Students Staff

[Unresolved]

April 11, 2019

[Service Alert] [Unresolved] Issues with logging into PCs this morning

Filed under: Computers, [Service Alert], [Unresolved] — Samantha Thornton @ 9:53 am

Update 16/04 17:15

We have applied a fix for the recent Windows Update issue and we need you to restart your computer for it to take effect.

Please restart your computer at your earliest convenience. The restart will take longer than usual and in some cases significantly longer depending on how fast your computer is.

This restart is necessary for security reasons and to ensure your computer is ready for the new term.

We’ve had very few errors reported so far which indicates the fix is working.

If you still have problems after restarting you can contact the IT Helpdesk (it.helpdesk@essex.ac.uk, 2345).

We will update you on our progress. Thank you for your cooperation.

Update 12/04 11:15:

A quick update on our progress with the PC logging on issue. We are still working through all issues that have been logged with the Helpdesk. We have now fixed 90% of those reported, so if we haven’t got to you yet we will be getting to you as soon as we can.

Please remember:

  • If your computer asks you to restart to install important updates, please DO NOT restart your PC.
  • Do not turn off your PC when you leave for the weekend.

When you need to leave your PC, please leave the screen locked by holding the Windows key and pressing L.

If you have been affected:

  • Make sure you report the issue to the IT Helpdesk (helpdesk@essex.ac.uk, 2345).
  • We will be in touch to fix your computer as soon as we can.
  • There may be computers available and unaffected in open access labs, the Library and the Silberrad Student Centre if you need an alternative computer to work on.

Thank you for your patience.

 

Update 15:37:

Thank you everyone for being patient while we fix this ongoing issue. Of known affected machines, we have now fixed over 60 across our 3 campuses. If yours has not yet been fixed our engineers are working hard to get to you as quickly as possible.

Please remember, DO NOT turn off your PC tonight or over the weekend, even if prompted to do so. If you need to leave your PC, please leave the screen locked by holding the Windows key and pressing L.

If you have been affected:

  • Make sure you report the issue to the IT Helpdesk (it.helpdesk@essex.ac.uk, 2345)
  • We will be in touch to fix your computer as soon as we can
  • There may be computers available and unaffected in open access labs, the Library and the Silberrad Student Centre if you need an alternative computer to work on

We are monitoring the Microsoft support channels for the latest updates about this issue.

 

Update 13:15pm:

If your computer is running Windows 7, please do not restart your computer and ignore any prompts to do so.

 

Update 11:24am:

We are aware that this issue is also affecting computers in IT Labs. We are continuing to work on fixing these problems.

 

Original message 09:53am:

We have had reports of PCs getting stuck on one of the logging in screens when trying to log on this morning. This appears to be due to a Windows Update. We are investigating this currently and will post an update when we have further information.

If your PC is pending a Windows Update to be installed, we advise not to restart your PC for the time being.

We recommend to try using another PC if possible while we look into fixing these issues.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 19, 2019

Printing issues in the Library

Filed under: Library IT, Printing, [Unresolved] — Trevor Smith @ 12:43 pm

We are aware that some of our users are experiencing intermittent printing issues on the Multi Function Devices within the library.

The cause of these issues is currently being investigated.

We apologise for any inconvenience this may be causing and suggest that, until this issue is resolved, our users use the printers in other areas for any time critical printing.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 25, 2018

[Service alert] Possible issues logging on to FASER

Filed under: Elearning, FASER, [Service Alert], [Unresolved] — Samantha Thornton @ 9:56 am

There are currently suspected issues with connecting to faser.essex.ac.uk through our ADFS site (feds.essex.ac.uk) for some of our users.

We are currently investigating the cause, and believe this to be only affecting access from off campus.

If you find any issues with connecting to FASER, please contact the IT Helpdesk with as much information as you can, such as:

  • What browser you were using at the time of the failure
  • What error message appeared in the browser (a screenshot is would be helpful)
  • Were you on or off campus campus when the error occurred
  • Had you been connected to FASER on campus on the same day prior to attempting to connect off campus

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 27, 2017

Network issues following power problems.

Filed under: Network, PC Labs, [Resolved], [Service Alert], [Unresolved] — Network Manager @ 11:49 am

There are currently network issues in the following areas of the University:

Area around the Campus shop on floor 6

William Morris tower (staff)

5N.7.17

PC Lab M

4SW.3.3

Thease areas are without network because the power has tripped out to the network devices and we are awaiting Estates to restore power to these areas.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 18, 2016

[Service Alert] Problem with SIP telephones

Filed under: Telephone, [Resolved], [Service Alert], [Unresolved] — Andy Tyne @ 9:43 am

Thursday 20 October 2016:

Information Update, 13:35: The remedial works carried out yesterday has restored most SIP phones that were affected. If any are not restored, please report  to telephones@essex.ac.uk including the following information:

  • the ccsip number either written or on a label on the underside of the phone
  • the MAC address number – starts 0060 on a label behind the screen

Wednesday 19 October 2016:

Information Update, 15:45: Some phones are now restored, we expect most or all of the rest to be back on line tomorrow. Please report to telephones@essex.ac.uk any that do not restore or remain in a blank screen state.

Information Update, 14:00: Further data received by IT Services on other network systems leads us to believe that damage has not been caused to the phones and a replacement programme can be avoided.  This data is enabling us to identify the specific network equipment that needs remedial attention. A further announcement on this will be made at 16:00.

Information Update, 10:15: At least 18 phones reported and more are expected. It is likely that some phones will not be restored until the early part of week commencing 24 October 2016.

Information Update, 0940: There are at least 13 SIP phones that are reported to be malfunctioning. The plan is to replace each one as this is the quickest method of dealing with it, however, due to the various reported symptoms it requires we visit each location first and may take up to one hour to deal with each handset.

Tuesday 18 October 2016:

Information Update; 15:00: Some SIP phones have lost configuration as a result of this mornings major power outage. We need to systematically replace each one. Please let telephones@essex.ac.uk  know the extension number of any phone affected and we will be in touch.

Information Update, 11:30: Following the server reboot SIP phones may need to be rebooted. Instructions to do this can be found at the Telephone Services web pages, at the end of this document – http://www.essex.ac.uk/it/docs/telephones/sip-phone-features.pdf

Information Update, 10:55: The network connectivity issues that prevented SIP phones from working have been resolved and a reboot of the SIP phone system server is required. This will happen at 11:15.

Original Post, 09:45: Following widespread power disruption this morning at around 06:30 SIP telephones and other areas of the university network appear to be affected. Many phones are failing to reboot. IT Services are in contact with our maintenance providers and working on a resolution.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

Older Posts »