Students Staff

[Service Alert]

March 5, 2021

[Service Alert] We’re making improvements to the Loughton Campus Internet Firewalls

Filed under: Network, [Resolved], [Scheduled], [Service Alert] — Jamie Davey @ 3:53 pm

Work Complete

The planned Internet firewall upgrade work has been completed successfully.

If you experience any issues please let the IT Helpdesk know.

 

Planned Work – Saturday 6 March 09:00 – 14:00

As part of our ongoing improvements to cyber security, we’ve got some planned upgrades of our Internet firewalls happening on Saturday the 6th of March from 09:00 to 14:00 on the Loughton E15 Campus.

Unfortunately you may experience brief interruptions on network and Internet access during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 4, 2021

[Alert] Many services are experiencing issues

Filed under: Network, [Service Alert], [Unresolved] — Andy Tyne @ 2:04 pm

Update, 5 March 2012 4.45pm

We continue to monitor the situation and ITS engineers have been working today with the suppliers to find a permanent solution.

For the time being the temporary arrangement remains in place with further work planned for next week.

We will provide updates as this progresses and when it is completed.

Thanks for your patience with this ongoing issue.

Update 5.05pm

The disruption earlier today was caused by a problem with a part of the network equipment and a temporary arrangement is in place to prevent further issues. Our engineers are working with the suppliers engineers to find a permanent solution.

ITS will be monitoring and providing further updates.

Update, 3.10pm

The work to fix the problem is ongoing and there may be further disruption to services.

Update, 2.12pm

We have identified the cause and rectified the problem. Services are resuming gradually.

We will continue to monitor the situation .

Investigating, 2.00 pm

We are aware of a network issue that is affecting many system and investigating the root cause.

Many of our services are experiencing issues, including Sharepoint, telephones, RDP, and web page access. Our engineers are investigating urgently.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 3, 2021

[Service Alert] We’re investigating an issue with accessing email.essex.ac.uk

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 6:08 pm

Resolved, 7.30pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Investigating, 6.05pm

We’re currently investigating reports of a potential issue with accessing the https://email.essex.ac.uk web link.

You can mitigate this issue by visiting this link: http://outlook.com/owa/essex.ac.uk/

We’ll post another update as soon as we learn more.

Sorry for any inconvenience this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 2, 2021

[Service Alert] Multiple services with temporary issues at the Colchester Campus

Filed under: [Service Alert] — Alex ONeill @ 10:24 am

A number of services were affected by a short network outage this morning at 10.15am. Connectivity came back within 5 minutes, but we will be monitoring the network this morning.

Services that may have been affected:

  • VPN
  • Remote desktop
  • Zoom calls from the Colchester Campus

If you notice any issues, please leave for a few minutes and then try again before contacting the IT Helpdesk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 1, 2021

[Service Alert] We’re performing scheduled maintenance on iTrent, People Manager and HR Organiser

Filed under: Corporate systems, [Scheduled], [Service Alert] — Katie Sellens @ 4:11 pm

Commercial Applications will be performing an essential system upgrade on Monday 8 March 2021. During this time the following services will be unavailable;

  • iTrent
  • HR Organiser
  • People Manager
  • Web Recruitment
  • External Examiner Nomination Portal

It is anticipated that the system will be unavailable from 9.30am until 4.30pm, notification will be made to users once it is available for use again.

We apologise that you will be unable to access these services on this date, if you have any queries please email caquery@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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