Students Staff

[Scheduled]

January 24, 2018

Off-campus network connectivity at risk 07/02/18.

Filed under: Network, [Scheduled], [Service Alert] — Network Manager @ 11:58 am

We have received notification that a third party service provider will be performing maintenance work on a link that provides network connectivity to our Southend campus between 10pm Tuesday 6th February and 7am on Wednesday 7th February. This should not affect services as traffic should re-route through the other connection.  However, the network connectivity to the Southend campus should be considered ‘at-risk’ during this time.

The University of Essex will moderate comments and there will be a delay before any posts appear.

Off-campus network connectivity at risk 13/02/18.

Filed under: Network, [Scheduled], [Service Alert] — Network Manager @ 11:54 am

We have received notification that a third party service provider will be upgrading firmware on a device that provides network connectivity to our Colchester campus between 7 and 9am on Tuesday 13th February. This should not affect services as traffic should re-route through the other connection.

The University of Essex will moderate comments and there will be a delay before any posts appear.

Off-Campus network connectivity at-risk 06/02/18.

Filed under: Network, [Scheduled], [Service Alert] — Network Manager @ 11:52 am

We have received notification that a third party service provider will be upgrading firmware on a device that provides network connectivity to our Colchester campus between 7 and 9am on Tuesday 6th February.  During the same time-frame, a device that provides network connectivity to our Southend campus will be upgraded too.  This should not affect services as traffic should re-route through the other connections.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 15, 2017

[Service Alert] Scheduled maintenance work affecting access to voicemail services – 1 March 2018

Filed under: Telephone, [Scheduled], [Service Alert] — Andy Tyne @ 5:14 pm

Information Update: 21 February 2018, 09:30:

The improvement work has now been rescheduled for 1 March 2018 between 06:00 and 08:00.

During  the work there will be no access to any voicemail services including:

  • taking messages
  • reviewing messages
  • recording greetings
  • changing account settings

Information Update: 23 January 2018, 10:30:

The improvement work started out on 16 January 2018 was aborted due to a problem with the software, that was discovered post installation. This problem had not been encountered before and is with the software designers. A resolution is expected after which we will attempt to complete the work again.

Information Update: 16 January 2018, 08:30

Voicemail services have been restored.

Information Update: 16 January 2018, 08:00

The work on the Voicemail system started as planned. Part of the process was to migrate a huge database of user details and voicemail messages from the old server to the new server. As this was a one time only event that had to precede the planned works there was no way of knowing how long this element would take. Due to this unforeseen circumstance it is likely the Voicemail system will be off line for a period during office hours.

We apologise for the disruption and inconvenience this will cause.

A temporary message alerting callers and requesting they try again later has been set up.

Information Update: 11 January 2018, 17:45

The supplier problems have been resolved. The improvement works on the Voicemail Service will take place on Tuesday 16th January between 06:00 to 08:00

During  the work there will be no access to any voicemail services including:

  • taking messages
  • reviewing messages
  • recording greetings
  • changing account settings

Information Update: 3 January 2018, 15:30

Due to supplier problems this work has had to be postponed. Information on a revised schedule will be posted in due course.

Original Alert:

IT Services will be carrying out improvement works on the Voicemail Service on Thursday 4th January between 06:00 to 08:00.

During  the work there will be no access to any voicemail services including:

  • taking messages
  • reviewing messages
  • recording greetings
  • changing account settings
The University of Essex will moderate comments and there will be a delay before any posts appear.

December 7, 2017

[Service Alert][Resolved] DHCP/DNS server restart – 8th December 2017 08:00hrs

Filed under: Computers, Corporate systems, Network, PC Labs, [Resolved], [Scheduled], [Service Alert] — Colin Phillips @ 4:04 pm

08:25hrs 8th December 2017 – The server has now been rebooted and is back in service.


One of our DNS servers needs to be restarted to clear an issue we have been experiencing with DHCP/DNS requests.  This work is scheduled to take place at 08:00hrs, Friday 8th December 2017.

Whilst the server is being restarted, users may experience longer than usual response times whilst connecting to network services and the internet.

It is anticipated the work will be complete by 08:15hrs.  Further announcements will be made after the work is complete.

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

Older Posts »