Students Staff

[Unresolved]

November 20, 2017

[Service Alert] Problems affecting FASER

Filed under: Elearning, FASER, [Service Alert], [Unresolved] — Samantha Thornton @ 8:01 am

Update 8:45am

FASER has been restored now, and we are continuing to monitor FASER throughout the day.

Apologies for the inconvenience caused.

Original 8am

faser.essex.ac.ukĀ is currently unavailable.

We are currently investigating the cause, and will update you as soon as service is restored.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 7, 2017

Square One building network problem

Filed under: Network, [Service Alert], [Unresolved] — Network Manager @ 9:44 am

There is currently no network in the Square One building (though the extension is unaffected).

This is due to the failure of a network component, which will be swapped out within the next hour or so.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 10, 2017

[Service Alert] Delays to some Listen Again recordings

Filed under: Audio Visual, Elearning, Listen Again, [Service Alert], [Unresolved] — Benjamin Steeples @ 10:25 am

Listen Again recordings in MP3 and MP4 formats are currently taking a longer-than-usual amount of time to process. This has been caused by a third-party application error, and we are working with the software provider to identify a fix.

Listen Again recordings can still be accessed via the ‘Play online’ link.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 19, 2017

[Unresolved] Moodle intermittent Network issues

Filed under: Elearning, Moodle, [Service Alert], [Unresolved] — Samantha Thornton @ 11:53 am

Update: 21/09/2017 08:00am

We are still investigating network issues with the Moodle servers. We apologise for the inconvenience and will update you once this has been resolved.

 

Original: 19/09/2017 11:30pm

Moodle services, including:

  • https://moodle.essex.ac.uk/
  • https://moodlex.essex.ac.uk/

Are experiencing intermittent performance issues. We are currently investigating the cause.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 27, 2017

Network issues following power problems.

Filed under: Network, PC Labs, [Resolved], [Service Alert], [Unresolved] — Network Manager @ 11:49 am

There are currently network issues in the following areas of the University:

Area around the Campus shop on floor 6

William Morris tower (staff)

5N.7.17

PC Lab M

4SW.3.3

Thease areas are without network because the power has tripped out to the network devices and we are awaiting Estates to restore power to these areas.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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