Students Staff

[Resolved]

June 21, 2018

[Resolved] – Authentication failures on Linux servers

Filed under: Computers, Email, File storage, PC Labs, Uncategorized, [Resolved], [Service Alert] — Colin Phillips @ 1:38 pm

There was an issue today between 12:00 and 12:45 with authenticating on all IT Services Linux servers.  This will have disrupted services including M: drive access, delayed processing of email, OpenVPN access, and the UNIX compute servers.

We believe the issue has now been resolved.

If you are still having issues, please contact the IT Services Helpdesk (email : it.helpdesk@essex.ac.uk or phone: 2345).

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 14, 2018

Moodle security update

Filed under: Elearning, Moodle, [Resolved], [Service Alert] — John Maydew @ 11:45 am

Moodle will be temporarily unavailable from 12:00 midday today (June 14th) while we apply a patch for a critical security vulnerability.

The following services will be affected:

  • Moodle (https://moodle.essex.ac.uk)
  • MoodleX (https://moodlex.essex.ac.uk)

The update will take less than a minute to complete, and normal service will resume afterwards.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 13, 2018

Network problems affecting DHCP Wednesday 13th June

Filed under: Network, [Resolved], [Service Alert] — Network Manager @ 12:02 pm

There was a network problem this morning Wednesday 13th June that affected the use of DHCP around the Colchester campus.  This is the process that allows a device to get an IP Address on our network.

The issue was caused by an interaction with some newly install AV equipment which was resolved at 11.15am.

If you are still experiencing an issue please restart your device before contacting the IT Services – Helpdesk on 01206872345

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 12, 2018

[Service Alert] Spam/phishing email “Unusual Login Attempt” – do not action

Filed under: Email, [Resolved], [Service Alert] — Dan Jolly @ 12:18 pm

Update 3pm

Mission complete. Here’s what happened earlier…

At 12noon, staff and students began receiving a large amount of spam email. The spam email was a phishing scam which came from a genuine Essex IT account that had been compromised.

The compromised account was quickly blocked at 12:02 so it couldn’t send any more emails. Our email support team then conducted a search and destroy mission to delete all of the scam emails from everyone’s inboxes. By 12:20pm, our team had deleted around 99.9% of the scam emails.

Our reports show this particular scam email was sent 41,727 times to 22,740 users – some users receiving it more than once.

  • If you spotted it was a scam and deleted the email, *thumbs up*.
  • If you only clicked the link, don’t worry – your account is safe.
  • If you clicked the link and filled out the form, you must change your password as soon as possible at https://www.essex.ac.uk/password

Phishing scams are real and everyone is a target – so please remain vigilant.

To help keep our network and users safe, please forward any suspicious emails to phishing@essex.ac.uk

Update 1pm

If you did click the link and fill out the form:

First alert

We are aware of a phishing/spam email being sent to Essex users with the subject “Unusual Login Attempt”.

This is a phishing email. DO NOT ACTION. Please delete it.

The account the email is being sent from has been blocked and our email support team are now searching all user mailboxes to remove the email.

More information to follow.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 11, 2018

[Service Alert] Problems with SIP phones

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 10:12 am

Information Update, 10:55: The cause of the problem has been identified and a solution implemented. All affected phones should reboot automatically and return to operation.

If a SIP phone is still affected after 11:30 today (11 June 2018) please inform telephones@essex.ac.uk, stating:

  • the extension number
  • the ccsip number (written underneath)
  • the phone’s MAC address on the label behind the screen.
  • the location of the phone

A technician will make arrangements to attend to the phone.

Information Update, 10:50: The problem is affecting all extensions that use the hotdesk  / log in feature.

Please do not reboot or disconnect a phone as a precaution.

Original message, 10:15: A number of reports  have been made this morning of SIP phones not working properly following a reboot or power outage (causing a reboot).

The system maintainer has been contacted and IT Services are looking for a solution.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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