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[Service Alert]

June 21, 2019

Moodle Upgrade

Filed under: Elearning, Moodle, [Scheduled], [Service Alert] — John Maydew @ 12:09 pm

Moodle will be unavailable from 9am July 15th until no later than 5pm July 15th while we upgrade to the latest version and perform essential system maintenance.

Along with performance improvements, bugfixes, and security patches the latest version of Moodle also introduces an improved user dashboard, group messaging, improved control over forums and accessibility improvements. The Moodle website has release notes for v3.6 and v3.7.

With this latest upgrade we will also be trialling the new updated Essex theme for Moodle, which reduces clutter on the page, makes functions for teachers more prominent to find and makes courses on the homepage easier to find. You can see a preview of the new theme on Moodle.

While the upgrade is ongoing, students who are studying for exams will be able to access their study resources by going to the Moodle Archive. We aim to add the 2018/19 archive the week before Moodle’s outage.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 28, 2019

Filed under: Library IT, Lynda, Moodle, Other, [Resolved], [Service Alert] — Trevor Smith @ 10:30 am

Between around 9:20 and 10:00 this morning there was an issue at the data center of one our service providers which led to some systems becoming temporarily unavailable. This would have included Moodle, Qualtrics, Talis, Lynda and some library services. This issue was fixed at around 10am.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 1, 2019

Problems affecting External Network Connectivity Colchester Campus 11:03am

Filed under: Network, [Resolved], [Service Alert] — Network Manager @ 12:22 pm

There was an issue today Wednesday 1st May at 11:03am which caused the Colchester campus to lose external network connectivity until 11:06am.  The actual service affecting period might have been a lot shorter as redundancies took affect.

Other campuses would likewise have been cut off from Colchester’s services.

This problem was caused by a router developing a memory fault which caused it to reboot.

The should be no further issues and we have put plans in place to replace the unit that has shown signs of a fault.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 24, 2019

Problems accessing Library services

Filed under: Library IT, Other, [Resolved] — Trevor Smith @ 5:23 pm

Update: The problems affecting logging into certain library systems have now been resolved.

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We have received reports that there are currently intermittent issues with logging on to some library services, the cause of which is currently being looked into.

Further updates will be posted when more information is available.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 23, 2019

[Service Alert] [Resolved] FASER not showing any modules

Filed under: FASER, [Resolved], [Service Alert] — Benjamin Steeples @ 5:13 pm

Note that there was a brief FASER outage between 16:50 and 17:10 on Tuesday 23 April 2019. This was caused by an expired system account.

Those who are still encountering issues are advised to clear their FASER cache, accessible via https://www1.essex.ac.uk/e-learning/tools/faser2/Student/Help/Settings

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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