Students Staff

Audio Visual

November 20, 2019

[Resolved] Problems signing into some web services – Box and Zoom

Filed under: Audio Visual, File storage, [Resolved], [Service Alert] — Trevor Smith @ 9:15 am

Update: 10:55

All services are now back up and running. If you are still having issues with Box or Zoom please contact the ITS Helpdesk ( for further assistance.


A number of users are currently experiencing a problem with logging into some UoE systems, including the Box web app and Zoom. We are looking into the cause of this, and will update once the issue is resolved.


Box Drive is unaffected and can therefore be used in the meantime (


Kind regards,


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January 24, 2019

The IT Training Room has moved!

Filed under: Audio Visual, Computers, IT Training, Uncategorized — sgswaine @ 11:31 am

New location and facelift for IT Training Room

Building work is complete on the new IT Training Room (6.327) and it’s officially open for business. The room is located in the old Maths corridor and is kitted out even better than before.

Room features

We’ve upped the capacity to 14, added two 79″ touch screen LCD panels, a visualiser and a break-out space for brainstorming and collaborative working. The full list of features is as follows:

  • 14 learner PCs with dual monitors
  • 1 lecturer PC with dual monitors and lectern for anyone with an account (externals will need a temp account, requests can be made through the
  • Laptop loom, for connecting any laptop by HDMI or VGA and an audio cable for sound
  • Visualizer for displaying any paper or notes on screen
  • Two 79” wall-mounted touch screen LCD panels
  • Break-out space with wall mounted whiteboards for brainstorming and collaborative working
  • Air-conditioning (centrally controlled) and black out blinds
  • Catering table

The easiest way to get to the room is via Square 2 (behind Zest), take the lift up to level 6 and the room is on your right as you exit the lift. You can also get to it by going through the Estates corridor. For alternative routes check out findyourway.

Can I book the IT Training Room?

You can check availability and book the room for staff related learning via Outlook using the instructions below:

  1. In Outlook, create a new Meeting (Ctrl + Shift + Q).
  2. Click on Rooms…, search for IT Training Room (6.327), click on Rooms > OK.
  3. Use Scheduling Assistant to select an available timeslot.
  4. Click Appointment, then in the Subject field write your name and what the room will be used for eg [Sally Swaine: Excel training]. You can also include the iTrent course code here if you have one, then press Send (Alt + S).
  5. You’ll receive an automatic message to say your booking is Tentative – this is NOT confirmation of your booking.
  6. IT Services will then respond to confirm or decline your request within 48 hours.

NB: All Learning Activities should be entered into iTrent so attendees can keep a record of their professional development. If you wish to advertise your learning event(s) via HR Organiser you will need to complete the iTrent Learning Request Form and submit to Learning and Development ( You’ll also need to attach 6.327 as a resource to your learning activity in iTrent after you’ve booked it through Outlook.

Upcoming IT training courses

Thu 7 Feb, 13:00-15:00 – Excel: further functions
Fri 8 Feb, 10:00-12:00 – Outlook: managing a busy inbox
Thu 14 Feb, 13:00-15:00 – Excel: conditional formatting
Fri 15 Feb, 10:00-12:00 – Excel: pivottables

If you have any questions or would like more information about the room, contact

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June 28, 2018

TurningPoint upgrade – Summer 2018

Filed under: Audio Visual, TurningPoint — admin @ 2:24 pm

As part of our wider efforts to upgrade users to Windows 10 and Office 2016, we are also upgrading TurningPoint to the latest version. This upgrade primarily ensures compatibility with PowerPoint 2016, but also includes Single Sign-On (SSO) which will reduce the number of separate login and passwords that staff and students are required to use.

The upgrade will be rolling out over the summer of 2018. If you are planning to use TurningPoint between July and September 2018, please contact the Learning Technology Team for further guidance (, or see the Introduction to EVS with TurningPoint course in Moodle.

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October 10, 2017

[Resolved] Delays to some Listen Again recordings

Filed under: Audio Visual, Elearning, Listen Again, [Resolved], [Service Alert] — Benjamin Steeples @ 10:25 am

Update – 14 December 2017

We have now received and implemented a workaround from the third-party supplier. MP3 and MP4 files should now appear in a timely manner.



Listen Again recordings in MP3 and MP4 formats are currently taking a longer-than-usual amount of time to process. This has been caused by a third-party application error, and we are working with the software provider to identify a fix.

Listen Again recordings can still be accessed via the ‘Play online’ link.

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October 26, 2015

Turning Point (EVS) software issue

Filed under: Audio Visual, Elearning — Tags: , , — Catherine McLean @ 11:13 am


This information is for those staff who are using Turning Point (EVS) in their lectures. If you do not use Turning Point, you can ignore this message.

Some staff are experiencing problems with PowerPoint and not being able to load the Turning Point software. This seems to be either:

a) the Turning Point Add-in won’t load or appear once PowerPoint has opened


b) Turning Point will complain that PowerPoint is already open somewhere.

It appears this is caused by a conflict between the Turning Point software and Panopto, our lecture capture software. We are currently working with Panopto and Turning Technologies on a solution for this.

In the meantime, if you experience this error, please do the following:

1. Press Ctrl – Alt – Delete

2. Choose Start Task Manager 

3. Select the Processes tab

4. Search for and select the POWERPNT.EXE row from the list

TP_ppt processes

5. Click End Process 

6. A confirmation message should appear. Click End process once more.

7. You can close the Task Manager window.

This should ‘kill off’ any residual instances of PowerPoint and you should be able to load PowerPoint as normal to run your response session. If you have any problems during a response session, please contact the AVS Helpdesk (x 3220) or the Learning Technology Team (x 3659).

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