Students Staff

Computers

February 14, 2019

[Service Alert][Resolved]Southend fileserver unavailable – 14th Feb 2019

Filed under: Computers, File storage, [Resolved], [Service Alert] — Colin Phillips @ 9:19 am

The server which provides fileshare access to Southend users (sernt5.essex.ac.uk) was unavailable today from 08:15 until 09:10.

The server is now back online.

Apologies for any inconvenience caused.

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January 24, 2019

The IT Training Room has moved!

Filed under: Audio Visual, Computers, IT Training, Uncategorized — sgswaine @ 11:31 am

New location and facelift for IT Training Room

Building work is complete on the new IT Training Room (6.327) and it’s officially open for business. The room is located in the old Maths corridor and is kitted out even better than before.

Room features

We’ve upped the capacity to 14, added two 79″ touch screen LCD panels, a visualiser and a break-out space for brainstorming and collaborative working. The full list of features is as follows:

  • 14 learner PCs with dual monitors
  • 1 lecturer PC with dual monitors and lectern for anyone with an Essex.ac.uk account (externals will need a temp account, requests can be made through the helpdesk@essex.ac.uk.
  • Laptop loom, for connecting any laptop by HDMI or VGA and an audio cable for sound
  • Visualizer for displaying any paper or notes on screen
  • Two 79” wall-mounted touch screen LCD panels
  • Break-out space with wall mounted whiteboards for brainstorming and collaborative working
  • Air-conditioning (centrally controlled) and black out blinds
  • Catering table

The easiest way to get to the room is via Square 2 (behind Zest), take the lift up to level 6 and the room is on your right as you exit the lift. You can also get to it by going through the Estates corridor. For alternative routes check out findyourway.

Can I book the IT Training Room?

You can check availability and book the room for staff related learning via Outlook using the instructions below:

  1. In Outlook, create a new Meeting (Ctrl + Shift + Q).
  2. Click on Rooms…, search for IT Training Room (6.327), click on Rooms > OK.
  3. Use Scheduling Assistant to select an available timeslot.
  4. Click Appointment, then in the Subject field write your name and what the room will be used for eg [Sally Swaine: Excel training]. You can also include the iTrent course code here if you have one, then press Send (Alt + S).
  5. You’ll receive an automatic message to say your booking is Tentative – this is NOT confirmation of your booking.
  6. IT Services will then respond to confirm or decline your request within 48 hours.

NB: All Learning Activities should be entered into iTrent so attendees can keep a record of their professional development. If you wish to advertise your learning event(s) via HR Organiser you will need to complete the iTrent Learning Request Form and submit to Learning and Development (ldev@essex.ac.uk). You’ll also need to attach 6.327 as a resource to your learning activity in iTrent after you’ve booked it through Outlook.

Upcoming IT training courses

Thu 7 Feb, 13:00-15:00 – Excel: further functions
Fri 8 Feb, 10:00-12:00 – Outlook: managing a busy inbox
Thu 14 Feb, 13:00-15:00 – Excel: conditional formatting
Fri 15 Feb, 10:00-12:00 – Excel: pivottables

If you have any questions or would like more information about the room, contact ittraining@essex.ac.uk.

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December 7, 2018

[Resolved] Problems launching software in the Computing Labs

Filed under: Computers, PC Labs, [Resolved], [Service Alert] — Trevor Smith @ 9:24 am

Update 15:30

This issue has now been resolved. If you are still having trouble launching software from shortcuts on the desktop please contact the IT Helpdesk (it.desk@essex.ac.uk) or use launch the software using the Essex Software Hub as described in the post below.

Original 07/12/2018 09:24

Staff and students using the computers in the Computing Labs and open access areas may find that many of the software application shortcuts do not open the software and will produce an error. We are currently looking into this issue and hope to have a fix soon.

In the meantime, if you need to access any of the software on the Lab computers you can do so by launching them directly from the Essex Software Hub – https://software.essex.ac.uk (simply find the icon of the application you wish to run and click the Launch button).

We will post an update as soon as this issue has been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 6, 2018

The Essex Software Hub applications service is experiencing issues

Filed under: Computers, PC Labs, [Resolved] — Trevor Smith @ 1:00 pm

Update 14:00

This issue has now been resolved. If you are still experiencing issues with launching applications from the Essex Software Hub please contact the IT Helpdesk.

 

Original 06/12/2018 13:00

We are currently experiencing issues with software provision via the Essex Software Hub (AppsAnywhere) service. This will affect many computers on campus and will result in software applications not launching correctly and/or crashing. IT Services staff have been in contact with our support partners for this service and hope to have a resolution to this issue as soon as possible.

 

 

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October 17, 2018

A series of phishing emails targeting Essex accounts

Filed under: Computers, Email, Information security, Security, [Service Alert] — Trevor Smith @ 12:43 pm

A new round of phishing attacks have hit many of our mailboxes over the last 24hrs. The goal of these messages is to dupe our staff and students into providing their login credentials.

We would like to remind all staff and students once again to be aware of the dangers of clicking links within email messages, the source of which you are unsure of. In particular, messages which ask you to login and provide your username and password (or indeed any other personal information) should be treated with caution. More information on how to identify and report such messages can be found at the url below:

http://answers.essex.ac.uk/help/spot-a-phishing-email

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