Students Staff

[Service Alert]

April 23, 2018

[Service Alert] [Resolved] Website Disruption

Filed under: University website, [Resolved], [Service Alert] — Kyle Cooke @ 11:16 am

We unfortunately experienced some disruption with our main www.essex.ac.uk site between 6:30 – 9:30am, engineers urgently responded and resolved the issue. Apologies for the disruption to service.

No other services were affected during this outage.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 16, 2018

[RESOLVED]Emergency server maintenance

Filed under: Corporate systems, File storage, SharePoint, [Resolved], [Scheduled], [Service Alert] — Trevor Smith @ 3:09 pm

The issue with sernt72 has now been resolved and the server is back online.


 

One of our core servers will be undergoing emergency maintenance from 6am tomorrow, Tuesday 17th April.

This could have an impact on lots of our services and applications, including the systems, listed below, which may be inaccessible whilst we carry out these works.

Please do not contact the IT Services helpdesk during this time, as we will be focusing on the emergency server maintenance.

If services are not fully operational by 9am, we will let you know with a further update on the IT Services  Blog.

Please note that email and internet access should be unaffected.

Affected systems:

  • Accommodation and events management (Kinetics)
  • Attendance and engagement monitoring
  • Car parking
  • Essex website (includes intranet and Enrol)
  • Graduation ticket booking
  • Lecture capture (Listen Again)
  • Mobile apps (Pocket Essex) Campus M
  • Online assessments (Questionmark Perception)
  • Online coursework submission (FASER)
  • Online payments
  • Online Resource Bank (formerly Course Materials Repository)
  • Post Room software
  • Graduate training in Proficio
  • Results Processing System (linked to ESIS) – Student facing
  • Sharepoint (including ESF and EAF)
  • SMS messaging
  • Student document ordering
  • Staff and Student Printing (Papercut)
  • Student records and information database (ESIS)
  • Timetabling – Teaching (CMIS)
  • Timetabling – Exams (CMIS)
  • Virtual learning environment (Moodle)
  • Account and Group Management (User Database/CID)
  • Library Management System (Essex Libraries)
  • SQL Server Reporting Services
  • Identity management
  • External staff interface
  • Cross System Interfaces
  • Uniface
  • Cohort (Occ Health)
  • We are smile (mentoring)
  • Building access control (something we need to come back to)
  • Customer and relationship management (Dynamics)
  • HR management (Midland iTrent inc BO)
  • Library Management System (Sierra)
  • Planet (Estates Management)
  • Research management software (RMAS via Agresso)
  • Sports Centre Management
  • Surveys (Qualtrics and EVASYS)
  • Careerhub

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 3, 2018

Mahara Upgrade

Filed under: Elearning, [Resolved], [Scheduled], [Service Alert] — John Maydew @ 2:14 pm

The Mahara e-portfolio system will be unavailable on Tuesday, April 10th between 7am and 9am while we upgrade to version 18.04. The following service(s) will be affected:

This upgrade will provide a number of performance and reliability benefits, as well as new features introduced in versions 18.0417.10 and 17.04 (links to release notes will open in a new window).

Updates

  • 08:20am - The upgrade has been completed successfully
The University of Essex will moderate comments and there will be a delay before any posts appear.

March 20, 2018

[Service Alert] [Resolved] Network Outage

Filed under: Network, [Resolved], [Service Alert] — Samantha Thornton @ 9:12 am

We unfortunately experienced some disruption on our academic internet connection this morning which would have affected our Colchester, Southend and Loughton campuses. Jisc (our ISP) engineers are investigating urgently and appear to have resolved the issue. Apologies for the disruption to service.

A link to Jisc’s service status page is available here

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 15, 2018

[Service Alert] [Resolved] Issues with panopto.essex.ac.uk

Filed under: Elearning, Listen Again, [Resolved], [Service Alert] — Samantha Thornton @ 8:36 am

Update 08:50am

Panopto is now available again.

Thank you for your patience.

Original 8am

There are currently issues with accessing Panopto.

We are investigating the cause, and will resolve service as soon as possible.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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