Resolved, 12:30 pm
Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.
Investigating, 11:00 am
Anyone using an older style analogue telephone is affected by this outage. This includes:
Security 2222
Lift lines
Credit card readers and alarms connected to the phone system.
An engineer has been called to site to investigate and we will post another update as soon as we know more.
Sorry for any inconvenience this may be causing you
Investigating 5:00pm
Field engineers from our service provider are currently on their way to our Southend campus.
Investigating 2:25pm
We have a high priority fault logged with our service provider and we are closely supporting their investigation.
Investigating 1:45pm
We’re experiencing a service outage with the university network in the University Square building at our Southend campus. Please note that student accommodation internet in the University Square is not impacted.
Our team is working urgently to restore the service.
Sorry for any disruption this may be causing you.
The next update will be in 15 minutes.
Earlier today we experienced an issue with the iTrent service which meant that you would have been unable to log in to iTrent, People Manager, HR Organiser or Web Recruitment between 12.30pm and 12.50pm.
We would like to apologise for any inconvenience this may have caused you at the time.
This issue has since been resolved.
If notice any problems please let the Commercial Applications Helpdesk know by emailing caquery@essex.ac.uk.
Work Complete, 12.00pm
The planned upgrade has been completed successfully.
If you notice any issues please let the IT Helpdesk know.
Monitoring, 8.25am
The work has finished and we continue to monitor the situation.
Thank you for your patience.
Planned work
As part of our ongoing improvements to Zoom, we’ve got some planned upgrades happening on 16 September 2020 from 7.00am to 8.30am.
Unfortunately you may not be able to sign in to Zoom during this time and we apologise for any inconvenience this may cause.
We’ll update you here as soon as the work is complete.
We are currently experiencing connection issues affecting everyone working from home using the University OpenVPN service.
We are currently looking into this issue and will update this post as soon as we have further information.
Investigating, 11:10
The ITS team are actively investigating this issue and will update this post with information as soon as possible
Monitoring, 12:50
We have identified the cause of the fault and implemented a fix. This is being monitored by our team and will work towards resolving the alert.
Resolved, 13:05
The VPN service is now confirmed as working, thanks for your patience while we fixed this issue.
Please report any further issues to it.helpdesk@essex.ac.uk
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