Students Staff

[Scheduled]

October 14, 2020

[Scheduled] Planned telephone system upgrades are happening soon

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 7:24 pm

Resolved

The updates have been installed and tested without incident. If anyone is having trouble with please let the IT Helpdesk know.

Planned work

To keep our telephone system well maintained and running properly, we’ve got some planned upgrades happening on:

  • Wednesday 21 October between 6.00am and 8.00am

During this period the phone system will be completely offline for between 20 to 45 minutes depending on the type of phone you are using, when no inbound or outbound calls (including call redirection) will be possible at all campuses and for those using BRIA.

All systems, including voicemail and BCT, will be affected simultaneously and then gradually return to a functional state. 

We expect the work to go smoothly and will update you here as soon as the work is finished.

If you have any questions about this work please email:

telephones@essex.ac.uk ; using the subject line “Phone system upgrade 21/10/20“.

Thanks as always for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 1, 2020

[Service Alert] [Scheduled] LEAP maintenance 01.10.2020 – 02.10.2020

Filed under: Corporate systems, [Resolved], [Scheduled], [Service Alert] — Carly Ramsden @ 5:04 pm

Update 6th October 2020 10:45:

Work is continuing to update LEAP and there will be a brief loss of service at 11:00.  Additional work will continue throughout the day which may cause some disruption to the information and engagement displayed.  We apologise for any inconvenience caused.

Update 2nd October 2020 17:45:

Work has progressed with the LEAP updates however we are expecting some additional downtime on Monday 5th October.

During this time there may be some disruption to the information and engagement ratings displayed.  We apologise for any inconvenience caused.

1st October 2020:

We will be making some updates to LEAP on the evening of 1st October 2020 and throughout Friday 2nd October 2020 ready for the new academic year.

During this time there may be some disruption to the information and engagement ratings displayed. We apologise for any inconvenience this causes.

If you have any queries please contact studentprogress@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 21, 2020

[Service Alert] [Scheduled] We’re performing scheduled maintenance on LEAP – Tuesday 25th August 2020

Filed under: Corporate systems, [Resolved], [Scheduled], [Service Alert] — Carly Ramsden @ 11:45 am

Update: 25/08/2020 18:55

The scheduled maintenance to LEAP is still ongoing.  We expect LEAP to be available again tomorrow afternoon (Wednesday 26/08/2020 PM).  We apologise for the delay and any inconvenience caused.

Original alert: 21/08/2020 11:45

We will be performing scheduled maintenance on LEAP on Tuesday 25th August.

 

Unfortunately staff and students won’t be able to access LEAP throughout the day, we apologise for any inconvenience this may cause.

 

If you have any queries please email leapquery@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 24, 2020

[Service Alert] We’re performing scheduled maintenance on FASER

Filed under: FASER, [Scheduled], [Service Alert] — Benjamin Steeples @ 11:36 am

Planned work

FASER (https://www1.essex.ac.uk/e-learning/tools/faser2/ and https://faser.essex.ac.uk/) will be unavailable on Monday 13 July 2020 while we carry out essential maintenance work. We anticipate that the work will be complete by the end of the day.

If you have any questions about this work please email ltt@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 23, 2020

[Resolved] We are making improvements to Panopto and Listen Again

Filed under: Listen Again, [Resolved], [Scheduled], [Service Alert] — Benjamin Steeples @ 11:55 am

Planned work

Listen Again (https://listenagain.essex.ac.uk/) and Panopto (https://panopto.essex.ac.uk/) will be unavailable on Thursday 23 July and Friday 24 July so that we can upgrade to the latest version of Panopto. We anticipate the work will take two days to complete, but we’ll update you here as soon as it’s done.

The new version of Panopto brings several useful features, including:

  • Machine transcription of new recordings;
  • In-browser video recording;
  • Recycle bin to recover deleted recordings;
  • Improved analytics.

We are sorry that you will be unable to access the above services during this time. Any teaching events taking place in Zoom during this period will be imported into Listen Again and Panopto once they are back up and running.

If you have any questions about this work please email ltt@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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