Students Staff

[Resolved]

February 13, 2018

[Service Alert] Calendar event problem with Microsoft Outlook app for iOS and Android

Filed under: Email, [Resolved] — Trevor Smith @ 4:43 pm

Resolved: Microsoft have fixed this issue in a recent release of the Outlook mobile app. Please make sure your devices are running the latest version of the app so you are unaffected by this problem.


This problem only affects people using the Microsoft Outlook app for iOS and Android.

If you receive an invite to a calendar event, selecting delete (trash icon) will remove the event from your calendar and everyone else’s, including the event organiser. This essentially cancels the event for everyone.

This appears to be an unconfirmed bug with the app. We’ve reported it to Microsoft and are waiting to hear back from them.

In the meantime, please do not select delete, instead select RSVP and then select Decline (see screenshots below). This removes the event from your calendar safely without affecting others.

owascreen1

owascreen2

owascreen3a

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service alert] Problems affecting Moodle services

Filed under: Elearning, Moodle, [Resolved], [Service Alert] — Samantha Thornton @ 9:04 am

Update – 09:20am:

Moodle, including the services listed below, has now been returned to service.

We have traced the fault to a missing configuration file caused by a software update.

Original post – 09:05am:

Our Moodle services, including:

  • https://moodle.essex.ac.uk/
  • https://moodlex.essex.ac.uk/
  • https://moodlearchive.essex.ac.uk/

Are currently unavailable.

We are investigating the cause and will resume services as soon as possible.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 7, 2018

[Scheduled Alert] eduroam and public wifi in The Forum at Southend Campus unavailable from 6pm on 7 February 2018

Filed under: Wi-Fi, [Resolved], [Service Alert] — Dan Jolly @ 9:27 am

Eduroam and public wifi in The Forum at Southend Campus will be unavailable from 6pm on 7 February 2018.

Service is expected to return by 8am on 8 February 2018 (or before this time).

Eduroam at all other Southend Campus locations will not be effected by this work, although only the Common Room at University Square is accessible during these hours (and in turn is only accessible to residents of University Square and their guests).

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 22, 2018

[Service Alert] Problems affecting Colchester telephone system

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 2:04 pm

Information Update: 23 January 2018, 09:30:

The problem was rectified yesterday evening.

Information Update: 16:30

The system maintainer has identified the cause of the problem and is taking steps to rectify it. This may take some time, however it is expected that normal operation should be resumed by tomorrow.

Original Alert: 14:00

A problem with the the Colchester campus telephone system is preventing some extensions making and receiving some internal calls and all external calls. The issue has been reported to our system maintainer.

It appears that all analogue extensions that are numbered 6580 or higher are affected by this.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 8, 2018

[Service alert] Password changing and applicant portal problems

Filed under: Other, Uncategorized, [Resolved], [Service Alert] — Trevor Smith @ 12:25 pm

Due to a service outage there may be intermittent problems with access to the applicant portal and the password changing systems today.

We are working hard to identify and resolve this and will post an update when the issue has been resolved.

 


 

A system failure occurred which caused some services to become temporarily unavailable. This has now been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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