Students Staff

Elearning

January 14, 2019

Issues affecting submissions to FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — John Maydew @ 9:35 am

We are currently aware of issues preventing students from submitting work to FASER. Affected students will see the message “You are not currently registered as a student” when logging in.

We advise that you try to submit to FASER as normal, and e-mail your work to your lecturer if this fails. Keep an eye on your e-mails as your department may get in touch with alternative arrangements.

 

Update 10:10am: We believe the issue has now been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 10, 2018

[Resolved] Problems with authentication service (feds.essex.ac.uk)

Filed under: Elearning, Network, Other, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

There are currently issues logging in to the following services:

  • faser.essex.ac.uk
  • box.essex.ac.uk
  • https://essex-university.zoom.us

Others might be affected.

FASER’s logon services has been redirected (from 8:10am), so staff and students will be able to logon successfully.

We are currently investigating the cause and will return service as soon as possible.

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 5, 2018

[Resolved] Issues affecting FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 2:55 pm

Update 15:17

FASER should be back to normal service now.

We will continue to monitor the service in case there are any further issues.

Original 05/12/2018 14:55

Users will experience slow connections to faser.essex.ac.uk at the moment.

We are currently investigating the cause, and hope to return to normal service as soon as possible.

Apologies for the inconvenience caused.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 28, 2018

Moodle Housekeeping 2018

Filed under: Elearning, Moodle — Samantha Thornton @ 10:15 am

A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses, so that they are fresh and tidy for new students.

Note that this guidance assumes that your course/module starts in-line with the new academic year. Courses and modules running outside the usual October > July year should delay this process until a ore suitable time.

1. Reset

It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and activities in place for your new cohort to use.

To reset a course:

  1. Locate the red Administration block on a Moodle course.
  2. Click on the Reset link under the Course administration heading.
  3. Scroll to the bottom of the page and click the Select default button.
    Select default button
  4. Go to the Roles section. In the Unenrol users selection box, find and click on Student. It should be highlighted in blue.
  5. Scroll to the bottom again and click the Reset course button to start the reset process.
  6. If the reset is successful, you should see lots of OK messages on screen. If you receive any error messages, or the screen goes blank after clicking the button, please contact the Learning Technology Team for assistance.
  7. Click Continue to return to your course home page. Your Moodle course has now been reset.

Repeat for all of your courses.

You do not need to backup your course before resetting (unless you want to) as the Moodle site has been archived – a copy was taken on 15th July and is accessible directly or via the Archive link on the black toolbar in Moodle. The archive is ‘read only’ and is often used by students to access previous year’s modules.

2. Make your course visible

You can see when a course is hidden from students as it has a greyed out title link.

Hidden course

To make it visible:

  1. Locate the red Administration block in your Moodle course.
  2. Under ‘Course administration’, click on Edit settings.
  3. In the top section, make sure the ‘Visible’ setting is set to Show.
  4. Scroll to the bottom of the page and click Save changes. Your Moodle course is now visible to students.

3. Contacting your students via Moodle

Moodle currently does not give students access to their Moodle courses until the formal start of their studies (usually the start of the academic year). We recommend that if you need to contact your students via email before they arrive, please use the Outlook mailing lists as these will be more up to date.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 20, 2018

[Service Alert] [Resolved] Problems affecting www.essex.ac.uk

Filed under: Corporate systems, Elearning, Email, FASER, Listen Again, Moodle, ORB, [Resolved], [Service Alert] — Samantha Thornton @ 8:36 am

Update: 20/08/2018 08:42am

The problem has now been fixed and you should have access these websites. The problem was traced to a network load balancer not behaving as expected.

If you are still experiencing problems, please contact the IT Helpdesk.

Original: 20/08/2018 8:36am

The following websites are currently unavailable:

  • Main website: www.essex.ac.uk
  • Moodle: moodle.essex.ac.uk
  • FASER: faser.essex.ac.uk
  • Email: email.essex.ac.uk
  • Listen Again: listenagain.essex.ac.uk

We are currently investigating the cause, and will update you as soon as service is restored.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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