Students Staff

Corporate systems

September 17, 2018

[Service Alert][Resolved] Issue with central server – Friday 14th September to Monday 17th September

Filed under: Corporate systems, Email, Library IT, Office 365, [Resolved], [Service Alert] — Colin Phillips @ 10:39 am

There was an issue with a central administrative server (serlx28) from 17:30 on Friday 14th September to 07:30 on Monday 17th September.

The server became unresponsive and may have affected the following services:

  • Password change web form
  • Applicant portal (including get-account and pre-arrival functionality)
  • Webmail off Campus
  • Library website from off Campus
  • Any other site which uses to authenticate signing in from off Campus

The server was restarted at 07:30 this morning with all services coming back online.  The cause of the issue is being investigated.

Apologies for any inconvenience caused during this outage.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 20, 2018

[Service Alert] [Resolved] Problems affecting

Filed under: Corporate systems, Elearning, Email, FASER, Listen Again, Moodle, ORB, [Resolved], [Service Alert] — Samantha Thornton @ 8:36 am

Update: 20/08/2018 08:42am

The problem has now been fixed and you should have access these websites. The problem was traced to a network load balancer not behaving as expected.

If you are still experiencing problems, please contact the IT Helpdesk.

Original: 20/08/2018 8:36am

The following websites are currently unavailable:

  • Main website:
  • Moodle:
  • FASER:
  • Email:
  • Listen Again:

We are currently investigating the cause, and will update you as soon as service is restored.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 17, 2018

[Service Alert] Scheduled downtime of database services

The scheduled work that was planned for Saturday 21 July has been postponed.

IT Services will be performing an essential upgrade to one of our student database servers (SERNT72) between 10am and 4pm on Saturday 21 July 2018.

During this time, many student and applicant facing services will be unavailable. This includes but is not limited to:

  • ESIS and attendant student and applicant information systems
  • AppPortal and Web Clearing
  • MyEssex
  • ESF, EAF and ECF on SharePoint
  • The Accommodation booking systems
  • The PocketEssex App
  • FASER, and Listen Again

This upgrade is necessary to prepare our systems for clearing and the next academic year.

Work has been undertaken to mitigate the impact of this upgrade, but if you have any concerns please contact Richard Martin.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 26, 2018

[RESOLVED] Problem with HR Organiser (iTrent)

Filed under: Corporate systems, [Resolved], [Service Alert] — Dan Jolly @ 9:17 am

Update 10.30am

HR Organiser is back up and running. Thanks for your patience while we dealt with the problem.

Unfortunately, we have had to restore iTrent (including HR Organiser and Web Recruitment) back to 8.45am this morning.

This means that any processing carried out between 08:45 and 09:30 will now have been lost. 

This includes processes such as annual leave bookings, sickness recorded, and applications.

The Business Systems Team (Finance section) are now reviewing any processes submitted during this period and will advise of appropriate action to be taken where necessary.

Please contact the Business Systems Team Helpdesk if you have any questions.


Original alert 9.17am

HR Organiser (iTrent) is currently unavailable while we perform emergency maintenance.

Apologies for any inconvenience caused.

More information to follow.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 16, 2018

[RESOLVED]Emergency server maintenance

Filed under: Corporate systems, File storage, SharePoint, [Resolved], [Scheduled], [Service Alert] — Trevor Smith @ 3:09 pm

The issue with sernt72 has now been resolved and the server is back online.


One of our core servers will be undergoing emergency maintenance from 6am tomorrow, Tuesday 17th April.

This could have an impact on lots of our services and applications, including the systems, listed below, which may be inaccessible whilst we carry out these works.

Please do not contact the IT Services helpdesk during this time, as we will be focusing on the emergency server maintenance.

If services are not fully operational by 9am, we will let you know with a further update on the IT Services  Blog.

Please note that email and internet access should be unaffected.

Affected systems:

  • Accommodation and events management (Kinetics)
  • Attendance and engagement monitoring
  • Car parking
  • Essex website (includes intranet and Enrol)
  • Graduation ticket booking
  • Lecture capture (Listen Again)
  • Mobile apps (Pocket Essex) Campus M
  • Online assessments (Questionmark Perception)
  • Online coursework submission (FASER)
  • Online payments
  • Online Resource Bank (formerly Course Materials Repository)
  • Post Room software
  • Graduate training in Proficio
  • Results Processing System (linked to ESIS) – Student facing
  • Sharepoint (including ESF and EAF)
  • SMS messaging
  • Student document ordering
  • Staff and Student Printing (Papercut)
  • Student records and information database (ESIS)
  • Timetabling – Teaching (CMIS)
  • Timetabling – Exams (CMIS)
  • Virtual learning environment (Moodle)
  • Account and Group Management (User Database/CID)
  • Library Management System (Essex Libraries)
  • SQL Server Reporting Services
  • Identity management
  • External staff interface
  • Cross System Interfaces
  • Uniface
  • Cohort (Occ Health)
  • We are smile (mentoring)
  • Building access control (something we need to come back to)
  • Customer and relationship management (Dynamics)
  • HR management (Midland iTrent inc BO)
  • Library Management System (Sierra)
  • Planet (Estates Management)
  • Research management software (RMAS via Agresso)
  • Sports Centre Management
  • Surveys (Qualtrics and EVASYS)
  • Careerhub


The University of Essex will moderate comments and there will be a delay before any posts appear.


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