Update – 14 December 2017
We have now received and implemented a workaround from the third-party supplier. MP3 and MP4 files should now appear in a timely manner.
Original:
Listen Again recordings in MP3 and MP4 formats are currently taking a longer-than-usual amount of time to process. This has been caused by a third-party application error, and we are working with the software provider to identify a fix.
Listen Again recordings can still be accessed via the ‘Play online’ link.
This information is for those staff who are using Turning Point (EVS) in their lectures. If you do not use Turning Point, you can ignore this message.
Some staff are experiencing problems with PowerPoint and not being able to load the Turning Point software. This seems to be either:
a) the Turning Point Add-in won’t load or appear once PowerPoint has opened
OR
b) Turning Point will complain that PowerPoint is already open somewhere.
It appears this is caused by a conflict between the Turning Point software and Panopto, our lecture capture software. We are currently working with Panopto and Turning Technologies on a solution for this.
In the meantime, if you experience this error, please do the following:
1. Press Ctrl – Alt – Delete
2. Choose Start Task Manager
3. Select the Processes tab
4. Search for and select the POWERPNT.EXE row from the list
5. Click End Process
6. A confirmation message should appear. Click End process once more.
7. You can close the Task Manager window.
This should ‘kill off’ any residual instances of PowerPoint and you should be able to load PowerPoint as normal to run your response session. If you have any problems during a response session, please contact the AVS Helpdesk (x 3220) or the Learning Technology Team (x 3659).
Audio Visual Services have temporarily moved out of their office in the LTB and in to the IT Helpdesk (4SW.5.4) so building work can take place. The move is expected to last four to five weeks.
If you’re looking for the IT Helpdesk, you can find them across the corridor in room 4SW.5.9 (ISS meeting room).
All telephone extensions have been rerouted.
| Team | From | To | Date |
|---|---|---|---|
| IT Helpdesk | 4SW.5.4 | 4SW.5.9 | TBC |
| Audio Visual Services | LTB Foyer | 4SW.5.4 | End of July |
The upgrade of all teaching room computers from Windows XP to Windows 7 has now been completed by Audio Visual Services.
The upgrade to Windows 7 will improve the performance and stability of the computer, and also supports the University’s move away from Windows XP which reaches end-of-support as of 8 April 2014.
A total of 160 computers were upgraded across Colchester Campus over a two month period.
A yearlong capital investment project to improve the remaining below standard teaching rooms has now been completed by Audio Visual Services.
AVS, working closely with Estates, have refurbished seven teaching rooms; installing a combined total of £187,000 worth of state-of-the-art AV equipment, which includes:
“The room refurbishments was a major highlight in the AVS calendar. As a capital funded project this was a new development for AVS, where we were able to take a break from maintaining existing systems and build something new, which was then used as a guideline for the ongoing upgrades to the LTB, and the upgrades to the gateway building on Southend campus.” – Tim Warren, Audio Visual Services Team Leader.
Older Posts »
