Students Staff


August 9, 2019

[Service Alert] [Resolved] Moodle currently unavailable

Filed under: Elearning, Moodle, [Resolved], [Service Alert] — John Maydew @ 9:19 am

Update 11:00am:

Moodle has now been returned to service.

The cause of the problem was chased to a routine OS update, which caused a previously optional configuration field to become mandatory.

Moodle was unavailable between approximately 8:30am and 11:00am.

Original post:

We’ve experienced a problem with a routine server update which is preventing access to Moodle and MoodleX. We’re currently looking into the issue.

The Moodle archive is still available (, but note that this is a read-only version based on a snapshot taken in July 2019.


The University of Essex will moderate comments and there will be a delay before any posts appear.

July 23, 2019

[Service Alert] [Resolved] Problems accessing web based services

Filed under: Elearning, FASER, Listen Again, Moodle, SharePoint, Timetables, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

Update 11:45am

This problem was traced to a configuration issue in some replacement hardware. It has now been resolved, and users should be able to access the services listed below.

Update 11:00am

A fix has been put in place so users can access these services again.

We are continuing to monitor these services.

Apologies again for the inconvenience caused, and thank you for your patience.

Original 23/07/2019 08:50am

We are currently investigating an issue affecting our web based services.

Affected services included:

  • Some University webpages (mainly online forms and secure pages)
  • Moodle
  • Listen Again
  • FASer
  • Sharepoint
  • Other web-based services

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 26, 2019 is changing to LinkedIn Learning

Filed under: Elearning, IT Training, Lynda — sgswaine @ 10:19 am

We’re upgrading your account to LinkedIn Learning on Wednesday 10 July.

The main points

  • It will take roughly 18 hours to complete and you won’t be able to access Lynda while the upgrade takes place.
  • You’ll receive emails from LinkedIn prior to the upgrade and after the upgrade with instructions for activating your new LinkedIn Learning account.
  • All your historical data, including certificates and playlists, will be transferred over as part of the upgrade.
  • There are some new features such as adding your own video content to collections (formerly playlists).
  • You have the option to bind your new LinkedIn Learning account to your LinkedIn account.
  • You have control over your data via the privacy settings inside of the LinkedIn platform.

Why are we upgrading? was purchased by LinkedIn in 2015. They have now combined the two platforms to create a more personalised and interactive learning experience powered by the LinkedIn network. This offers the benefits of both a social media platform and a learning content website. As well as the same great content (over 11,000 courses), some of the new features and benefits include:

  • Personalised course recommendation based on trending skills in your field
  • Multiple quiz types added to courses so users can test their knowledge
  • Adding your own custom content to collections (formerly known as playlists)
  • Creating custom or using pre-built learning paths made easier

If you’d like more information, you can read this key features and benefits document; take a sneak peek at the new interface; or watch the Advance your skills with LinkedIn Learning video.

What will happen during the upgrade?

The process for upgrading is automatic and will carry over all the data from to LinkedIn Learning.

On the upgrade day, the service ( will be offline from around 13:00pm. During this time all of the users details on (including playlists and learning history) will be transferred over to LinkedIn Learning. The upgrade process should be completed by midnight that night. When the transition is complete, all users, who already have a profile on, will be contacted by Linkedin Learning to let them know their new account is ready to activate. Your login details will still be the same (authenticating through your university credentials), but you will need to use a different link to get to LinkedIn Learning.

For those who don’t already have a account, messages will be sent out once the upgrade is complete to explain how to access the new service.

Optional binding to LinkedIn

When you use LinkedIn Learning for the first time, you’ll be given the option to bind your LinkedIn Learning account with your personal LinkedIn account. If you don’t already have a personal LinkedIn account, you’ll be able to create one (don’t use your Essex email for this). Joining LinkedIn is completely optional and you can add or remove it at any time.

Binding your personal LinkedIn account with your LinkedIn Learning account will:

  • give you an enhanced user experience by using public elements of your profile to suggest relevant courses and insights into learning trends
  • allow you to add certificates and completed courses directly to your LinkedIn page to show your skill progression
  • let you share courses directly with other members of LinkedIn and LinkedIn Learning
  • mean that should you leave Essex, you’ll be able to print your certificates of completion and view your historical data

NB: If you choose not to bind accounts, you should print your certificates of completion before you leave Essex and lose access to your LinkedIn Learning account.

If you can transfer your LinkedIn Learning account to another institutional account within 1 year, you will regain full access to courses/videos, your certificates of completion and historical data. If you disconnect your account, your previous learning data will still be available on the platform, so you’ll need to make a request if you wish for this data to be removed.

Essex can only see your LinkedIn profile photo. We won’t have access to any other information from your LinkedIn profile. For more details see the Privacy Information for LinkedIn Learning Learners web page.

Data Use

Keeping your information safe is important to us and to LinkedIn. When you connect your LinkedIn account, only your learning activity will be shared with your employer. No other activity or data from your LinkedIn account will ever be accessible or shared with your employer. See the details of our Privacy Information here or watch the short video below to get an overview of the privacy policy from Linkedin.

Moodle integration

Staff who have content in their Moodle courses will receive a separate communication about this after the upgrade is complete.

More information

I’ve you have more questions about the upgrade, please visit the LinkedIn Learning FAQs web page or contact

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 21, 2019

Moodle Upgrade

Filed under: Elearning, Moodle, [Scheduled], [Service Alert] — John Maydew @ 12:09 pm

Update 12 July 2019:

The Moodle Archive for 2018/19 is now available.

Original message:

Moodle will be unavailable from 9am July 15th until no later than 5pm July 15th while we upgrade to the latest version and perform essential system maintenance.

Along with performance improvements, bugfixes, and security patches the latest version of Moodle also introduces an improved user dashboard, group messaging, improved control over forums and accessibility improvements. The Moodle website has release notes for v3.6 and v3.7.

With this latest upgrade we will also be trialling the new updated Essex theme for Moodle, which reduces clutter on the page, makes functions for teachers more prominent to find and makes courses on the homepage easier to find. You can see a preview of the new theme on Moodle.

While the upgrade is ongoing, students who are studying for exams will be able to access their study resources by going to the Moodle Archive. We aim to add the 2018/19 archive the week before Moodle’s outage.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 17, 2019

[Service Alert] [Resolved] Problems logging in to some services

Filed under: Elearning, Library IT, Moodle, [Resolved], [Service Alert] — Samantha Thornton @ 12:57 pm

Update 12:55:

The issues should now be resolved.

Original message:

We are currently investigating a problem with our third party authentication servers which is preventing people from logging in to various services, including Moodle and Reading Lists.

The University of Essex will moderate comments and there will be a delay before any posts appear.


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