Students Staff

Computers

June 21, 2018

[Resolved] – Authentication failures on Linux servers

Filed under: Computers, Email, File storage, PC Labs, Uncategorized, [Resolved], [Service Alert] — Colin Phillips @ 1:38 pm

There was an issue today between 12:00 and 12:45 with authenticating on all IT Services Linux servers.  This will have disrupted services including M: drive access, delayed processing of email, OpenVPN access, and the UNIX compute servers.

We believe the issue has now been resolved.

If you are still having issues, please contact the IT Services Helpdesk (email : it.helpdesk@essex.ac.uk or phone: 2345).

Apologies for any inconvenience caused.

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December 11, 2017

[Service Alert][Resolved] Issue with M: drive server

Filed under: Computers, PC Labs, [Resolved], [Service Alert] — Colin Phillips @ 11:22 am

At approximately 11.40am today a server restart was required for isslx111, which serves users’ m: drives.  The restart was required due to a rogue process on the server.
Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 9, 2017

[Service Alert][Resolved] – Issue with M: drive server

Filed under: Computers, PC Labs, [Resolved], [Service Alert] — Colin Phillips @ 10:04 pm

There was an issue with one of the M: drive servers (isslx112) from around 21:30 to 21:36, Saturday 9th December 2017.  The server had a rogue process and had stopped serving users’ M: drives.  A system restart has fixed the issue.
Apologies for any inconvenience caused during this time.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 7, 2017

[Service Alert][Resolved] DHCP/DNS server restart – 8th December 2017 08:00hrs

Filed under: Computers, Corporate systems, Network, PC Labs, [Resolved], [Scheduled], [Service Alert] — Colin Phillips @ 4:04 pm

08:25hrs 8th December 2017 – The server has now been rebooted and is back in service.


One of our DNS servers needs to be restarted to clear an issue we have been experiencing with DHCP/DNS requests.  This work is scheduled to take place at 08:00hrs, Friday 8th December 2017.

Whilst the server is being restarted, users may experience longer than usual response times whilst connecting to network services and the internet.

It is anticipated the work will be complete by 08:15hrs.  Further announcements will be made after the work is complete.

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 28, 2017

[Resolved] Issue with services at East15

Filed under: Computers, File storage, Library IT, Network, PC Labs, [Resolved], [Service Alert] — Colin Phillips @ 8:22 pm

There was an issue with the server that provides IT services at East 15 (Loughton) this evening from approximately 18:14hrs to 20:20hrs.

A server restart has brought services back online.  Apologies for any inconvenience caused by this outage.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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