Students Staff

Audio Visual

June 28, 2018

TurningPoint upgrade – Summer 2018

Filed under: Audio Visual, TurningPoint — admin @ 2:24 pm

As part of our wider efforts to upgrade users to Windows 10 and Office 2016, we are also upgrading TurningPoint to the latest version. This upgrade primarily ensures compatibility with PowerPoint 2016, but also includes Single Sign-On (SSO) which will reduce the number of separate login and passwords that staff and students are required to use.

The upgrade will be rolling out over the summer of 2018. If you are planning to use TurningPoint between July and September 2018, please contact the Learning Technology Team for further guidance (ltt@essex.ac.uk), or see the Introduction to EVS with TurningPoint course in Moodle.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 10, 2017

[Resolved] Delays to some Listen Again recordings

Filed under: Audio Visual, Elearning, Listen Again, [Resolved], [Service Alert] — Benjamin Steeples @ 10:25 am

Update – 14 December 2017

We have now received and implemented a workaround from the third-party supplier. MP3 and MP4 files should now appear in a timely manner.

 

Original:

Listen Again recordings in MP3 and MP4 formats are currently taking a longer-than-usual amount of time to process. This has been caused by a third-party application error, and we are working with the software provider to identify a fix.

Listen Again recordings can still be accessed via the ‘Play online’ link.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 26, 2015

Turning Point (EVS) software issue

Filed under: Audio Visual, Elearning — Tags: , , — Catherine McLean @ 11:13 am

 

This information is for those staff who are using Turning Point (EVS) in their lectures. If you do not use Turning Point, you can ignore this message.

Some staff are experiencing problems with PowerPoint and not being able to load the Turning Point software. This seems to be either:

a) the Turning Point Add-in won’t load or appear once PowerPoint has opened

OR

b) Turning Point will complain that PowerPoint is already open somewhere.

It appears this is caused by a conflict between the Turning Point software and Panopto, our lecture capture software. We are currently working with Panopto and Turning Technologies on a solution for this.

In the meantime, if you experience this error, please do the following:

1. Press Ctrl – Alt – Delete

2. Choose Start Task Manager 

3. Select the Processes tab

4. Search for and select the POWERPNT.EXE row from the list

TP_ppt processes

5. Click End Process 

6. A confirmation message should appear. Click End process once more.

7. You can close the Task Manager window.

This should ‘kill off’ any residual instances of PowerPoint and you should be able to load PowerPoint as normal to run your response session. If you have any problems during a response session, please contact the AVS Helpdesk (x 3220) or the Learning Technology Team (x 3659).

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 23, 2014

Temporary office moves at Colchester Campus – Audio Visual Services and IT Helpdesk

Filed under: Audio Visual, IT Helpdesk, News — Dan Jolly @ 10:23 am

Audio Visual Services have temporarily moved out of their office in the LTB and in to the IT Helpdesk (4SW.5.4) so building work can take place. The move is expected to last four to five weeks.

If you’re looking for the IT Helpdesk, you can find them across the corridor in room 4SW.5.9 (ISS meeting room).

All telephone extensions have been rerouted.

Temporary office moves
Team From To Date
IT Helpdesk 4SW.5.4 4SW.5.9 TBC
Audio Visual Services LTB Foyer 4SW.5.4 End of July
The University of Essex will moderate comments and there will be a delay before any posts appear.

March 17, 2014

Teaching room computer upgrades

Filed under: Audio Visual, News — Dan Jolly @ 2:49 pm

seminar_room_pcThe upgrade of all teaching room computers from Windows XP to Windows 7 has now been completed by Audio Visual Services.

The upgrade to Windows 7 will improve the performance and stability of the computer, and also supports the University’s move away from Windows XP which reaches end-of-support as of 8 April 2014.

A total of 160 computers were upgraded across Colchester Campus over a two month period.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

Older Posts »