Students Staff

[Unresolved]

February 23, 2021

[Service Alert] Issue with wifi at The Forum, Southend Campus

Filed under: Wi-Fi, [Service Alert], [Unresolved] — Matt Softly @ 2:01 pm

We are aware of an issue with the wifi at The Forum, Southend Campus that is preventing staff and students from accessing eduroam throughout The Forum and our Learning Hub.
This issue has been reported to Southend Borough Council and we are monitoring, we will update when we have more detail or service is restored.
We would like to apologise for any inconvenience this may cause you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 22, 2021

[Service Alert] We’re making improvements to our phone service

Filed under: Telephone, [Scheduled], [Service Alert], [Unresolved] — Andy Tyne @ 4:10 pm

Monitoring

The planned work has been completed without incident. We will monitor the system performance for the rest of the day.

Planned work

As part of our ongoing improvements to our phone service, we’ve got some planned upgrades happening on 25 February 2021 from 07.00 am to 08.00 am.

Unfortunately, during this time, you won’t be able to:

  • use a SIP phone (including BRIA softphone), at any campus
  • access voicemail to leave or listen to a message

We apologise for any inconvenience this may cause.

An analogue phone at Southend or Colchester will still work for internal calls within the same campus only.

We’ll update you here as soon as the work is complete.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 27, 2020

[Service Alert] Network issues affecting Unit4 (Agresso) Web

Filed under: [Service Alert], [Unresolved] — Stuart Baker @ 11:07 am

We’re experiencing network issues when using Unit4 (Agresso) Web causing it to be slow or unresponsive

This impacts on RCP, online requisitions, online expenses, request to recruit and online reporting.

ITS are currently looking into this and we are sorry for any inconvenience this is causing.

If you have any questions about this, please email caquery@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 21, 2020

[Service Alert] [Unresolved] Issues with panopto.essex.ac.uk

Filed under: Elearning, [Service Alert], [Unresolved] — Samantha Thornton @ 12:56 pm

Monitoring, 27 October, 09:20am:

Our supplier will be implementing a fix today. There may be brief periods between 11:30am and 1:00pm where panopto.essex.ac.uk is unavailable.

Monitoring, 27 October, 11:35am:

We are still seeing occasional periods of instability with Panopto, which is limiting access to recordings.

Our supplier has offered a potential fix. We are working with them to agree on a suitable date for deployment.

Monitoring, 22 October, 5:23pm:

We are still seeing occasional periods of instability with Panopto, which is limiting access to recordings.

We are continuing to monitor the situation whilst we await a fix from our supplier.

Monitoring, 22 October, 10:05am:

Listen Again (listenagain.essex.ac.uk) is currently available.

We are continuing to monitor the situation and are working with our software provider to try and better understand the issue.

Ongoing, 4:29pm:

Panopto (panopto.essex.ac.uk) is currently available in a limited capacity and is considered at risk.

Listen Again (listenagain.essex.ac.uk) will remain unavailable until 9:00am Thursday 22 October.

Thank you for your patience while we deal with this.

Investigating, 12:25pm

Panopto (panopto.essex.ac.uk) is currently unavailable.

During this time, staff and students will be unable to watch recordings on Listen Again (listenagain.essex.ac.uk), and Panopto pre-recordings on Moodle (moodle.essex.ac.uk).

Timetabled events via Zoom are still being recorded and will transfer to Listen Again as soon as it’s available again.

We are investigating the cause and will restore the service as soon as possible.

Sorry for any disruption this may be causing you.

We’ll update you here as soon as information is available.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 23, 2019

Intermittent loss of network access

Filed under: Network, [Resolved], [Service Alert], [Unresolved] — Adam Proctor @ 10:30 am

Please be aware that there is currently a campus wide issue affecting network access, you may experience temporary losses in connectivity whilst this is occurring.

This is under urgent investigation.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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