Students Staff

Elearning

March 8, 2019

[Service alert] [Resolved] Issues with Annotate in FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 9:09 am

Update Friday 08 March 12:00noon

This issue reappeared on the morning of the 08 March and was ultimately tracked to an undiagnosed disk issue.

Update 14:24

FASER has returned to normal service.

We will continue to monitor FASER’s performance over the next week.

Thank you for your patience.

Update 12:10pm

We’ve found an error with Annotates disk which we are working on fixing.

Similarly, an unexpected issue has occurred with the speed of FASER’s website – We are working on restoring functionality and will update you once this has been resolved.

Original 9am

We are aware of students and staff who are having difficulties with the following:

  • Students uploading submissions to FASER assignments is showing errors that there are issues with converting your submission.
  • Staff are receiving errors when annotating work online

For students, please note this does not affect your submission, and your department will be able to access your uploaded file(s).

This is caused by the online annotation service used in faser.essex.ac.uk timing out.

We are looking into the problem currently, and hope to get this issue resolved as soon as possible.

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 12, 2019

[Service Alert] [Resolved] Issues with speed of FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 12:32 pm

Update 13/02/2019 09:20

FASER has now returned to normal service.

We will continue to monitor the service throughout the week.

Thank you for your patience.

Update 16:20:

We are seeing continued spikes of activity and can confirm that this issue hasn’t been resolved yet.

We are investigating further, and will update this blog when we know further.

Update 16:08:

We now believe the issues affecting FASER have been resolved, and are continuing to monitor the situation. Thank you for your patience.

Original 12/02/2019 12:32

We are aware of issues with FASER where page load times are extremely slow.

Additional to page load times, staff and students are also receiving errors when accessing modules within FASER.

We are looking into the problem now, and will update this post as soon as possible.

Apologies for the inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 8, 2019

[Service alert] [Resolved] Issues with Annotate on FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 12:22 pm

Update 08/02/2019 15:30

Annotate has now been returned to service.

Update 08/02/2019 12:39

We’ve disabled annotate from FASER, to allow its background processes to finish.

Staff who attempt to annotate student submissions online will be expected to see a generic error.

Original 08/02/2019 12:22

We are aware of students and staff who are having difficulties with the following:

  • Students uploading submissions to FASER assignments is showing errors that there are issues with converting your submission.
  • Staff are receiving errors when annotating work online

For students, please note this does not affect your submission, and your department will be able to access your uploaded file(s).

This is caused by the online annotation service used in faser.essex.ac.uk timing out.

We are looking into the problem currently, and hope to get this issue resolved as soon as possible.

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 24, 2019

[Service Alert] [Resolved] Potential issues with logging onto FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 12:49 pm

Update 28/01/2019 09:15

FASER has now returned to full normal service.

Update 25/01/2019 08:35

FASER has returned to normal service. We will continue to monitor the service throughout the day.

The root cause was a process that sends feedback notifications had silently stopped. This process had been restarted yesterday lunchtime, causing FASER to clear its email backlog of ~70,000, directing users within the University to log into FASER at the same time. The high volume of users subsequently made FASER exceptionally slow.

The email backlog has since been cleared, however there may be peak times where FASER runs slowly throughout the day when users of the University log on in response to the feedback emails.

Original 24/01/2019 12:49

We are aware of the delay with users who are logging onto faser.essex.ac.uk

A large number of feedback emails were sent, which has resulted in a much higher volume of users.

We are monitoring FASER, and it should return to normal service shortly.

Apologies for any inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 14, 2019

Issues affecting submissions to FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — John Maydew @ 9:35 am

We are currently aware of issues preventing students from submitting work to FASER. Affected students will see the message “You are not currently registered as a student” when logging in.

We advise that you try to submit to FASER as normal, and e-mail your work to your lecturer if this fails. Keep an eye on your e-mails as your department may get in touch with alternative arrangements.

 

Update 10:10am: We believe the issue has now been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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