Students Staff


September 20, 2017

[Service Alert] Problem with iOS 11 mail app – can’t send or reply from Outlook/Office 365

Filed under: Email, [Service Alert], [Unresolved] — Dan Jolly @ 12:13 pm

In the native Mail app ( on your iPhone or iPad, you can’t send or reply from your, Office 365, or Exchange Server 2016 email account after you upgrade to iOS 11. Note These issues don’t occur in iOS 10.

This issue occurs because the Mail app on iOS 11 is not compatible with, Office 365, or Exchange Server 2016 running on Windows Server 2016.

To work around this issue, download the free Outlook for iOS client from the App Store. The Outlook for iOS client fully supports various email services, including, Office 365, and Exchange Server 2016.

For more information see:


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September 19, 2017

[Unresolved] Moodle intermittent Network issues

Filed under: Elearning, Moodle, [Service Alert], [Unresolved] — Samantha Thornton @ 11:53 am

Original: 11:30pm

Moodle services, including:


Are experiencing intermittent performance issues. We are currently investigating the cause.

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April 27, 2017

Network issues following power problems.

Filed under: Network, PC Labs, [Resolved], [Service Alert], [Unresolved] — Network Manager @ 11:49 am

There are currently network issues in the following areas of the University:

Area around the Campus shop on floor 6

William Morris tower (staff)


PC Lab M


Thease areas are without network because the power has tripped out to the network devices and we are awaiting Estates to restore power to these areas.

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October 18, 2016

[Service Alert] Problem with SIP telephones

Filed under: Telephone, [Resolved], [Service Alert], [Unresolved] — Andy Tyne @ 9:43 am

Thursday 20 October 2016:

Information Update, 13:35: The remedial works carried out yesterday has restored most SIP phones that were affected. If any are not restored, please report  to including the following information:

  • the ccsip number either written or on a label on the underside of the phone
  • the MAC address number – starts 0060 on a label behind the screen

Wednesday 19 October 2016:

Information Update, 15:45: Some phones are now restored, we expect most or all of the rest to be back on line tomorrow. Please report to any that do not restore or remain in a blank screen state.

Information Update, 14:00: Further data received by IT Services on other network systems leads us to believe that damage has not been caused to the phones and a replacement programme can be avoided.  This data is enabling us to identify the specific network equipment that needs remedial attention. A further announcement on this will be made at 16:00.

Information Update, 10:15: At least 18 phones reported and more are expected. It is likely that some phones will not be restored until the early part of week commencing 24 October 2016.

Information Update, 0940: There are at least 13 SIP phones that are reported to be malfunctioning. The plan is to replace each one as this is the quickest method of dealing with it, however, due to the various reported symptoms it requires we visit each location first and may take up to one hour to deal with each handset.

Tuesday 18 October 2016:

Information Update; 15:00: Some SIP phones have lost configuration as a result of this mornings major power outage. We need to systematically replace each one. Please let  know the extension number of any phone affected and we will be in touch.

Information Update, 11:30: Following the server reboot SIP phones may need to be rebooted. Instructions to do this can be found at the Telephone Services web pages, at the end of this document -

Information Update, 10:55: The network connectivity issues that prevented SIP phones from working have been resolved and a reboot of the SIP phone system server is required. This will happen at 11:15.

Original Post, 09:45: Following widespread power disruption this morning at around 06:30 SIP telephones and other areas of the university network appear to be affected. Many phones are failing to reboot. IT Services are in contact with our maintenance providers and working on a resolution.

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December 9, 2015

Network Problems Silberrad Student Centre and related issues

Filed under: Network, [Resolved], [Service Alert], [Unresolved] — Network Manager @ 6:21 pm

There was a network problem affecting the student centre and as a knock on effect other parts of the Colchester campus.

This started at around 4.30pm until 6pm on Wednesday 9th December.

The problem was affecting other areas as the issue was causing the routers to work very hard so you would notice the network slowing down or becoming unresponsive.

The root cause was identified then removed from the network and connectivity was restored to the remaining parts of the SSC around 6pm.



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