University of Essex


July 10, 2017

[Scheduled Service Alert] Main University file server (SERNT2) essential maintenance work

Filed under: File storage, [Resolved], [Scheduled], [Service Alert] — Dan Jolly @ 3:36 pm

11 July 08:45pm

SERNT2 has been returned to service.


10 July 

The University’s main file server (SERNT2) will be unavailable between 7:30am and 9.00am on Tuesday 11 July whilst IT Services staff perform essential maintenance work. This will affect file storage locations such as:

  • Shared departmental drives
  • Shared section drives
  • Anything else on SERNT2

This work is being carried out to resolve the intermittent problems that have been experienced with the server over the last week or so.

To help prevent data loss, staff should ensure that they save and close any open documents on this server before 7:30am tomorrow morning.

We apologise for any inconvenience this may cause but we feel this work is necessary to ensure the problem doesn’t escalate.

A further status message will be posted when the work is complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 4, 2017

Moodle 3.3 Upgrade

Filed under: Elearning, Moodle, [Scheduled], [Service Alert] — John Maydew @ 4:36 pm

Still ending up here?

If you’re still ending up here when you try to get to Moodle, MoodleX, or the Moodle Archive you’ll need to reset your browser cache.


2017-07-18 13:38: We are now verifying that the update to Moodle and MoodleX hasn’t had any adverse effects.

2017-07-18 16:33: Moodle has been made available again, however due to a misconfiguration you may be required to reset your browser cache to prevent being redirected back to this post.

2017-07-18 16:42: MoodleX is now available again.

2017-07-19 11:33: We are aware of an issue where users are being frequently timed out of their session and are currently looking into solutions

2017-07-19 13:18: We are confident that the frequent timeout issue has been resolved.

2017-07-19 15:04: Issues preventing users from logging in to MoodleX via Moodle should now be fixed.

What’s happening?

Moodle will be unavailable from 9:00am Tuesday 18th July while we upgrade to Moodle 3.3+ and perform maintenance on the servers. This upgrade will affect the following Moodle sites:

  • Moodle (
  • MoodleX (
  • Moodle Archive (

We expect that the upgrade will be completed before 5:00pm Wednesday 19th July. Because the upgrade will affect how these services run, they will be considered at risk until Sunday 23rd July when we can be certain that the upgrade has been successful.

What can I expect?

Moodle 3.3+ includes a tweaked interface with new icons, a new course overview for students, an improved video player and lots of other features, alongside the usual bug fixes and security patches.

We’re also making some major changes to how Moodle will work behind-the-scenes, which should enhance Moodle’s performance and improve our ability to respond to increased usage and demand of the service.


Follow this post for more information as the update progresses.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 14, 2016

[Service Alert] Planned maintenance of telephone system – replacing aging components – 19 December 2016

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 6:04 pm

IT Services will be moving a number of analogue telephone extensions from an aging part of the system to new components. This will be carried out in 4 phases each starting on the hour from 09:00, 19 December 2016. The anticipated period of disruption for each phase is up to 2 hrs, however we expect  it to be less than this.

Each batch will affect a range of locations at the same time. We have contacted all those users our records will allow us to, however we expect that some will have been missed due to information changes we are not aware of. If during the work, you believe you have been affected please email or contact the IT Services Helpdesk –, extn 2345 (from another phone naturally!).

We are doing this work as the aging parts of the system are no longer supported by our system maintainer and to rationalise the system.

We apologise for any unanticipated disconnections and for the inevitable disruption this may cause.

Confirmation of completion of each phase will follow.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 19, 2016

[Service Alert] Scheduled maintenance on this Saturday

Filed under: Elearning, Lynda, [Scheduled], [Service Alert] — sgswaine @ 10:42 am

Please be advised that have notified us of upcoming maintenance scheduled for:

EMEA: Saturday, October 22, 5:00 a.m. (BST) thru Saturday, October 22, 10:00 a.m. (BST).

NAMER: Friday, October 21, 9:00 p.m. (PDT) thru Saturday, October 22, 2:00 a.m. (PDT).

During this maintenance window, users will be unable to access Please be assured that will do their best to minimize any downtime associated with this maintenance. apologize for any inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 5, 2016

[Scheduled Service Alert] Moodle 3.1 Upgrade

Filed under: Elearning, Moodle, [Resolved], [Scheduled], [Service Alert] — John Maydew @ 9:28 am

Update 12/07 12:14pm: The Moodle and Mahara upgrades have now been completed. Please let the Learning Technology Team ( know if you run into any problems. Thank you for your patience.

Update 09:27am: Students who need access to more recent revision materials on Moodle can now use the 2015-16 Moodle Archives

Moodle and connected services will be unavailable from 9:00am Monday 11th July until no later than 12:30pm Wednesday 13th July while we upgrade to Moodle 3.1 and Mahara 16.04.1. This upgrade will affect the following:

  • Moodle (
  • MoodleX (
  • Mahara (

If you are a current student and need access to resources on Moodle during this outage please refer to the Moodle 2014-2015 archive. Get in touch with the IT Helpdesk ( or phone ext. 2345) if you have any trouble accessing the archive.

Upgrading to the latest version of software means that we can keep up-to-date with the latest features and security updates. Moodle 3.1 allows for categorization and searching of activities, users and resources through tags, supports competency-based learning, contains new question types and many other features. Version 16.04 of the Mahara E-Portfolio supports tagging and open badges as well as many other enhancements to help improve your e-portfolio.

This course goes into more details about the new features available in Moodle. It includes a section covering features for system administrators which you might want to skip unless you want a look under the hood.

The University of Essex will moderate comments and there will be a delay before any posts appear.


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