University of Essex

[Service Alert]

July 10, 2017

[Scheduled Service Alert] Main University file server (SERNT2) essential maintenance work

Filed under: File storage, [Resolved], [Scheduled], [Service Alert] — Dan Jolly @ 3:36 pm

11 July 08:45pm

SERNT2 has been returned to service.


 

10 July 

The University’s main file server (SERNT2) will be unavailable between 7:30am and 9.00am on Tuesday 11 July whilst IT Services staff perform essential maintenance work. This will affect file storage locations such as:

  • Shared departmental drives
  • Shared section drives
  • Anything else on SERNT2

This work is being carried out to resolve the intermittent problems that have been experienced with the server over the last week or so.

To help prevent data loss, staff should ensure that they save and close any open documents on this server before 7:30am tomorrow morning.

We apologise for any inconvenience this may cause but we feel this work is necessary to ensure the problem doesn’t escalate.

A further status message will be posted when the work is complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 7, 2017

[Service Alert: Resolved] Problem with main University file share

Filed under: [Resolved], [Service Alert] — Dan Jolly @ 2:01 pm

You may have noticed a temporary loss of access to departmental and shared network drives from 1.00pm to 1.30pm today.

This was due to a problem with one of our main University file servers. The server has since been restarted and service has been restored.

We apologise for any inconvenience this caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 5, 2017

[Resolved] Issues with logging into ORB

Filed under: Elearning, [Resolved], [Service Alert] — Samantha Thornton @ 1:14 pm

5th July 14:23pm

ORB is now back up and running

5th July 13:14pm

It’s been reported that users are experiencing issues with logging into orb.essex.ac.uk

We are currently looking into a resolution for the issue, we will send an update once this has been resolved.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 4, 2017

Moodle 3.3 Upgrade

Filed under: Elearning, Moodle, [Scheduled], [Service Alert] — John Maydew @ 4:36 pm

Still ending up here?

If you’re still ending up here when you try to get to Moodle, MoodleX, or the Moodle Archive you’ll need to reset your browser cache.

Updates

2017-07-18 13:38: We are now verifying that the update to Moodle and MoodleX hasn’t had any adverse effects.

2017-07-18 16:33: Moodle has been made available again, however due to a misconfiguration you may be required to reset your browser cache to prevent being redirected back to this post.

2017-07-18 16:42: MoodleX is now available again.

2017-07-19 11:33: We are aware of an issue where users are being frequently timed out of their session and are currently looking into solutions

2017-07-19 13:18: We are confident that the frequent timeout issue has been resolved.

2017-07-19 15:04: Issues preventing users from logging in to MoodleX via Moodle should now be fixed.

What’s happening?

Moodle will be unavailable from 9:00am Tuesday 18th July while we upgrade to Moodle 3.3+ and perform maintenance on the servers. This upgrade will affect the following Moodle sites:

  • Moodle (https://moodle.essex.ac.uk)
  • MoodleX (https://moodlex.essex.ac.uk)
  • Moodle Archive (https://moodlearchive.essex.ac.uk)

We expect that the upgrade will be completed before 5:00pm Wednesday 19th July. Because the upgrade will affect how these services run, they will be considered at risk until Sunday 23rd July when we can be certain that the upgrade has been successful.

What can I expect?

Moodle 3.3+ includes a tweaked interface with new icons, a new course overview for students, an improved video player and lots of other features, alongside the usual bug fixes and security patches.

We’re also making some major changes to how Moodle will work behind-the-scenes, which should enhance Moodle’s performance and improve our ability to respond to increased usage and demand of the service.

 

Follow this post for more information as the update progresses.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 1, 2017

[Service Alert] SharePoint Service restored

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 3:56 pm

Further to the alert earlier today, the SharePoint Service is now restored.

We would like to thank users for their patience, and to apologise for the extended outage duration.

It is likely that additional maintenance will be needed next week, but any anticipated disruption to users will be notified in advance.

SharePoint Team

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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