Students Staff

Computers

February 19, 2021

[Service Alert] Problem with power in the Library

Filed under: Computers, Network, Telephone, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 11:26 am

Resolved, 3:45pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

 

Monitoring, 11:27am

An issue was identified with the power and has been fixed.  We are monitoring the situation to ensure that all services are restored as quickly as possible.

Thank you for your patience while we dealt with this.

 

Investigating, 10:53am

We’re currently investigating reports of a power cut affecting staff across several floors in the library on the Colchester Campus.

We’ll post another update here as soon as we learn more.

Sorry for any inconvenience this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 10, 2021

[Service Alert] Power cut on Colchester campus yesterday evening

There was a power outage at the Colchester campus yesterday which affected a significant number of our IT services. Power was restored at 22:38, however, some computers and other services may still be affected today, such as remoting into your computer on campus.

If you have any issues, please contact the IT Helpdesk, and will help you as soon as we can.

Details of the power cut can be found on the UK Power Networks site at https://www.ukpowernetworks.co.uk/power-cut/map?postcodesector=CO4%203.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 2, 2020

[Resolved] Issue with Moodle 07:00 to 10:30 – Sunday 2nd August 2020

Filed under: Computers, Elearning, Moodle, [Resolved] — Colin Phillips @ 12:45 pm

We experienced an issue with Moodle between 07:00 and 10:30 on Sunday 2nd August, 2020.

We would like to apologise for any inconvenience this may have caused you.

This issue has since been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 10, 2020

[Service Alert][Resolved] M: drive servers – Tuesday 11th February 2020

Filed under: Computers, File storage, [Resolved], [Service Alert] — Colin Phillips @ 11:43 am

UPDATE : 07:19  The work was successful and the M: Drive servers are back online.


 

We’re working on some improvements to the M: Drive file storage service tomorrow morning between 6.00am and 8.30am.

During this time some of you won’t be able to access your M: Drive. Everything will be back up and working by 8.30am if not before.

We’ll update this alert to let you know how we get on. Thanks as always for your patience.

If you are having any problems after 8.30am please do get in touch with us:

Self-service: https://www.essex.ac.uk/staff/it-services/it-helpdesk

Email: it.helpdesk@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 3, 2020

M: drive servers

Filed under: Computers, File storage, [Service Alert] — Colin Phillips @ 12:51 pm

Update: 7:25 There were issues with the upgrades so the work was not completed.  Changes have been reverted and the M: drive servers are back in service.


 

ITS are working on the M: drive service to make it more reliable.  In order to make these improvements the M: drive service will be at-risk from 6:00am to 8:30am tomorrow (Tuesday 4 February 2020).

Please contact the IT Helpdesk if you have a problem accessing your M: Drive after 8.30am:

Self-service: https://www.essex.ac.uk/staff/it-services/it-helpdesk
Email: it.helpdesk@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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