Students Staff

[Resolved]

February 17, 2020

[Resolved] Problem with printing across all campuses

Filed under: Printing, [Resolved], [Service Alert] — Kyle Cooke @ 9:13 am

Resolved, 4.45pm

Printing services are back to normal. If you’re still having trouble please let the IT Helpdesk know.

Monitoring, 4.03pm

Good news – the fix has been applied and you should now be able to print again. We are continuing to monitor the situation. Sorry for any disruption this may have caused and thanks again for your patience.

Update, 3.35pm

All printing will be temporarily unavailable from 3.40pm for around 10 minutes so we can apply a fix. Updates to follow.

Update, 2.23pm

Unfortunately due to more technical issues the number of working printers is now around 50%. Our teams are working to get this fixed as soon as possible. Thanks for your patience.

Update, 12.18pm

90% of printers are now working. If your nearest printer still isn’t working please email it.helpdesk@essex.ac.uk with the printer number on the front that starts ‘MCPS’ so we can investigate further.

In the meanttime please find your next nearest available printer.

Sorry again for the disruption to printing.

Investigating, 9.13am

We currently have a problem with printing not working across all campuses.

Sorry, we are stopping you from printing material.

The cause of the problem is being investigated. More information to follow.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 10, 2020

[Service Alert] [Resolved] Issues with Moodle

Filed under: Elearning, Moodle, [Resolved], [Service Alert] — Samantha Thornton @ 2:39 pm

Resolved, 15:40

Moodle has now returned to service and all staff and students should be able to log in again.

Thank you for your patience during this time.

If you’re still having trouble logging in please let the IT Helpdesk know.

Update, 15:16:

Moodle is currently not accepting logins.

We are urgently investigating the cause. We are sorry for the trouble caused and we will update you within the next 30 minutes.

Update, 14:47:

Moodle and other Moodle-related sites were returned to service at 14:15.

Moodle was unavailable between approximately 14:30 and 14:45. Sorry for the disruption caused during this period.

We are still investigating the cause, but believe it to be a problem with one of Moodle’s database servers.

Investigating, 14:39:

We are aware that some people are having problems logging in to the following Moodle sites:

  • moodle.essex.ac.uk
  • moodlex.essex.ac.uk
  • moodlearchive.essex.ac.uk

We’re looking into it urgently and we will update you in 30 minutes with the latest information.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert][Resolved] M: drive servers – Tuesday 11th February 2020

Filed under: Computers, File storage, [Resolved], [Service Alert] — Colin Phillips @ 11:43 am

UPDATE : 07:19  The work was successful and the M: Drive servers are back online.


 

We’re working on some improvements to the M: Drive file storage service tomorrow morning between 6.00am and 8.30am.

During this time some of you won’t be able to access your M: Drive. Everything will be back up and working by 8.30am if not before.

We’ll update this alert to let you know how we get on. Thanks as always for your patience.

If you are having any problems after 8.30am please do get in touch with us:

Self-service: https://www.essex.ac.uk/staff/it-services/it-helpdesk

Email: it.helpdesk@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 4, 2020

[Resolved] Problem accessing University webpages, Webmail and online services

Filed under: Network, University website, [Resolved], [Service Alert] — Dan Jolly @ 8:59 am

Update – problem resolved

And we’re back. Sorry you couldn’t access what you needed to this morning. As always, if you’re still having problems please do get in touch with the IT Helpdesk it.helpdesk@essex.ac.uk

Original alert

We’re experiencing a problem that’s stopping everyone accessing University webpages and online services, for example Webmail.

We’re really sorry about this and our teams are working hard to get this fixed as soon as possible. Next update in 15 minutes if not sooner.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 31, 2020

[Service Alert] Issue making and receiving external telephone calls

Filed under: Telephone, [Resolved], [Service Alert] — Network Manager @ 3:32 pm

Information Update – 7 February 2020:

The steps taken by IT Solutions and our phone system maintainer have resolved the problem.

Information Update – 31 January 2020,16:45:

It is believed the cause of this issue is related to other network problems reported today.

Since counter measures were taken (at approx 15:30) to deal with the network problem, no further call issues have been reported. However, the phone system maintainer will be conducting maintenance checks this evening.

We are confident the issue is now being managed, however Networks and Telecoms Team remain on alert as it may not be resolved.

Further updates will be given if the situation changes.

 

Original Alert:

There is currently a fault with the phone system causing issues when making and receiving external telephone calls.

When an external call is connected one party in the call may not be able to hear the other.

 

Internal phone calls are unaffected.

 

This has been logged with the external system maintainer.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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