Students Staff


October 10, 2017

[Service Alert] Delays to some Listen Again recordings

Filed under: Audio Visual, Elearning, Listen Again, [Service Alert], [Unresolved] — Benjamin Steeples @ 10:25 am

Listen Again recordings in MP3 and MP4 formats are currently taking a longer-than-usual amount of time to process. This has been caused by a third-party application error, and we are working with the software provider to identify a fix.

Listen Again recordings can still be accessed via the ‘Play online’ link.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 20, 2017

Moodle Housekeeping 2017

Filed under: Elearning, Moodle — Samantha Thornton @ 9:14 am

A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses, so that they are fresh and tidy for new students.

Note that this guidance assumes that your course/module starts in-line with the new academic year. Courses and modules running outside the usual October > July year should delay this process until a ore suitable time.

1. Reset

It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and activities in place for your new cohort to use.

To reset a course:

  1. Locate the red Administration block on a Moodle course.
  2. Click on the Reset link under the Course administration heading.
  3. Scroll to the bottom of the page and click the Select default button.
    Select default button
  4. Go to the Roles section. In the Unenrol users selection box, find and click on Student. It should be highlighted in blue.
  5. Scroll to the bottom again and click the Reset course button to start the reset process.
  6. If the reset is successful, you should see lots of OK messages on screen. If you receive any error messages, or the screen goes blank after clicking the button, please contact the Learning Technology Team for assistance.
  7. Click Continue to return to your course home page. Your Moodle course has now been reset.

Repeat for all of your courses.

You do not need to backup your course before resetting (unless you want to) as the Moodle site has been archived – a copy was taken on 15th July and is accessible directly or via the Archive link on the black toolbar in Moodle. The archive is ‘read only’ and is often used by students to access previous year’s modules.

2. Make your course visible

You can see when a course is hidden from students as it has a greyed out title link.

Hidden course

To make it visible:

  1. Locate the red Administration block in your Moodle course.
  2. Under ‘Course administration’, click on Edit settings.
  3. In the top section, make sure the ‘Visible’ setting is set to Show.
  4. Scroll to the bottom of the page and click Save changes. Your Moodle course is now visible to students.

3. Contacting your students via Moodle

Moodle currently does not give students access to their Moodle courses until the formal start of their studies (usually the start of the academic year). We recommend that if you need to contact your students via email before they arrive, please use the Outlook mailing lists as these will be more up to date.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 19, 2017

[Unresolved] Moodle intermittent Network issues

Filed under: Elearning, Moodle, [Service Alert], [Unresolved] — Samantha Thornton @ 11:53 am

Update: 21/09/2017 08:00am

We are still investigating network issues with the Moodle servers. We apologise for the inconvenience and will update you once this has been resolved.


Original: 19/09/2017 11:30pm

Moodle services, including:


Are experiencing intermittent performance issues. We are currently investigating the cause.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 5, 2017

[Resolved] Issues with logging into ORB

Filed under: Elearning, [Resolved], [Service Alert] — Samantha Thornton @ 1:14 pm

5th July 14:23pm

ORB is now back up and running

5th July 13:14pm

It’s been reported that users are experiencing issues with logging into

We are currently looking into a resolution for the issue, we will send an update once this has been resolved.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 4, 2017

Moodle 3.3 Upgrade

Filed under: Elearning, Moodle, [Resolved], [Scheduled], [Service Alert] — John Maydew @ 4:36 pm

Still ending up here?

If you’re still ending up here when you try to get to Moodle, MoodleX, or the Moodle Archive you’ll need to reset your browser cache.


2017-07-18 13:38: We are now verifying that the update to Moodle and MoodleX hasn’t had any adverse effects.

2017-07-18 16:33: Moodle has been made available again, however due to a misconfiguration you may be required to reset your browser cache to prevent being redirected back to this post.

2017-07-18 16:42: MoodleX is now available again.

2017-07-19 11:33: We are aware of an issue where users are being frequently timed out of their session and are currently looking into solutions

2017-07-19 13:18: We are confident that the frequent timeout issue has been resolved.

2017-07-19 15:04: Issues preventing users from logging in to MoodleX via Moodle should now be fixed.

2017-07-26 16:47: Moodle and MoodleX  are no longer considered At Risk. If you experience any issues you should continue to e-mail for support

What’s happening?

Moodle will be unavailable from 9:00am Tuesday 18th July while we upgrade to Moodle 3.3+ and perform maintenance on the servers. This upgrade will affect the following Moodle sites:

  • Moodle (
  • MoodleX (
  • Moodle Archive (

We expect that the upgrade will be completed before 5:00pm Wednesday 19th July. Because the upgrade will affect how these services run, they will be considered at risk until Sunday 23rd July when we can be certain that the upgrade has been successful.

What can I expect?

Moodle 3.3+ includes a tweaked interface with new icons, a new course overview for students, an improved video player and lots of other features, alongside the usual bug fixes and security patches.

We’re also making some major changes to how Moodle will work behind-the-scenes, which should enhance Moodle’s performance and improve our ability to respond to increased usage and demand of the service.


Follow this post for more information as the update progresses.

The University of Essex will moderate comments and there will be a delay before any posts appear.


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