Students Staff

Email

August 20, 2018

[Service Alert] [Resolved] Problems affecting www.essex.ac.uk

Filed under: Corporate systems, Elearning, Email, FASER, Listen Again, Moodle, ORB, [Resolved], [Service Alert] — Samantha Thornton @ 8:36 am

Update: 20/08/2018 08:42am

The problem has now been fixed and you should have access these websites. The problem was traced to a network load balancer not behaving as expected.

If you are still experiencing problems, please contact the IT Helpdesk.

Original: 20/08/2018 8:36am

The following websites are currently unavailable:

  • Main website: www.essex.ac.uk
  • Moodle: moodle.essex.ac.uk
  • FASER: faser.essex.ac.uk
  • Email: email.essex.ac.uk
  • Listen Again: listenagain.essex.ac.uk

We are currently investigating the cause, and will update you as soon as service is restored.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 24, 2018

A fresh round of phishing emails

Filed under: Email, Information security — Trevor Smith @ 10:19 am

A new phishing attempt has hit many of our mailboxes over the last 24hrs and IT Services have managed to halt the activities of one compromised account which was responsible for sending out around 9,500 emails (we prevented more than 7,000 of these from being read). The authors of this phishing email were once again attempting to dupe our staff and students into providing their login credentials.

We would like to remind staff and students once again to be aware of the dangers of clicking links within email messages, the source of which you are unsure of. In particular, messages which ask you to login and provide your username and password (or indeed any other personal information) should be treated with caution. More information on how to identify and report such messages can be found at the url below:

http://answers.essex.ac.uk/help/spot-a-phishing-email

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 16, 2018

Phishing emails – be alert – don’t get hooked

Filed under: Email, [Resolved], [Service Alert] — Dan Jolly @ 12:02 pm

Staff and students received A LOT of phishing emails over the weekend. Around 55,000 emails were sent by scammers from two student accounts that had been compromised.

Hopefully you spotted this was a phishing email by hovering your mouse over the link in the email to reveal a dodgy looking website address.

In case you didn’t know, https://essex-ac-ukv.weebly.com is not the University’s official website address, plus we would never ask you to confirm your login details in this way.

Our techies are now working to remove the phishing emails from our mail servers.

 

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 21, 2018

[Resolved] – Authentication failures on Linux servers

Filed under: Computers, Email, File storage, PC Labs, Uncategorized, [Resolved], [Service Alert] — Colin Phillips @ 1:38 pm

There was an issue today between 12:00 and 12:45 with authenticating on all IT Services Linux servers.  This will have disrupted services including M: drive access, delayed processing of email, OpenVPN access, and the UNIX compute servers.

We believe the issue has now been resolved.

If you are still having issues, please contact the IT Services Helpdesk (email : it.helpdesk@essex.ac.uk or phone: 2345).

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 12, 2018

[Service Alert] Spam/phishing email “Unusual Login Attempt” – do not action

Filed under: Email, [Resolved], [Service Alert] — Dan Jolly @ 12:18 pm

Update 3pm

Mission complete. Here’s what happened earlier…

At 12noon, staff and students began receiving a large amount of spam email. The spam email was a phishing scam which came from a genuine Essex IT account that had been compromised.

The compromised account was quickly blocked at 12:02 so it couldn’t send any more emails. Our email support team then conducted a search and destroy mission to delete all of the scam emails from everyone’s inboxes. By 12:20pm, our team had deleted around 99.9% of the scam emails.

Our reports show this particular scam email was sent 41,727 times to 22,740 users – some users receiving it more than once.

  • If you spotted it was a scam and deleted the email, *thumbs up*.
  • If you only clicked the link, don’t worry – your account is safe.
  • If you clicked the link and filled out the form, you must change your password as soon as possible at https://www.essex.ac.uk/password

Phishing scams are real and everyone is a target – so please remain vigilant.

To help keep our network and users safe, please forward any suspicious emails to phishing@essex.ac.uk

Update 1pm

If you did click the link and fill out the form:

First alert

We are aware of a phishing/spam email being sent to Essex users with the subject “Unusual Login Attempt”.

This is a phishing email. DO NOT ACTION. Please delete it.

The account the email is being sent from has been blocked and our email support team are now searching all user mailboxes to remove the email.

More information to follow.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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