Students Staff

Elearning

November 11, 2019

[Resolved] Issues affecting multiple sites

Filed under: Corporate systems, Elearning, [Resolved], [Service Alert] — Samantha Thornton @ 8:35 am

We experienced an incident with our database servers between midnight and 08:30am which affected multiple services including FASER, MyEssex and the applicant website, etc. Users would’ve seen an error or a blank screen when trying to access any of the affected systems.

This issue has since been resolved and the services are now available again. Anyone still experiencing issues are encouraged to contact the it helpdesk

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 1, 2019

Moodle Housekeeping 2019

Filed under: Elearning, Moodle — Samantha Thornton @ 10:14 am

A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses, so that they are fresh and tidy for new students.

Note that this guidance assumes that your course/module starts in-line with the new academic year. Courses and modules running outside the usual October > July year should delay this process until a ore suitable time.

1. Reset

It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and activities in place for your new cohort to use.

To reset a course:

  1. Locate and click on the cog dropdown at the top right of your course.
  2. Click on the Reset link in the dropdown.
  3. Scroll to the bottom of the page and click the Select default button.
    Select default button
  4. Go to the Roles section. In the Unenrol users selection box, find and check that student is already highlighted in grey, this means that student has been selected.
  5. Scroll to the bottom again and click the Reset course button to start the reset process.
  6. If the reset is successful, you should see lots of OK messages on screen. If you receive any error messages, or the screen goes blank after clicking the button, please contact the Learning Technology Team for assistance.
  7. Click Continue to return to your course home page. Your Moodle course has now been reset.

Repeat for all of your courses.

You do not need to backup your course before resetting (unless you want to) as the Moodle site has been archived – a copy was taken on 15th July and is accessible directly or via the Archive link on the black toolbar in Moodle. The archive is ‘read only’ and is often used by students to access previous year’s modules.

2. Make your course visible

You can see when a course is hidden from students as it has a greyed out title link.

Hidden course

To make it visible:

  1. Locate the red Administration block in your Moodle course.
  2. Click ‘Course is hidden’. Your course is now visible to students.

3. Contacting your students via Moodle

Moodle currently does not give students access to their Moodle courses until the formal start of their studies (usually the start of the academic year). We recommend that if you need to contact your students via email before they arrive, please use the Outlook mailing lists as these will be more up to date.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 9, 2019

[Service Alert] [Resolved] Moodle currently unavailable

Filed under: Elearning, Moodle, [Resolved], [Service Alert] — John Maydew @ 9:19 am

Update 11:00am:

Moodle has now been returned to service.

The cause of the problem was chased to a routine OS update, which caused a previously optional configuration field to become mandatory.

Moodle was unavailable between approximately 8:30am and 11:00am.

Original post:

We’ve experienced a problem with a routine server update which is preventing access to Moodle and MoodleX. We’re currently looking into the issue.

The Moodle archive is still available (https://moodlearchive.essex.ac.uk/2018/), but note that this is a read-only version based on a snapshot taken in July 2019.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 23, 2019

[Service Alert] [Resolved] Problems accessing web based services

Filed under: Elearning, FASER, Listen Again, Moodle, SharePoint, Timetables, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

Update 11:45am

This problem was traced to a configuration issue in some replacement hardware. It has now been resolved, and users should be able to access the services listed below.

Update 11:00am

A fix has been put in place so users can access these services again.

We are continuing to monitor these services.

Apologies again for the inconvenience caused, and thank you for your patience.

Original 23/07/2019 08:50am

We are currently investigating an issue affecting our web based services.

Affected services included:

  • Some University webpages (mainly online forms and secure pages)
  • Moodle
  • Listen Again
  • FASer
  • Sharepoint
  • Other web-based services

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 26, 2019

Lynda.com is changing to LinkedIn Learning

Filed under: Elearning, IT Training, Lynda — sgswaine @ 10:19 am

We’re upgrading your Lynda.com account to LinkedIn Learning on Wednesday 10 July.

