Students Staff


June 21, 2018

[Resolved] – Authentication failures on Linux servers

Filed under: Computers, Email, File storage, PC Labs, Uncategorized, [Resolved], [Service Alert] — Colin Phillips @ 1:38 pm

There was an issue today between 12:00 and 12:45 with authenticating on all IT Services Linux servers.  This will have disrupted services including M: drive access, delayed processing of email, OpenVPN access, and the UNIX compute servers.

We believe the issue has now been resolved.

If you are still having issues, please contact the IT Services Helpdesk (email : or phone: 2345).

Apologies for any inconvenience caused.

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June 12, 2018

[Service Alert] Spam/phishing email “Unusual Login Attempt” – do not action

Filed under: Email, [Resolved], [Service Alert] — Dan Jolly @ 12:18 pm

Update 3pm

Mission complete. Here’s what happened earlier…

At 12noon, staff and students began receiving a large amount of spam email. The spam email was a phishing scam which came from a genuine Essex IT account that had been compromised.

The compromised account was quickly blocked at 12:02 so it couldn’t send any more emails. Our email support team then conducted a search and destroy mission to delete all of the scam emails from everyone’s inboxes. By 12:20pm, our team had deleted around 99.9% of the scam emails.

Our reports show this particular scam email was sent 41,727 times to 22,740 users – some users receiving it more than once.

  • If you spotted it was a scam and deleted the email, *thumbs up*.
  • If you only clicked the link, don’t worry – your account is safe.
  • If you clicked the link and filled out the form, you must change your password as soon as possible at

Phishing scams are real and everyone is a target – so please remain vigilant.

To help keep our network and users safe, please forward any suspicious emails to

Update 1pm

If you did click the link and fill out the form:

First alert

We are aware of a phishing/spam email being sent to Essex users with the subject “Unusual Login Attempt”.

This is a phishing email. DO NOT ACTION. Please delete it.

The account the email is being sent from has been blocked and our email support team are now searching all user mailboxes to remove the email.

More information to follow.

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February 13, 2018

[Service Alert] Calendar event problem with Microsoft Outlook app for iOS and Android

Filed under: Email, [Resolved] — Trevor Smith @ 4:43 pm

Resolved: Microsoft have fixed this issue in a recent release of the Outlook mobile app. Please make sure your devices are running the latest version of the app so you are unaffected by this problem.

This problem only affects people using the Microsoft Outlook app for iOS and Android.

If you receive an invite to a calendar event, selecting delete (trash icon) will remove the event from your calendar and everyone else’s, including the event organiser. This essentially cancels the event for everyone.

This appears to be an unconfirmed bug with the app. We’ve reported it to Microsoft and are waiting to hear back from them.

In the meantime, please do not select delete, instead select RSVP and then select Decline (see screenshots below). This removes the event from your calendar safely without affecting others.





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December 6, 2017

[Resolved] Problems affecting email

Filed under: Email, [Resolved], [Service Alert] — Sara Stock @ 10:30 am

Update 7 December 2017, 11.50am

This issue has now been fixed and incoming and outgoing mail should be moving as usual.


Update 3.30pm

We’re continuing to work on this problem. Email levels are dropping but remain high. This will mean that mail, especially from external (non-Essex) email addresses, may take some time to reach your inbox. There will be a further update tomorrow morning.


Original alert 10.30am

We’re experiencing very high volumes of email traffic this morning. This means that some mail is taking a while to come in to individuals email boxes. We’ve found and closed the cause of the problem, but the mail volume is likely to remain high for the rest of the morning.  There will be a further update before 1pm today.

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October 10, 2017

[Service Alert][Resolved] Problem with FindYourWay room location links in Office 365 calendars

Filed under: Email, Office 365, Timetables, [Resolved], [Service Alert] — Jon Relph @ 4:00 pm

Update 12 October 2017 16:30

Links have now been restored for FindYourWay within your PocketEssex Diary and Office 365 Calendars.


Update 12 October 2017 10:00

Problems are still on-going, please accept our apologies for the delay.

Our external partners are in the process of correcting this issue.

We currently have a problem with the links that go to FindYourWay room locations in your diary.

We have identified the problem as being caused by an update to the FindYourWay service which was out of our control.

This is only affecting timetabled teaching events that appear in Office 365 calendars and Pocket Essex. Links contained within the online timetabling website have already been fixed.

We are in the process of correcting this issue and expect this to be fixed by 1pm Wednesday 11 October 2017.

We apologise for any inconvenience this has caused. Please report any further issues to the IT Helpdesk

Updates will follow this message.




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