Students Staff

[Scheduled]

August 21, 2020

[Service Alert] [Scheduled] We’re performing scheduled maintenance on LEAP – Tuesday 25th August 2020

Filed under: Corporate systems, [Resolved], [Scheduled], [Service Alert] — Carly Ramsden @ 11:45 am

Update: 25/08/2020 18:55

The scheduled maintenance to LEAP is still ongoing.  We expect LEAP to be available again tomorrow afternoon (Wednesday 26/08/2020 PM).  We apologise for the delay and any inconvenience caused.

Original alert: 21/08/2020 11:45

We will be performing scheduled maintenance on LEAP on Tuesday 25th August.

 

Unfortunately staff and students won’t be able to access LEAP throughout the day, we apologise for any inconvenience this may cause.

 

If you have any queries please email leapquery@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 24, 2020

[Service Alert] We’re performing scheduled maintenance on FASER

Filed under: FASER, [Scheduled], [Service Alert] — Benjamin Steeples @ 11:36 am

Planned work

FASER (https://www1.essex.ac.uk/e-learning/tools/faser2/ and https://faser.essex.ac.uk/) will be unavailable on Monday 13 July 2020 while we carry out essential maintenance work. We anticipate that the work will be complete by the end of the day.

If you have any questions about this work please email ltt@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 23, 2020

[Resolved] We are making improvements to Panopto and Listen Again

Filed under: Listen Again, [Resolved], [Scheduled], [Service Alert] — Benjamin Steeples @ 11:55 am

Planned work

Listen Again (https://listenagain.essex.ac.uk/) and Panopto (https://panopto.essex.ac.uk/) will be unavailable on Thursday 23 July and Friday 24 July so that we can upgrade to the latest version of Panopto. We anticipate the work will take two days to complete, but we’ll update you here as soon as it’s done.

The new version of Panopto brings several useful features, including:

  • Machine transcription of new recordings;
  • In-browser video recording;
  • Recycle bin to recover deleted recordings;
  • Improved analytics.

We are sorry that you will be unable to access the above services during this time. Any teaching events taking place in Zoom during this period will be imported into Listen Again and Panopto once they are back up and running.

If you have any questions about this work please email ltt@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Resolved] Planned downtime for Panopto and Listen Again

Filed under: Listen Again, [Resolved], [Scheduled], [Service Alert] — Benjamin Steeples @ 11:55 am

Work complete, 8 July 09:45:

The planned works have now been completed successfully. We apologise for the overrun and any inconvenience caused.

If you notice any issues, please let the IT Helpdesk know.

Update, 11:30:

Listen Again and Panopto have now largely been returned to service. However, recordings from 2018/19 and earlier are currently unavailable. We will update this post when works are complete.

Planned work:

Listen Again (https://listenagain.essex.ac.uk/) and Panopto (https://panopto.essex.ac.uk/) will be unavailable on the morning of Tuesday 7 July so that we can prepare for a new version of Panopto. We anticipate the work will take the whole morning to complete, but we’ll update you here as soon as it’s done.

We are sorry that you will be unable to access the above services during this time. Any teaching events taking place in Zoom during this period will be imported into Listen Again and Panopto once they are back up and running.

If you have any questions about this work please email ltt@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 22, 2020

[Scheduled] Planned cybersecurity upgrades are happening soon

Filed under: Security, [Resolved], [Scheduled], [Service Alert] — Kit Lindsley @ 8:46 am

Work complete

This is now complete. If you’re still having trouble please let the IT Helpdesk know.

 

Update

Good news – the upgrade work was a success and we’re now monitoring the situation.

 

Planned work

As part of our ongoing programme of improvements to enhance cybersecurity, we’ve got some planned upgrades happening on:

  • Monday 22 June between 9.00am and 11.00am

Don’t worry, you’ll still have access to all our services during this time and you shouldn’t experience any issues.

We’ll update you here as soon as the work is finished. Thanks as always for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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