Students Staff

[Resolved]

December 10, 2018

[Resolved] Problems with authentication service (feds.essex.ac.uk)

Filed under: Elearning, Network, Other, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

There are currently issues logging in to the following services:

  • faser.essex.ac.uk
  • box.essex.ac.uk
  • https://essex-university.zoom.us

Others might be affected.

FASER’s logon services has been redirected (from 8:10am), so staff and students will be able to logon successfully.

We are currently investigating the cause and will return service as soon as possible.

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 7, 2018

[Resolved] Problems launching software in the Computing Labs

Filed under: Computers, PC Labs, [Resolved], [Service Alert] — Trevor Smith @ 9:24 am

Update 15:30

This issue has now been resolved. If you are still having trouble launching software from shortcuts on the desktop please contact the IT Helpdesk (it.desk@essex.ac.uk) or use launch the software using the Essex Software Hub as described in the post below.

Original 07/12/2018 09:24

Staff and students using the computers in the Computing Labs and open access areas may find that many of the software application shortcuts do not open the software and will produce an error. We are currently looking into this issue and hope to have a fix soon.

In the meantime, if you need to access any of the software on the Lab computers you can do so by launching them directly from the Essex Software Hub – https://software.essex.ac.uk (simply find the icon of the application you wish to run and click the Launch button).

We will post an update as soon as this issue has been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 6, 2018

[Resolved] Mailshot and subscription-based mailing list issues

Filed under: Email, [Resolved], [Service Alert] — Trevor Smith @ 3:59 pm

Update 15:20

This issue has now been resolved. All messages sent via the mailshot system and messages sent to subscription list recipients are now being sent as expected and the backlog has been cleared.

Update 10:45

We believe this issue has now been resolved and any queued messages to subscription lists or via the mailshot system are automatically being sent out this morning. We will provide a further update when the backlog of messages has been cleared and the systems are fully back to normal operation.

Original 06/12/2018 15:39

We are currently experiencing some issues with both our mailshot and subscription list systems. This means that all messages sent to mailshot recipients and those sent to subscribers of any Essex subscription-based mailing lists (such as smallads) are not currently being delivered. We are looking into the cause of these problems and will post an update as soon as it has been fixed.

The University of Essex will moderate comments and there will be a delay before any posts appear.

The Essex Software Hub applications service is experiencing issues

Filed under: Computers, PC Labs, [Resolved] — Trevor Smith @ 1:00 pm

Update 14:00

This issue has now been resolved. If you are still experiencing issues with launching applications from the Essex Software Hub please contact the IT Helpdesk.

 

Original 06/12/2018 13:00

We are currently experiencing issues with software provision via the Essex Software Hub (AppsAnywhere) service. This will affect many computers on campus and will result in software applications not launching correctly and/or crashing. IT Services staff have been in contact with our support partners for this service and hope to have a resolution to this issue as soon as possible.

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 5, 2018

[Resolved] Issues affecting FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 2:55 pm

Update 15:17

FASER should be back to normal service now.

We will continue to monitor the service in case there are any further issues.

Original 05/12/2018 14:55

Users will experience slow connections to faser.essex.ac.uk at the moment.

We are currently investigating the cause, and hope to return to normal service as soon as possible.

Apologies for the inconvenience caused.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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