Students Staff

Computers

October 12, 2017

[Service Alert][Resolved]Printing in Open Access areas

Filed under: Computers, Library IT, PC Labs, Printing, [Resolved], [Service Alert] — Colin Phillips @ 8:47 am

UPDATE: 09:55 The server that controls the Papercut system is now back online.


 

There is currently an issue with the printing system (Papercut) which is preventing users from printing at all campuses.

We are working to resolve the issue and will post an update once the service is back online.
Apologies for any inconvenience

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 10, 2017

[Service Alert] East 15 server issue

Filed under: Computers, File storage, PC Labs, [Resolved], [Service Alert] — Colin Phillips @ 9:25 am

There was an issue with the server that provides IT services to East 15 from 7pm on Monday 10th October to 9am on Tuesday 11th October.

The server has now been restarted and all services are back online.

Apologies for any inconvenience caused.

IT Services

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 18, 2017

Update – Complete – Advanced notice of unavailability of M: drive server – Southend campus

Filed under: Computers, File storage, [Resolved], [Scheduled], [Service Alert] — Colin Phillips @ 4:17 pm

The scheduled work is now complete and isslx107 is once again serving M: drives to users. – 19th September, 0743


The M: drive server (isslx107.essex.ac.uk) will be unavailable between 07:20 and 08:00 on Tuesday 19th September due to server maintenance.  Users’ will not be able to access their documents on their M: drives during this time.

This mostly affects staff and students at the Southend campus.
An announcement will be posted once the work is complete.

Apologies for any inconvenience caused.
IT Services

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 14, 2017

[Service Alert][Resolved] Problem with HR Organiser and Vacancies websites

Filed under: Computers, Corporate systems, University website, [Resolved], [Service Alert] — Colin Phillips @ 9:06 am

Update : 10:14

The issue has now been resolved and both websites are once again accessible.


We are currently experiencing issues with access to the following websites:

https://vacancies.essex.ac.uk

https://hrorganiser.essex.ac.uk

Work is ongoing to try and resolve the issue.  Apologies for any inconvenience.

IT Services

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 25, 2017

Changes to automatic screen lock and standby settings for all staff computers

Filed under: Computers, News, Security — Dan Jolly @ 3:26 pm

On Tuesday 1 August, IT Services will be changing the screen lock and standby settings for all staff computers.

  • After 10 minutes of inactivity (no mouse or keyboard activity) your screen will automatically lock.
  • After a further 2 minutes of inactivity your screen will go into standby – this is just the screen, not the computer

On resume, you’ll need to log back in.

Why we’re making these changes

These changes will:

  • help us meet basic security requirements
  • help contribute to energy savings
  • give you peace of mind if you forget to manually lock your screen before leaving your computer unattended

Questions you may have

  • I have a Mac computer, does this affect me?
    No, this only affects Windows computers.
  • I set my computer screen to lock after a shorter period of time, what happens to me?
    The changes will override any local settings you have.
  • What about teaching room computers?
    It will not affect teaching room computers which already have this setup
  • Will this affect remote access (OpenVPN) to my work computer?
    No, only the screen goes into standby – not the computer.

If you have any other questions please contact the IT Helpdesk.

Tip – to lock your computer quickly and easily press WINDOWS KEY + L

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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