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October 10, 2017

[Service Alert][Resolved] Problem with FindYourWay room location links in Office 365 calendars

Filed under: Email, Office 365, Timetables, [Resolved], [Service Alert] — Jon Relph @ 4:00 pm

Update 12 October 2017 16:30

Links have now been restored for FindYourWay within your PocketEssex Diary and Office 365 Calendars.

 


Update 12 October 2017 10:00

Problems are still on-going, please accept our apologies for the delay.

Our external partners are in the process of correcting this issue.


We currently have a problem with the links that go to FindYourWay room locations in your diary.

We have identified the problem as being caused by an update to the FindYourWay service which was out of our control.

This is only affecting timetabled teaching events that appear in Office 365 calendars and Pocket Essex. Links contained within the online timetabling website have already been fixed.

We are in the process of correcting this issue and expect this to be fixed by 1pm Wednesday 11 October 2017.

We apologise for any inconvenience this has caused. Please report any further issues to the IT Helpdesk it.helpdesk@essex.ac.uk

Updates will follow this message.

 

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 21, 2017

[Service Alert] Problem with some mailboxes connecting to the Exchange service[Resolved]

Filed under: Email, [Resolved] — Trevor Smith @ 9:52 am

This issue has now been resolved by Microsoft. If you are still experiencing any issues with Outlook not connecting to the exchange please contact the IT Helpdesk on 2345 or by email at desk@essex.ac.uk.


 

User Impact:

Users may be unable to connect to the Exchange Online service.

Current status:
Microsoft have confirmed that impact has been remediated and are continuing to monitor service health to ensure connectivity remains unaffected. They have applied a long-term fix and we’re waiting for confirmation that this fix will prevent this issue from happening again.

Scope of impact:
Impact is specific to a subset of users who are served through the affected infrastructure.
Root cause:
A subset of network infrastructure became degraded, causing impact to service availability.

Workaround:
If Outlook has become unusable, please use Outlook Web Access, which is available at https://email.essex.ac.uk and appears to continue to function without issue.

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 20, 2017

[Service Alert] Problem with iOS 11 mail app – can’t send or reply from Outlook/Office 365

Filed under: Email, [Resolved], [Service Alert] — Dan Jolly @ 12:13 pm

Update

To resolve this issue, update your device to iOS 11.0.1 or a later version.


 

Original alert

In the native Mail app (Mail.app) on your iPhone or iPad, you can’t send or reply from your Outlook.com, Office 365, or Exchange Server 2016 email account after you upgrade to iOS 11. Note These issues don’t occur in iOS 10.

This issue occurs because the Mail app on iOS 11 is not compatible with Outlook.com, Office 365, or Exchange Server 2016 running on Windows Server 2016.

To work around this issue, download the free Outlook for iOS client from the App Store. The Outlook for iOS client fully supports various email services, including Outlook.com, Office 365, and Exchange Server 2016.

For more information see: https://support.microsoft.com/en-gb/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 19, 2017

[Service Alert] Microsoft Outlook Access Issues [Resolved]

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 1:32 pm

Update 16:20:

Microsoft have investigated the issue and re-routed the traffic to healthy servers; service has now been restored.

Please report any further issues to it.helpdesk@essex.ac.uk


 

Some users are experiencing issues accessing emails via Outlook today, Microsoft are currently investigating the cause. If Outlook has become unusable, please use Outlook Web Access, which is available at https://email.essex.ac.uk

This post will be updated, please check back for more information.

We apologise for any inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 11, 2017

Advance notice of unavailability of key network services – 12 Sept 2017

Filed under: Email, Moodle, Office 365, University website, [Resolved], [Scheduled], [Service Alert] — Bret Giddings @ 5:29 pm

Update: 0842 Tuesday 12th September 2017

The scheduled work was completed by 0800. The disruption of access to the services listed below was minimal and not service affecting.


 

On Tuesday 12th September during the network at risk period, IT Services staff will be upgrading a key network enabling device. As a result of this, there may be a temporary loss of access to some network services, including:

  • Main University website: www.essex.ac.uk
  • SharePoint: sp.essex.ac.uk
  • Authentication for access to email: email.essex.ac.uk
  • Authentication for shibboleth enabled services
  • Moodle: moodle.essex.ac.uk

It is anticipated that the above services will be unavailable for a period of no longer than 15 minutes between 0730 and 0815 on Tuesday 12th September 2017 during the network at risk period. The actual work will be undertaken as early as possible to minimise disruption.

An update will be posted when the work has been completed.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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