Students Staff

Email

October 8, 2020

[Service Alert] [Resolved] We’re experiencing a service outage with Outlook email access

Filed under: Email, [Resolved], [Service Alert] — Jon Relph @ 5:05 pm

Resolved 7:30pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Investigating 5:00pm

We’re experiencing service outage issues with Outlook email access for some users.

Microsoft is working urgently to restore the service.

Sorry for any disruption this may be causing you.

The next update will be at 7:30pm.

Please use webmail if you are experiencing this problem http://email.essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 1, 2020

[Service Alert] We’re experiencing a service outage with webmail

Filed under: Email, Office 365, [Resolved], [Service Alert] — Trevor Smith @ 8:44 am

Resolved 09:50

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Investigating 10:40

Webmail service is recovering and Microsoft are working to restore normal performance.  We will post another update as soon as we know more.

Sorry for any inconvenience this may be causing you.

Investigating 08:45

There is currently an issue with accessing webmail. The service is currently inaccessible via the usual url https://email.essex.ac.uk.

This is the result of a problem with Microsoft’s online Exchange services and they are investigating the cause.

Microsoft have said that this issue primarily affects Outlook on the web, though some users may also experience problems with Outlook desktop and mobile devices.

We will provide a further update as soon as possible.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 8, 2020

[Service Alert] We’re making changes to the way you sign into Office 365

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 9:34 am

Resolved, 2.30pm

Today’s work has been completed successfully now.

We would like to apologise for any inconvenience this may have caused you at the time.

Investigating, 1.18pm

We’re experiencing an issue relating to today’s planned work.

Currently, signing into Office 365 using the address email.essex.ac.uk will not work.

A workaround is to use https://outlook.office365.com/essex.ac.uk

We’ll post another update as soon as we learn more.

Sorry for any inconvenience this may be causing you.

Planned work

As part of our ongoing improvements to Office 365, we’ve got some planned changes to the way you sign in.

The work is happening today, Monday 8 June 2020. We do not expect any disruption to the service.

At the moment when you visit email.essex.ac.uk you’ll see our familiar friend, Ralph, and then you sign in with your Essex email address and password.

After the change, when you visit email.essex.ac.uk you’ll see the page below where you enter your Essex email address:

You’ll then be taken to a second page, with Ralph, to enter your Essex password.

We’ll update you here as soon as the work is complete.

Update 12.25

Work has now been completed but we’ve identified a problem with logging onto email.essex.ac.uk – please use https://outlook.office365.com/essex.ac.uk until further notice.

As always, thanks for your patience while we get this fixed.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 20, 2020

[Service alert] [Resolved] Planned improvements to the delivery of many online services

Filed under: Email, Lynda, Moodle, Office 365, Software Hub, [Resolved], [Scheduled], [Service Alert] — Colin Phillips @ 11:07 am

Planned work

We’re doing some work on the delivery of many services to make them more reliable.

The work is happening on:

  • Thursday 21 May between 7.00am and 8.00am

Many online services will be at-risk of disruption during this time, including:

  • email.essex.ac.uk
  • moodle.essex.ac.uk
  • sp.essex.ac.uk
  • www.essex.ac.uk
  • www1.essex.ac.uk
  • software.essex.ac.uk
  • faser.essex.ac.uk
  • www.east15.ac.uk
  • findyourway.essex.ac.uk
  • panopto.essex.ac.uk
  • listenagain.essex.ac.uk
  • moodlex.essex.ac.uk

We’ll update you here as soon as the work is finished. Thanks as always for your patience.


Thursday 21 May 7.29am

The work has now been completed.  There should be no disruption, but if you do experience any problems accessing the above services from a web browser please first try restarting your browser. If problems persist, please contact the IT Helpdesk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 30, 2020

[Scheduled] We’re making improvements to the University’s Sign-in page

Filed under: Email, Lynda, Moodle, Office 365, [Resolved], [Scheduled], [Service Alert] — Kit Lindsley @ 7:20 pm

Planned work

We’re doing some work on the University’s Sign-in page to make it more reliable. This is the page you see when you sign in to services like Moodle, Webmail and Box.

The work is happening on:

  • Friday 1 May between 8.00am and 08:30am

Many online services, including Webmail, Moodle and Box will be at-risk of disruption during this time.

We’ll update you here as soon as the work is finished. Thanks as always for your patience.


Friday 1 May 2020 – 0748

The work was completed early. There should be no disruption, but if you do experience any problems access Webmail, Moodle and Box etc from a web browser please first try restarting your browser. If problems persist, please contact the IT Helpdesk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

Older Posts »