Students Staff

Corporate systems

January 15, 2019

[Service Alert] Resolved: Problems with HR Organiser and People Manager

Filed under: Corporate systems, [Resolved], [Service Alert] — Dan Jolly @ 10:05 am

We experienced a number of issues this morning with People Manager and HR Organiser. These have now been resolved but if you do experience further problems please contact the Business Systems Team bsthelp@essex.ac.uk.

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 4, 2019

[Service Alert] Essential maintenance work to IT systems this weekend

UPDATE: 15:05PM Saturday 5 January

The scheduled maintenance work is now complete.
Thank you to our users for their patience.


IT Services will be performing an essential system upgrade between 9am and 5pm on Saturday 5 January 2019.

During this time, many services will be unavailable. This includes but is not limited to:

  • ESIS and attendant student and applicant information systems
  • AppPortal and Web Clearing
  • MyEssex
  • Timetables
  • ESF, EAF and ECF on SharePoint
  • The Accommodation booking systems
  • The PocketEssex App
  • FASER and Listen Again

This upgrade is necessary to prepare our systems for the next academic year.

Work has been undertaken to mitigate the impact of this upgrade, but if you have any concerns please contact Richard Martin.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 17, 2018

[Service Alert][Resolved] Issue with central server – Friday 14th September to Monday 17th September

Filed under: Corporate systems, Email, Library IT, Office 365, [Resolved], [Service Alert] — Colin Phillips @ 10:39 am

There was an issue with a central administrative server (serlx28) from 17:30 on Friday 14th September to 07:30 on Monday 17th September.

The server became unresponsive and may have affected the following services:

  • Password change web form
  • Applicant portal (including get-account and pre-arrival functionality)
  • Webmail off Campus
  • Library website from off Campus
  • Any other site which uses feds.essex.ac.uk to authenticate signing in from off Campus

The server was restarted at 07:30 this morning with all services coming back online.  The cause of the issue is being investigated.

Apologies for any inconvenience caused during this outage.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 20, 2018

[Service Alert] [Resolved] Problems affecting www.essex.ac.uk

Filed under: Corporate systems, Elearning, Email, FASER, Listen Again, Moodle, ORB, [Resolved], [Service Alert] — Samantha Thornton @ 8:36 am

Update: 20/08/2018 08:42am

The problem has now been fixed and you should have access these websites. The problem was traced to a network load balancer not behaving as expected.

If you are still experiencing problems, please contact the IT Helpdesk.

Original: 20/08/2018 8:36am

The following websites are currently unavailable:

  • Main website: www.essex.ac.uk
  • Moodle: moodle.essex.ac.uk
  • FASER: faser.essex.ac.uk
  • Email: email.essex.ac.uk
  • Listen Again: listenagain.essex.ac.uk

We are currently investigating the cause, and will update you as soon as service is restored.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 17, 2018

[Service Alert] Scheduled downtime of database services

The scheduled work that was planned for Saturday 21 July has been postponed.


IT Services will be performing an essential upgrade to one of our student database servers (SERNT72) between 10am and 4pm on Saturday 21 July 2018.

During this time, many student and applicant facing services will be unavailable. This includes but is not limited to:

  • ESIS and attendant student and applicant information systems
  • AppPortal and Web Clearing
  • MyEssex
  • ESF, EAF and ECF on SharePoint
  • The Accommodation booking systems
  • The PocketEssex App
  • FASER, and Listen Again

This upgrade is necessary to prepare our systems for clearing and the next academic year.

Work has been undertaken to mitigate the impact of this upgrade, but if you have any concerns please contact Richard Martin.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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