Students Staff

Corporate systems

April 16, 2018

[RESOLVED]Emergency server maintenance

Filed under: Corporate systems, File storage, SharePoint, [Resolved], [Scheduled], [Service Alert] — Trevor Smith @ 3:09 pm

The issue with sernt72 has now been resolved and the server is back online.


 

One of our core servers will be undergoing emergency maintenance from 6am tomorrow, Tuesday 17th April.

This could have an impact on lots of our services and applications, including the systems, listed below, which may be inaccessible whilst we carry out these works.

Please do not contact the IT Services helpdesk during this time, as we will be focusing on the emergency server maintenance.

If services are not fully operational by 9am, we will let you know with a further update on the IT Services  Blog.

Please note that email and internet access should be unaffected.

Affected systems:

  • Accommodation and events management (Kinetics)
  • Attendance and engagement monitoring
  • Car parking
  • Essex website (includes intranet and Enrol)
  • Graduation ticket booking
  • Lecture capture (Listen Again)
  • Mobile apps (Pocket Essex) Campus M
  • Online assessments (Questionmark Perception)
  • Online coursework submission (FASER)
  • Online payments
  • Online Resource Bank (formerly Course Materials Repository)
  • Post Room software
  • Graduate training in Proficio
  • Results Processing System (linked to ESIS) – Student facing
  • Sharepoint (including ESF and EAF)
  • SMS messaging
  • Student document ordering
  • Staff and Student Printing (Papercut)
  • Student records and information database (ESIS)
  • Timetabling – Teaching (CMIS)
  • Timetabling – Exams (CMIS)
  • Virtual learning environment (Moodle)
  • Account and Group Management (User Database/CID)
  • Library Management System (Essex Libraries)
  • SQL Server Reporting Services
  • Identity management
  • External staff interface
  • Cross System Interfaces
  • Uniface
  • Cohort (Occ Health)
  • We are smile (mentoring)
  • Building access control (something we need to come back to)
  • Customer and relationship management (Dynamics)
  • HR management (Midland iTrent inc BO)
  • Library Management System (Sierra)
  • Planet (Estates Management)
  • Research management software (RMAS via Agresso)
  • Sports Centre Management
  • Surveys (Qualtrics and EVASYS)
  • Careerhub

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 7, 2017

[Service Alert][Resolved] DHCP/DNS server restart – 8th December 2017 08:00hrs

Filed under: Computers, Corporate systems, Network, PC Labs, [Resolved], [Scheduled], [Service Alert] — Colin Phillips @ 4:04 pm

08:25hrs 8th December 2017 – The server has now been rebooted and is back in service.


One of our DNS servers needs to be restarted to clear an issue we have been experiencing with DHCP/DNS requests.  This work is scheduled to take place at 08:00hrs, Friday 8th December 2017.

Whilst the server is being restarted, users may experience longer than usual response times whilst connecting to network services and the internet.

It is anticipated the work will be complete by 08:15hrs.  Further announcements will be made after the work is complete.

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 14, 2017

[Service Alert][Resolved] Problem with HR Organiser and Vacancies websites

Filed under: Computers, Corporate systems, University website, [Resolved], [Service Alert] — Colin Phillips @ 9:06 am

Update : 10:14

The issue has now been resolved and both websites are once again accessible.


We are currently experiencing issues with access to the following websites:

https://vacancies.essex.ac.uk

https://hrorganiser.essex.ac.uk

Work is ongoing to try and resolve the issue.  Apologies for any inconvenience.

IT Services

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 29, 2017

[Resolved] Problems Affecting IT Services

Filed under: Corporate systems, FASER, Listen Again, Timetables, University website, [Resolved], [Service Alert] — Samantha Thornton @ 11:33 am

Update 12:05pm

Apologies for the inconvenience this has caused.

Affected services are now restored.

If you are still experiencing issues with these services, please contact it.helpdesk@essex.ac.uk

 

Original 11:25am

Due to IT Services wider issues – Users will also not be able to connect to the following

  • faser.essex.ac.uk
  • listenagain.essex.ac.uk
  • ESIS
  • Parts of the main University website
  • Online timetables

We are currently investigating the cause, and will update you as soon as service is restored.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 17, 2017

[Service Alert] Problem with Applicant Portal (www.essex.ac.uk/apply)

Filed under: Corporate systems, [Resolved], [Service Alert] — Dan Jolly @ 9:38 am

 Update

As of 10:31 the problem has now been fixed and the Applicant Portal has been reopened.

 


 

The Applicant Portal (www.essex.ac.uk/apply) is temporarily closed due to a technical problem. We have identified the cause and are working on a resolution.

More information to follow.

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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