Students Staff

[Service Alert]

September 21, 2017

[Service Alert] Problem with some mailboxes connecting to the Exchange service

Filed under: Email, [Service Alert], [Unresolved] — Trevor Smith @ 9:52 am

User Impact:
Users may be unable to connect to the Exchange Online service.

Current status:
Microsoft have confirmed that impact has been remediated and are continuing to monitor service health to ensure connectivity remains unaffected. They have applied a long-term fix and we’re waiting for confirmation that this fix will prevent this issue from happening again.

Scope of impact:
Impact is specific to a subset of users who are served through the affected infrastructure.
Root cause:
A subset of network infrastructure became degraded, causing impact to service availability.

Workaround:
If Outlook has become unusable, please use Outlook Web Access, which is available at https://email.essex.ac.uk and appears to continue to function without issue.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 20, 2017

[Service Alert] Problem with iOS 11 mail app – can’t send or reply from Outlook/Office 365

Filed under: Email, [Service Alert], [Unresolved] — Dan Jolly @ 12:13 pm

In the native Mail app (Mail.app) on your iPhone or iPad, you can’t send or reply from your Outlook.com, Office 365, or Exchange Server 2016 email account after you upgrade to iOS 11. Note These issues don’t occur in iOS 10.

This issue occurs because the Mail app on iOS 11 is not compatible with Outlook.com, Office 365, or Exchange Server 2016 running on Windows Server 2016.

To work around this issue, download the free Outlook for iOS client from the App Store. The Outlook for iOS client fully supports various email services, including Outlook.com, Office 365, and Exchange Server 2016.

For more information see: https://support.microsoft.com/en-gb/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 19, 2017

[Service Alert] Microsoft Outlook Access Issues [Resolved]

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 1:32 pm

Update 16:20:

Microsoft have investigated the issue and re-routed the traffic to healthy servers; service has now been restored.

Please report any further issues to it.helpdesk@essex.ac.uk


 

Some users are experiencing issues accessing emails via Outlook today, Microsoft are currently investigating the cause. If Outlook has become unusable, please use Outlook Web Access, which is available at https://email.essex.ac.uk

This post will be updated, please check back for more information.

We apologise for any inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Unresolved] Moodle intermittent Network issues

Filed under: Elearning, Moodle, [Service Alert], [Unresolved] — Samantha Thornton @ 11:53 am

Update: 21/09/2017 08:00am

We are still investigating network issues with the Moodle servers. We apologise for the inconvenience and will update you once this has been resolved.

 

Original: 19/09/2017 11:30pm

Moodle services, including:

  • https://moodle.essex.ac.uk/
  • https://moodlex.essex.ac.uk/

Are experiencing intermittent performance issues. We are currently investigating the cause.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 18, 2017

Update – Complete – Advanced notice of unavailability of M: drive server – Southend campus

Filed under: Computers, File storage, [Resolved], [Scheduled], [Service Alert] — Colin Phillips @ 4:17 pm

The scheduled work is now complete and isslx107 is once again serving M: drives to users. – 19th September, 0743


The M: drive server (isslx107.essex.ac.uk) will be unavailable between 07:20 and 08:00 on Tuesday 19th September due to server maintenance.  Users’ will not be able to access their documents on their M: drives during this time.

This mostly affects staff and students at the Southend campus.
An announcement will be posted once the work is complete.

Apologies for any inconvenience caused.
IT Services

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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