Students Staff

Email

February 13, 2018

[Service Alert] Calendar event problem with Microsoft Outlook app for iOS and Android

Filed under: Email, [Resolved] — Trevor Smith @ 4:43 pm

Resolved: Microsoft have fixed this issue in a recent release of the Outlook mobile app. Please make sure your devices are running the latest version of the app so you are unaffected by this problem.


This problem only affects people using the Microsoft Outlook app for iOS and Android.

If you receive an invite to a calendar event, selecting delete (trash icon) will remove the event from your calendar and everyone else’s, including the event organiser. This essentially cancels the event for everyone.

This appears to be an unconfirmed bug with the app. We’ve reported it to Microsoft and are waiting to hear back from them.

In the meantime, please do not select delete, instead select RSVP and then select Decline (see screenshots below). This removes the event from your calendar safely without affecting others.

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December 6, 2017

[Resolved] Problems affecting email

Filed under: Email, [Resolved], [Service Alert] — Sara Stock @ 10:30 am

Update 7 December 2017, 11.50am

This issue has now been fixed and incoming and outgoing mail should be moving as usual.


 

Update 3.30pm

We’re continuing to work on this problem. Email levels are dropping but remain high. This will mean that mail, especially from external (non-Essex) email addresses, may take some time to reach your inbox. There will be a further update tomorrow morning.


 

Original alert 10.30am

We’re experiencing very high volumes of email traffic this morning. This means that some mail is taking a while to come in to individuals email boxes. We’ve found and closed the cause of the problem, but the mail volume is likely to remain high for the rest of the morning.  There will be a further update before 1pm today.

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October 10, 2017

[Service Alert][Resolved] Problem with FindYourWay room location links in Office 365 calendars

Filed under: Email, Office 365, Timetables, [Resolved], [Service Alert] — Jon Relph @ 4:00 pm

Update 12 October 2017 16:30

Links have now been restored for FindYourWay within your PocketEssex Diary and Office 365 Calendars.

 


Update 12 October 2017 10:00

Problems are still on-going, please accept our apologies for the delay.

Our external partners are in the process of correcting this issue.


We currently have a problem with the links that go to FindYourWay room locations in your diary.

We have identified the problem as being caused by an update to the FindYourWay service which was out of our control.

This is only affecting timetabled teaching events that appear in Office 365 calendars and Pocket Essex. Links contained within the online timetabling website have already been fixed.

We are in the process of correcting this issue and expect this to be fixed by 1pm Wednesday 11 October 2017.

We apologise for any inconvenience this has caused. Please report any further issues to the IT Helpdesk it.helpdesk@essex.ac.uk

Updates will follow this message.

 

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 21, 2017

[Service Alert] Problem with some mailboxes connecting to the Exchange service[Resolved]

Filed under: Email, [Resolved] — Trevor Smith @ 9:52 am

This issue has now been resolved by Microsoft. If you are still experiencing any issues with Outlook not connecting to the exchange please contact the IT Helpdesk on 2345 or by email at desk@essex.ac.uk.


 

User Impact:

Users may be unable to connect to the Exchange Online service.

Current status:
Microsoft have confirmed that impact has been remediated and are continuing to monitor service health to ensure connectivity remains unaffected. They have applied a long-term fix and we’re waiting for confirmation that this fix will prevent this issue from happening again.

Scope of impact:
Impact is specific to a subset of users who are served through the affected infrastructure.
Root cause:
A subset of network infrastructure became degraded, causing impact to service availability.

Workaround:
If Outlook has become unusable, please use Outlook Web Access, which is available at https://email.essex.ac.uk and appears to continue to function without issue.

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 20, 2017

[Service Alert] Problem with iOS 11 mail app – can’t send or reply from Outlook/Office 365

Filed under: Email, [Resolved], [Service Alert] — Dan Jolly @ 12:13 pm

Update

To resolve this issue, update your device to iOS 11.0.1 or a later version.


 

Original alert

In the native Mail app (Mail.app) on your iPhone or iPad, you can’t send or reply from your Outlook.com, Office 365, or Exchange Server 2016 email account after you upgrade to iOS 11. Note These issues don’t occur in iOS 10.

This issue occurs because the Mail app on iOS 11 is not compatible with Outlook.com, Office 365, or Exchange Server 2016 running on Windows Server 2016.

To work around this issue, download the free Outlook for iOS client from the App Store. The Outlook for iOS client fully supports various email services, including Outlook.com, Office 365, and Exchange Server 2016.

For more information see: https://support.microsoft.com/en-gb/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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