The main points

  • It will take roughly 18 hours to complete and you won’t be able to access Lynda while the upgrade takes place.
  • You’ll receive emails from LinkedIn prior to the upgrade and after the upgrade with instructions for activating your new LinkedIn Learning account.
  • All your historical data, including certificates and playlists, will be transferred over as part of the upgrade.
  • There are some new features such as adding your own video content to collections (formerly playlists).
  • You have the option to bind your new LinkedIn Learning account to your LinkedIn account.
  • You have control over your data via the privacy settings inside of the LinkedIn platform.

Why are we upgrading?

Lynda.com was purchased by LinkedIn in 2015. They have now combined the two platforms to create a more personalised and interactive learning experience powered by the LinkedIn network. This offers the benefits of both a social media platform and a learning content website. As well as the same great Lynda.com content (over 11,000 courses), some of the new features and benefits include:

  • Personalised course recommendation based on trending skills in your field
  • Multiple quiz types added to courses so users can test their knowledge
  • Adding your own custom content to collections (formerly known as playlists)
  • Creating custom or using pre-built learning paths made easier

If you’d like more information, you can read this key features and benefits document; take a sneak peek at the new interface; or watch the Advance your skills with LinkedIn Learning video.

What will happen during the upgrade?

The process for upgrading is automatic and will carry over all the data from Lynda.com to LinkedIn Learning.

On the upgrade day, the service (Lynda.com) will be offline from around 13:00pm. During this time all of the users details on Lynda.com (including playlists and learning history) will be transferred over to LinkedIn Learning. The upgrade process should be completed by midnight that night. When the transition is complete, all users, who already have a profile on Lynda.com, will be contacted by Linkedin Learning to let them know their new account is ready to activate. Your login details will still be the same (authenticating through your university credentials), but you will need to use a different link to get to LinkedIn Learning.

For those who don’t already have a Lynda.com account, messages will be sent out once the upgrade is complete to explain how to access the new service.

Optional binding to LinkedIn

When you use LinkedIn Learning for the first time, you’ll be given the option to bind your LinkedIn Learning account with your personal LinkedIn account. If you don’t already have a personal LinkedIn account, you’ll be able to create one (don’t use your Essex email for this). Joining LinkedIn is completely optional and you can add or remove it at any time.

Binding your personal LinkedIn account with your LinkedIn Learning account will:

  • give you an enhanced user experience by using public elements of your profile to suggest relevant courses and insights into learning trends
  • allow you to add certificates and completed courses directly to your LinkedIn page to show your skill progression
  • let you share courses directly with other members of LinkedIn and LinkedIn Learning
  • mean that should you leave Essex, you’ll be able to print your certificates of completion and view your historical data

NB: If you choose not to bind accounts, you should print your certificates of completion before you leave Essex and lose access to your LinkedIn Learning account.

If you can transfer your LinkedIn Learning account to another institutional account within 1 year, you will regain full access to courses/videos, your certificates of completion and historical data. If you disconnect your account, your previous learning data will still be available on the platform, so you’ll need to make a request if you wish for this data to be removed.

Essex can only see your LinkedIn profile photo. We won’t have access to any other information from your LinkedIn profile. For more details see the Privacy Information for LinkedIn Learning Learners web page.

Data Use

Keeping your information safe is important to us and to LinkedIn. When you connect your LinkedIn account, only your learning activity will be shared with your employer. No other activity or data from your LinkedIn account will ever be accessible or shared with your employer. See the details of our Privacy Information here or watch the short video below to get an overview of the privacy policy from Linkedin.

Moodle integration

Staff who have Lynda.com content in their Moodle courses will receive a separate communication about this after the upgrade is complete.

More information

I’ve you have more questions about the upgrade, please visit the LinkedIn Learning FAQs web page or contact it.training@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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