Students Staff

Computers

February 10, 2020

[Service Alert][Resolved] M: drive servers – Tuesday 11th February 2020

Filed under: Computers, File storage, [Resolved], [Service Alert] — Colin Phillips @ 11:43 am

UPDATE : 07:19  The work was successful and the M: Drive servers are back online.


 

We’re working on some improvements to the M: Drive file storage service tomorrow morning between 6.00am and 8.30am.

During this time some of you won’t be able to access your M: Drive. Everything will be back up and working by 8.30am if not before.

We’ll update this alert to let you know how we get on. Thanks as always for your patience.

If you are having any problems after 8.30am please do get in touch with us:

Self-service: https://www.essex.ac.uk/staff/it-services/it-helpdesk

Email: it.helpdesk@essex.ac.uk

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February 3, 2020

M: drive servers

Filed under: Computers, File storage, [Service Alert] — Colin Phillips @ 12:51 pm

Update: 7:25 There were issues with the upgrades so the work was not completed.  Changes have been reverted and the M: drive servers are back in service.


 

ITS are working on the M: drive service to make it more reliable.  In order to make these improvements the M: drive service will be at-risk from 6:00am to 8:30am tomorrow (Tuesday 4 February 2020).

Please contact the IT Helpdesk if you have a problem accessing your M: Drive after 8.30am:

Self-service: https://www.essex.ac.uk/staff/it-services/it-helpdesk
Email: it.helpdesk@essex.ac.uk

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January 13, 2020

[Resolved] Issues with M: drive servers

Filed under: Computers, File storage, PC Labs, [Resolved], [Service Alert] — Colin Phillips @ 4:06 pm

There was an issue with 2 of the M: drive servers (isslx111 and isslx112) today.  This resulted in the servers failing to serve users’ M: drives.  The issue started at 14:32 and both servers were back in service by 14:37.

Apologies for any inconvenience caused.

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January 2, 2020

M: drive servers

Filed under: Computers, File storage, [Resolved], [Service Alert] — Colin Phillips @ 3:15 pm

[7:54am] – The work is now complete and all M: drive servers are back in service.


 

ITS are working on the M: drive service to make it more reliable. In order to make these improvements the M: drive service will be at-risk from 7:30am to 8:30am tomorrow (Friday 3 January 2020).

Please contact the IT Helpdesk if you have a problem accessing your M: Drive after 8.30am:

Self-service: https://www.essex.ac.uk/staff/it-services/it-helpdesk
Email: it.helpdesk@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 26, 2019

Christmas 2019 opening hours for student IT areas

Filed under: Computers, News — Dan Jolly @ 1:40 pm

Colchester Campus

From 10am on Tuesday 24 December 2019 until 8am on Thursday 2 January 2020, the Silberrad Learning Hub, IT Labs A, C, D, G and N will be open 24hrs.

The Orangery will be opened ‘on request’ to the Information Desk, between the hours of 9am – 10pm each day.

The Limehouse and all other IT services labs will be closed.

Please check the Library website for opening hours during this period – https://library.essex.ac.uk/home

All areas will close from 7pm on 31 December 2019 until 7am on 1 January 2020.

Southend Campus

Gateway Building

Access to the Gateway Building between 27 December and 31 December will be by student/staff card access only.

Closed on Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January).

Closes at 5pm on Christmas Eve (24 December) and New Year’s Eve (31 December):

  • Lab 1
  • Lab 2
  • Mac Lab

Clifftown Studios

Closed between Christmas Eve (24 December) and New Year’s Day (1 January):

  • PC Lab

The Forum

24/7 access to the 1st Floor Library and 2nd Floor Learning hub for students/staff is available throughout the Christmas break, and is by card via the North access (SMACS) door whenever the Forum’s main entrance is closed.

The Forum’s main entrance is closed on Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January).

The Forum’s main entrance closes at 1pm on Christmas Eve (24 December) and 5pm on New Year’s Eve (31 December):

  • Open Study Space
  • Reading Space
  • Group Pods

Loughton Campus

Hatfields

The Library and IT centre will be closed from 12pm on Christmas Eve (24 December), reopening on 2 January.

The Post Graduate Room will be closed from 12.30pm on Christmas Eve (24 December), reopening on 2 January.

Roding House and Unit 4

Closed from 6.30pm on 13 December, reopening on 6 January

  • Gerry Raffles
  • Mac Lab
  • PC Lab
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