Students Staff

[Scheduled]

March 5, 2021

[Service Alert] We’re making improvements to the Loughton Campus Internet Firewalls

Filed under: Network, [Resolved], [Scheduled], [Service Alert] — Jamie Davey @ 3:53 pm

Work Complete

The planned Internet firewall upgrade work has been completed successfully.

If you experience any issues please let the IT Helpdesk know.

 

Planned Work – Saturday 6 March 09:00 – 14:00

As part of our ongoing improvements to cyber security, we’ve got some planned upgrades of our Internet firewalls happening on Saturday the 6th of March from 09:00 to 14:00 on the Loughton E15 Campus.

Unfortunately you may experience brief interruptions on network and Internet access during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 1, 2021

[Service Alert] We’re performing scheduled maintenance on iTrent, People Manager and HR Organiser

Filed under: Corporate systems, [Scheduled], [Service Alert] — Katie Sellens @ 4:11 pm

Commercial Applications will be performing an essential system upgrade on Monday 8 March 2021. During this time the following services will be unavailable;

  • iTrent
  • HR Organiser
  • People Manager
  • Web Recruitment
  • External Examiner Nomination Portal

It is anticipated that the system will be unavailable from 9.30am until 4.30pm, notification will be made to users once it is available for use again.

We apologise that you will be unable to access these services on this date, if you have any queries please email caquery@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] We’re making improvements to our online forms hosted on forms.essex.ac.uk

Filed under: SharePoint, [Resolved], [Scheduled], [Service Alert] — Sharon Steeples @ 9:15 am

UPDATE 10:42am: This work is now complete.

The SharePoint Team will be deploying an upgrade to the Collagen Forms Service (hosted on forms.essex.ac.uk) this morning between 10:30am and 10:45am on Monday 1 March 2021.

We expect to make all required changes in 5 minutes or less. However, as a precautionary measure we are asking staff and students not to attempt to edit any of the below form types until after 10:45am, as any changes in that timeframe could be lost:

  • PG DRF
  • UG DRF
  • PG Dean Approval Form
  • Dissertation Extension Request
  • Research Away Request
  • Change of Mode of Study Request
  • Request for Withdrawal
  • CAS Extension Request
  • ECF Case File Workflow

We apologise for any inconvenience this may cause.

We’ll update you as soon as the work is complete.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 22, 2021

[Service Alert] We’re making improvements to our phone service

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 4:10 pm

Resolved

This is now resolved.

Monitoring

The planned work has been completed without incident. We will monitor the system performance for the rest of the day.

Planned work

As part of our ongoing improvements to our phone service, we’ve got some planned upgrades happening on 25 February 2021 from 07.00 am to 08.00 am.

Unfortunately, during this time, you won’t be able to:

  • use a SIP phone (including BRIA softphone), at any campus
  • access voicemail to leave or listen to a message

We apologise for any inconvenience this may cause.

An analogue phone at Southend or Colchester will still work for internal calls within the same campus only.

We’ll update you here as soon as the work is complete.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 4, 2021

[Scheduled] Emergency server restart affecting Voicemail

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 5:25 pm

Resolved

This is now resolved. If you’re still having trouble please let the IT Helpdesk know.

Update

Good news – the restart was a success and we’re now monitoring the situation.

Planned Emergency work

We’re doing some work on the Voicemail server following on from the problems caused by the recent power outage.

The work is happening on:

  • Monday 4 January (Today) between 6.00pm and 6.30pm

Unfortunately you won’t be able to access the Voicemail system during this time to make or retrieve a message. All pre-existing messages are unaffected.

We’ll update you here as soon as the work is finished. Thanks as always for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

Older Posts »