Students Staff

[Resolved]

May 28, 2019

Filed under: Library IT, Lynda, Moodle, Other, [Resolved], [Service Alert] — Trevor Smith @ 10:30 am

Between around 9:20 and 10:00 this morning there was an issue at the data center of one our service providers which led to some systems becoming temporarily unavailable. This would have included Moodle, Qualtrics, Talis, Lynda and some library services. This issue was fixed at around 10am.

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May 1, 2019

Problems affecting External Network Connectivity Colchester Campus 11:03am

Filed under: Network, [Resolved], [Service Alert] — Network Manager @ 12:22 pm

There was an issue today Wednesday 1st May at 11:03am which caused the Colchester campus to lose external network connectivity until 11:06am.  The actual service affecting period might have been a lot shorter as redundancies took affect.

Other campuses would likewise have been cut off from Colchester’s services.

This problem was caused by a router developing a memory fault which caused it to reboot.

The should be no further issues and we have put plans in place to replace the unit that has shown signs of a fault.

 

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April 24, 2019

Problems accessing Library services

Filed under: Library IT, Other, [Resolved] — Trevor Smith @ 5:23 pm

Update: The problems affecting logging into certain library systems have now been resolved.

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We have received reports that there are currently intermittent issues with logging on to some library services, the cause of which is currently being looked into.

Further updates will be posted when more information is available.

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April 23, 2019

[Service Alert] [Resolved] FASER not showing any modules

Filed under: FASER, [Resolved], [Service Alert] — Benjamin Steeples @ 5:13 pm

Note that there was a brief FASER outage between 16:50 and 17:10 on Tuesday 23 April 2019. This was caused by an expired system account.

Those who are still encountering issues are advised to clear their FASER cache, accessible via https://www1.essex.ac.uk/e-learning/tools/faser2/Student/Help/Settings

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[Resolved] LEAP currently unavailable

Filed under: Other, [Resolved], [Service Alert] — Dan Jolly @ 11:49 am

Update

We are delighted to confirm that the essential maintenance for LEAP has been successful completed, and LEAP is now accessible again. We would like to thank you for your patience.


Original alert

LEAP is currently unavailable while we carry out maintenance.

We expect access to be available again by the end of today. We would like to apologise for any inconvenience and thank you for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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