Students Staff

[Resolved]

April 17, 2019

[Service Alert] [Resolved] Problems logging in to some services

Filed under: Elearning, Library IT, Moodle, [Resolved], [Service Alert] — Samantha Thornton @ 12:57 pm

Update 12:55:

The issues should now be resolved.

Original message:

We are currently investigating a problem with our third party authentication servers which is preventing people from logging in to various services, including Moodle and Reading Lists.

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[Service Alert] [Resolved] Problems logging in to some services

Filed under: [Resolved], [Service Alert] — admin @ 10:48 am

Update 11:00:

The issues should now be resolved.

Original message:

We are currently investigating a problem with our authentication servers (LDAP) which is preventing people from logging in to various services, including Moodle.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 16, 2019

[Service Alert] [Resolved] Issues when logging in to Moodle and other LDAP-enabled services

Filed under: Moodle, [Resolved], [Service Alert] — admin @ 4:26 pm

Update 17:00:

We have narrowed the problem to a failed update script which prevented people from logging in to LDAP enabled services, including Moodle. The affected server has been rebooted and people should be able to log in without issue.

Update 16:42:

We believe that the Moodle login issues are being caused by problems with our authentication servers. We are currently investigating the cause.

Original post:

We are currently investigating issues with Moodle which are preventing people from logging in (from approximately 3:00pm).

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March 8, 2019

[Service Alert][Resolved] iTrent/ People Manager/ HR Organiser Maintenance – Monday 11 March 2019

Filed under: Corporate systems, [Resolved], [Service Alert] — Katie Sellens @ 9:30 am

Business Systems Team will be performing an essential system upgrade on Monday 11 March 2019. During this time the following services will be unavailable:

  • iTrent
  • HR Organiser
  • People Manager
  • Web Recruitment
  • External Examiner Nomination Portal

It is anticipated that the system will be unavailable for most of the working day, notification will be made to users once this is complete.

We apologise for any inconvenience this will cause, if you have any queries please email bsthelp@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service alert] [Resolved] Issues with Annotate in FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 9:09 am

Update Friday 08 March 12:00noon

This issue reappeared on the morning of the 08 March and was ultimately tracked to an undiagnosed disk issue.

Update 14:24

FASER has returned to normal service.

We will continue to monitor FASER’s performance over the next week.

Thank you for your patience.

Update 12:10pm

We’ve found an error with Annotates disk which we are working on fixing.

Similarly, an unexpected issue has occurred with the speed of FASER’s website – We are working on restoring functionality and will update you once this has been resolved.

Original 9am

We are aware of students and staff who are having difficulties with the following:

  • Students uploading submissions to FASER assignments is showing errors that there are issues with converting your submission.
  • Staff are receiving errors when annotating work online

For students, please note this does not affect your submission, and your department will be able to access your uploaded file(s).

This is caused by the online annotation service used in faser.essex.ac.uk timing out.

We are looking into the problem currently, and hope to get this issue resolved as soon as possible.

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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