Students Staff

[Service Alert]

January 29, 2019

[Service Alert] Silent and dropped phone calls, SIP phone config problems 29/1/19

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 1:00 pm

Information Update 30 January 2019; 12:30:

The cause of the problem has been resolved. Any SIP phone still experiencing issues can be rebooted. Please refer to these instructions.

Information Update; 20:00:

Engineers have restarted a critical service on the system which should have resolved most if not all reported problems.

If there are continuing issues to do with speed dial settings, missed call data, directory changes, screen display updates please email telephones@essex.ac.uk.

IT Services will continue to monitor the situation.

Original Alert:

We have been receiving reports of SIP phone users experiencing a range of issues from dropped calls or silence when collecting a call to loss of configuration settings.

This has been reported to the system maintainer.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 28, 2019

[Service Alert] Scheduled maintenance will temporarily prevent changes being made to the telephone system – 31 January 2019; 09:00 – 17:00

Filed under: Telephone, [Scheduled], [Service Alert] — Andy Tyne @ 1:30 pm

Original Alert:

We will be migrating the system administration tool to a new server, that will ensure our software support.

During this work we will only be able to make basic changes to extension number functionality e.g. dialing external numbers, swapping analogue extension number locations.

Complex tasks e.g. creating and emending groups, will be picked up the following day.

Please continue to make urgent requests to telephones@essex.ac.uk and we will respond as accurately as we can.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 24, 2019

[Service Alert] [Resolved] Potential issues with logging onto FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 12:49 pm

Update 28/01/2019 09:15

FASER has now returned to full normal service.

Update 25/01/2019 08:35

FASER has returned to normal service. We will continue to monitor the service throughout the day.

The root cause was a process that sends feedback notifications had silently stopped. This process had been restarted yesterday lunchtime, causing FASER to clear its email backlog of ~70,000, directing users within the University to log into FASER at the same time. The high volume of users subsequently made FASER exceptionally slow.

The email backlog has since been cleared, however there may be peak times where FASER runs slowly throughout the day when users of the University log on in response to the feedback emails.

Original 24/01/2019 12:49

We are aware of the delay with users who are logging onto faser.essex.ac.uk

A large number of feedback emails were sent, which has resulted in a much higher volume of users.

We are monitoring FASER, and it should return to normal service shortly.

Apologies for any inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 15, 2019

[Service Alert] Resolved: Problems with HR Organiser and People Manager

Filed under: Corporate systems, [Resolved], [Service Alert] — Dan Jolly @ 10:05 am

We experienced a number of issues this morning with People Manager and HR Organiser. These have now been resolved but if you do experience further problems please contact the Business Systems Team bsthelp@essex.ac.uk.

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 14, 2019

Issues affecting submissions to FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — John Maydew @ 9:35 am

We are currently aware of issues preventing students from submitting work to FASER. Affected students will see the message “You are not currently registered as a student” when logging in.

We advise that you try to submit to FASER as normal, and e-mail your work to your lecturer if this fails. Keep an eye on your e-mails as your department may get in touch with alternative arrangements.

 

Update 10:10am: We believe the issue has now been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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