University of Essex


June 21, 2017

[Resolved] Outlook Searching Issue

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 4:38 pm

Information Update: 11/07/2017 12pm

We have now successfully tested the Windows Update fix Microsoft published late last week and have approved the fix on our Update server.

The update will install on your machine over the next few days but if you are experiencing major issues please contact to schedule an engineer to assist you to manually update your PC.


Information Update: 28/06/2017 4pm

Microsoft has published confirmation that a recent security fix (June 2017) for Outlook 2010 has caused the Indexing issue for a number of users.

A fix is currently being worked on, we’ll keep this post updated.

Original Alert: 21/06/2017 5pm

It’s been reported that some users are experiencing difficulty searching for emails within Outlook.

We are currently looking into a resolution for the issue but in the meantime, if you need to find a specific email please use Outlook Web Access (OWA), available here:

Please report any occurrences of this problem to


The University of Essex will moderate comments and there will be a delay before any posts appear.

April 24, 2017

[Service Alert] Changes to junk email filtering

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 12:14 pm

The University has been receiving a large amount of spam email over the last few months.

To combat this, we followed advice from Microsoft to turn on a stricter spam filter setting.

Unfortunately, this stricter setting started incorrectly filtering genuine email – marking it as spam and moving it to the junk email folder.

We recommend you check your junk email folder just in case something was filtered incorrectly. The stricter setting was active from 12 April 2017 to 21 April 2017.

If you do find genuine emails in your junk email folder, you should add the sender to your safe senders list by doing one of the following:


Right click on any incorrectly identified message, select Junk then Never Block Sender.

Click the It’s not spam link at the top of the message preview:



To assess the effectiveness of the filter we’ve created an additional rule to add {SPAM?} to the start of the subject of any potentially suspicious messages.

If you need help with this issue, contact the IT Helpdesk.

Also see how to unblock a sender from junk mail in Outlook.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 30, 2017

[Service Alert] New phishing scam email

Filed under: Email, Security, [Service Alert] — Trevor Smith @ 10:09 am

Please be aware of a new phishing scam email that has been sent to some University members.

If you receive an email with an attachment with your name or surname as the title of the document DO NOT open it. Please forward the email as an attachment to

The content of the email itself will likely look something like this:


Hello, xxxx!

I am disturbing you for a very critical matter. Allhough we are not familiar, but I have large ammount of information concerning you. The thing is that, most probably mistakenly, the information of your account has been emailed to me.

For example, your address is:

Xxxxx xxxxxx xxxxxx

Xxxxxx xxxx


Postcode: xxxxx

I am a law-obedient citizen, so I decided to personal details may have been hacked. I attached the file – that I received, that you could find out what info has become obtainable for scammers. Document password is – xxxx

I look forward to hearing from you,



IT Services is taking necessary actions to investigate and block further emails of this nature.

If you think you have received a scam or phishing email, stay calm and delete it – there’s no harm in simply receiving a phishing email.

For more information on how to spot an email scam, take a look at the IT Services blog.

Also see top tips for spotting a phishing email from.


The University of Essex will moderate comments and there will be a delay before any posts appear.

March 28, 2017

[Service Alert: Resolved] Disruption of email service

Filed under: Email, Office 365, [Resolved], [Service Alert] — Trevor Smith @ 9:53 am

Some of our users may experience problems accessing email this morning using the Microsoft Outlook desktop application due to a problem with the Exchange Online Service. This is currently affecting only a small number of users and Microsoft are aware of and are working on a fix for the issue. Affected users will have connectivity issues and will likely see messages relating to errors connecting to the Exchange service. We will provide an update as and when more information is available on this problem.

This issue has now been resolved. If you continue to experience problems with Outlook please contact the IT Helpdesk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 2, 2017

Staff – be on the lookout for phishing emails asking you to log in to HR Organiser

Filed under: Email, News, Security — Dan Jolly @ 4:18 pm

We recently received notifications from the British Universities Finance Directors Group (BUFDG) and MidlandHR about fraudulent attempts to access staff bank details via a phishing email.  Whilst such incidents have been reported elsewhere in the HE sector, we are not aware of any such attempt occurring at the University of Essex at this time.

The fraud attempts happen when a member of staff clicks on a convincing phishing link within an email, designed to look like it has come from the University. The link directs the employee to a fake login screen for HR Organiser. Once the employee attempts to login, their credentials are obtained and an error message is generated to the user advising the login was unsuccessful. With the employee’s account details compromised, the attacker then attempts to use the information to login and change the bank account details to a fraudulent account.

The University would not ask its staff to check/update their bank details in this manner.  In any case, the University does not permit staff to amend their bank account details in HR Organiser; nor can any such details be seen by individuals once logged in.  Any request to change bank details has to be made by you directly to the HR Payroll team, using the template made available on their website.

If you do receive an email asking you to log-in to HR Organiser and update your bank account details, delete it immediately and do not click on any links within it.  You can report a phishing email by forwarding it to

Also see top tips for spotting a phishing email from.

Sent on behalf of Finance

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