University of Essex

[Resolved]

July 10, 2017

[Scheduled Service Alert] Main University file server (SERNT2) essential maintenance work

Filed under: File storage, [Resolved], [Scheduled], [Service Alert] — Dan Jolly @ 3:36 pm

11 July 08:45pm

SERNT2 has been returned to service.


 

10 July 

The University’s main file server (SERNT2) will be unavailable between 7:30am and 9.00am on Tuesday 11 July whilst IT Services staff perform essential maintenance work. This will affect file storage locations such as:

  • Shared departmental drives
  • Shared section drives
  • Anything else on SERNT2

This work is being carried out to resolve the intermittent problems that have been experienced with the server over the last week or so.

To help prevent data loss, staff should ensure that they save and close any open documents on this server before 7:30am tomorrow morning.

We apologise for any inconvenience this may cause but we feel this work is necessary to ensure the problem doesn’t escalate.

A further status message will be posted when the work is complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 7, 2017

[Service Alert: Resolved] Problem with main University file share

Filed under: [Resolved], [Service Alert] — Dan Jolly @ 2:01 pm

You may have noticed a temporary loss of access to departmental and shared network drives from 1.00pm to 1.30pm today.

This was due to a problem with one of our main University file servers. The server has since been restarted and service has been restored.

We apologise for any inconvenience this caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 5, 2017

[Resolved] Issues with logging into ORB

Filed under: Elearning, [Resolved], [Service Alert] — Samantha Thornton @ 1:14 pm

5th July 14:23pm

ORB is now back up and running

5th July 13:14pm

It’s been reported that users are experiencing issues with logging into orb.essex.ac.uk

We are currently looking into a resolution for the issue, we will send an update once this has been resolved.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 1, 2017

[Service Alert] SharePoint Service restored

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 3:56 pm

Further to the alert earlier today, the SharePoint Service is now restored.

We would like to thank users for their patience, and to apologise for the extended outage duration.

It is likely that additional maintenance will be needed next week, but any anticipated disruption to users will be notified in advance.

SharePoint Team

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] All SharePoint Services currently offline

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 12:49 pm

This morning’s maintenance to upgrade the SharePoint SQL servers has not been successful. This has caused all SharePoint sites to go offline.

Staff in Computing Services are working with staff in CIS to restore the service as soon as possible. The duration to perform a rollback is currently uncertain.

Updates will be posted as they are known.

We apologise for an inconvenience caused by this outage.

The SharePoint Team

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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