Students Staff

Computers

July 9, 2019

[Service Alert][Resolved] UPDATE: Agresso web server reboot

Filed under: Computers, [Resolved], [Service Alert] — Colin Phillips @ 10:42 am

The server which provides the web service for Unit 4 Business World has become unresponsive.  As a result of this, the server will be rebooted at 10:45 on Tuesday 9th July, 2019.

An update will be posted once the server is back online.

Apologies for any inconvenience caused.

UPDATE – 10:52 – The server is now back online

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 11, 2019

[Service Alert] [Unresolved] Issues with logging into PCs this morning

Filed under: Computers, [Service Alert], [Unresolved] — Samantha Thornton @ 9:53 am

Update 16/04 17:15

We have applied a fix for the recent Windows Update issue and we need you to restart your computer for it to take effect.

Please restart your computer at your earliest convenience. The restart will take longer than usual and in some cases significantly longer depending on how fast your computer is.

This restart is necessary for security reasons and to ensure your computer is ready for the new term.

We’ve had very few errors reported so far which indicates the fix is working.

If you still have problems after restarting you can contact the IT Helpdesk (it.helpdesk@essex.ac.uk, 2345).

We will update you on our progress. Thank you for your cooperation.

Update 12/04 11:15:

A quick update on our progress with the PC logging on issue. We are still working through all issues that have been logged with the Helpdesk. We have now fixed 90% of those reported, so if we haven’t got to you yet we will be getting to you as soon as we can.

Please remember:

  • If your computer asks you to restart to install important updates, please DO NOT restart your PC.
  • Do not turn off your PC when you leave for the weekend.

When you need to leave your PC, please leave the screen locked by holding the Windows key and pressing L.

If you have been affected:

  • Make sure you report the issue to the IT Helpdesk (helpdesk@essex.ac.uk, 2345).
  • We will be in touch to fix your computer as soon as we can.
  • There may be computers available and unaffected in open access labs, the Library and the Silberrad Student Centre if you need an alternative computer to work on.

Thank you for your patience.

 

Update 15:37:

Thank you everyone for being patient while we fix this ongoing issue. Of known affected machines, we have now fixed over 60 across our 3 campuses. If yours has not yet been fixed our engineers are working hard to get to you as quickly as possible.

Please remember, DO NOT turn off your PC tonight or over the weekend, even if prompted to do so. If you need to leave your PC, please leave the screen locked by holding the Windows key and pressing L.

If you have been affected:

  • Make sure you report the issue to the IT Helpdesk (it.helpdesk@essex.ac.uk, 2345)
  • We will be in touch to fix your computer as soon as we can
  • There may be computers available and unaffected in open access labs, the Library and the Silberrad Student Centre if you need an alternative computer to work on

We are monitoring the Microsoft support channels for the latest updates about this issue.

 

Update 13:15pm:

If your computer is running Windows 7, please do not restart your computer and ignore any prompts to do so.

 

Update 11:24am:

We are aware that this issue is also affecting computers in IT Labs. We are continuing to work on fixing these problems.

 

Original message 09:53am:

We have had reports of PCs getting stuck on one of the logging in screens when trying to log on this morning. This appears to be due to a Windows Update. We are investigating this currently and will post an update when we have further information.

If your PC is pending a Windows Update to be installed, we advise not to restart your PC for the time being.

We recommend to try using another PC if possible while we look into fixing these issues.

 

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February 14, 2019

[Service Alert][Resolved]Southend fileserver unavailable – 14th Feb 2019

Filed under: Computers, File storage, [Resolved], [Service Alert] — Colin Phillips @ 9:19 am

The server which provides fileshare access to Southend users (sernt5.essex.ac.uk) was unavailable today from 08:15 until 09:10.

The server is now back online.

Apologies for any inconvenience caused.

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January 24, 2019

The IT Training Room has moved!

Filed under: Audio Visual, Computers, IT Training, Uncategorized — sgswaine @ 11:31 am

New location and facelift for IT Training Room

Building work is complete on the new IT Training Room (6.327) and it’s officially open for business. The room is located in the old Maths corridor and is kitted out even better than before.

Room features

We’ve upped the capacity to 14, added two 79″ touch screen LCD panels, a visualiser and a break-out space for brainstorming and collaborative working. The full list of features is as follows:

  • 14 learner PCs with dual monitors
  • 1 lecturer PC with dual monitors and lectern for anyone with an Essex.ac.uk account (externals will need a temp account, requests can be made through the helpdesk@essex.ac.uk.
  • Laptop loom, for connecting any laptop by HDMI or VGA and an audio cable for sound
  • Visualizer for displaying any paper or notes on screen
  • Two 79” wall-mounted touch screen LCD panels
  • Break-out space with wall mounted whiteboards for brainstorming and collaborative working
  • Air-conditioning (centrally controlled) and black out blinds
  • Catering table

The easiest way to get to the room is via Square 2 (behind Zest), take the lift up to level 6 and the room is on your right as you exit the lift. You can also get to it by going through the Estates corridor. For alternative routes check out findyourway.

Can I book the IT Training Room?

You can check availability and book the room for staff related learning via Outlook using the instructions below:

  1. In Outlook, create a new Meeting (Ctrl + Shift + Q).
  2. Click on Rooms…, search for IT Training Room (6.327), click on Rooms > OK.
  3. Use Scheduling Assistant to select an available timeslot.
  4. Click Appointment, then in the Subject field write your name and what the room will be used for eg [Sally Swaine: Excel training]. You can also include the iTrent course code here if you have one, then press Send (Alt + S).
  5. You’ll receive an automatic message to say your booking is Tentative – this is NOT confirmation of your booking.
  6. IT Services will then respond to confirm or decline your request within 48 hours.

NB: All Learning Activities should be entered into iTrent so attendees can keep a record of their professional development. If you wish to advertise your learning event(s) via HR Organiser you will need to complete the iTrent Learning Request Form and submit to Learning and Development (ldev@essex.ac.uk). You’ll also need to attach 6.327 as a resource to your learning activity in iTrent after you’ve booked it through Outlook.

Upcoming IT training courses

Thu 7 Feb, 13:00-15:00 – Excel: further functions
Fri 8 Feb, 10:00-12:00 – Outlook: managing a busy inbox
Thu 14 Feb, 13:00-15:00 – Excel: conditional formatting
Fri 15 Feb, 10:00-12:00 – Excel: pivottables

If you have any questions or would like more information about the room, contact ittraining@essex.ac.uk.

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December 7, 2018

[Resolved] Problems launching software in the Computing Labs

Filed under: Computers, PC Labs, [Resolved], [Service Alert] — Trevor Smith @ 9:24 am

Update 15:30

This issue has now been resolved. If you are still having trouble launching software from shortcuts on the desktop please contact the IT Helpdesk (it.desk@essex.ac.uk) or use launch the software using the Essex Software Hub as described in the post below.

Original 07/12/2018 09:24

Staff and students using the computers in the Computing Labs and open access areas may find that many of the software application shortcuts do not open the software and will produce an error. We are currently looking into this issue and hope to have a fix soon.

In the meantime, if you need to access any of the software on the Lab computers you can do so by launching them directly from the Essex Software Hub – https://software.essex.ac.uk (simply find the icon of the application you wish to run and click the Launch button).

We will post an update as soon as this issue has been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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