15pm

We are still working on things. We appreciate your patience while we get this fixed.

Workaround for Moodle – go to moodle.essex.ac.uk and choose “Don’t have an Essex ID?” underneath the Login button and use your normal Essex username and password to login.

Workaround for Email – if you already have the Office 365 email app on your phone or tablet this should still work.

Update, 10.50am

A workaround for staff who are working from home or off campus, or on campus using a mobile device, is to use VPN and Remote Desktop.

For students, all services are still accessible from one of our many computers on campus.

Update, 10.30am

Sorry to be holding you up today. Please know our teams are working to get things back to normal as quickly as possible.

Investigating, 9.00am

We’re aware that some people are currently having trouble accessing many online services, including Webmail, Moodle and Box. We are sorry for any disruption this may be causing. We are urgently investigating and will update you as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 31, 2020

[Service Alert] Inbound external email delayed

Filed under: Email, [Service Alert] — Jon Relph @ 2:40 pm

Update | 31 January 2020 10:30pm 

Our team has discovered the cause of the problem and have been working to ensure the old emails are being delivered into your mailboxes.

You may experience some duplication of messages, please accept our apologies for this inconvenience.

Please report any missing emails or problems to the IT Helpdesk it.helpdesk@essex.ac.uk or call 01206 87 2345.

Original post | 31 January 2020 2:40pm

We’ve been made aware of a problem with external emails being held up in a queue since late last night (30 January 2020). All new emails are being delivered as from 2pm 31 January 2020.

We’re working with our technology partners to fix this issue and deliver these delayed emails as soon as possible.

We’ll be updating this post with further details.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 27, 2020

[Service Alert] Scheduled email system upgrade – 29 January 2020

Filed under: Email, [Resolved], [Scheduled], [Service Alert] — Jon Relph @ 4:42 pm

29/01/2020 | Update 3 – Upgrade successful

Email system has now been successfully upgraded to use the Barracuda Security System for external senders and recipients.

We’ll be closely monitoring all email traffic to capture any problems. Please report any email problems to the IT Helpdesk it.helpdesk@essex.ac.uk or call 2345.

28/01/2020 | Update 2 – New upgrade date 29 January 2020

Email system upgrade now taking place on Wednesday 29 January 2020 between 8am and 9am.

All details as per original communication below.

28/01/2020 | Update

Email system upgrade has been postponed to a future date, updated blog post will follow with further details.

27/01/2020 | Original communication

We’re upgrading our email systems to improve the service for everyone.

The work is taking place on Tuesday 28 January 2020 between 8am and 9am.

We don’t anticipate any disruptions to the email service but you may notice a small delay in sending or receiving emails during this time.

If you have any email problems after 9am please contact the IT Helpdesk it.helpdesk@essex.ac.uk or call 2345.

We’ll update this post when the upgrade has been completed.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 15, 2019

Webmail is currently inaccessible

Filed under: Email, Office 365, [Resolved], [Service Alert] — Trevor Smith @ 1:05 pm

Update: 13:50

The problem was identified and fixed so webmail can now once again be accessed via email.essex.ac.uk

We apologise for any inconvenience caused by this issue.

———————————————————————————————————————————————–

We are currently investigating an issue with webmail. The service is currently inaccessible via the usual url https://email.essex.ac.uk.

As a workaround you may still access your email account via the url below:

https://outlook.office.com/owa/essex.ac.uk/

We will provide a further update as soon as possible.

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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