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[Service Alert]

November 20, 2019

[Resolved] Problems signing into some web services – Box and Zoom

Filed under: Audio Visual, File storage, [Resolved], [Service Alert] — Trevor Smith @ 9:15 am

Update: 10:55

All services are now back up and running. If you are still having issues with Box or Zoom please contact the ITS Helpdesk (desk@essex.ac.uk) for further assistance.

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A number of users are currently experiencing a problem with logging into some UoE systems, including the Box web app and Zoom. We are looking into the cause of this, and will update once the issue is resolved.

 

Box Drive is unaffected and can therefore be used in the meantime (https://community.box.com/t5/Getting-Started-with-Box-Drive/Using-Box-Drive-Basics/ta-p/53641)

 

Kind regards,

Ben

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November 11, 2019

[Resolved] Issues affecting multiple sites

Filed under: Corporate systems, Elearning, [Resolved], [Service Alert] — Samantha Thornton @ 8:35 am

We experienced an incident with our database servers between midnight and 08:30am which affected multiple services including FASER, MyEssex and the applicant website, etc. Users would’ve seen an error or a blank screen when trying to access any of the affected systems.

This issue has since been resolved and the services are now available again. Anyone still experiencing issues are encouraged to contact the it helpdesk

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 4, 2019

[Service Alert] [Resolved] Box cloud storage service issues

Filed under: File storage, [Resolved], [Service Alert] — Jon Relph @ 5:21 pm

5 November 2019 08:30

Box cloud storage service now fully functional. Status page updated 4 November 18:17 GMT reporting service restored.

Please report any issues to it.helpdesk@essex.ac.uk

4 November 2019 17:15

The Box cloud storage service is currently experiencing issues related to uploading, downloading and previewing files within Box Drive, Box Sync and the web portal.

Box are investigating the issue and will update their status page as soon as service has resumed.

Please visit https://status.box.com/ for the most up-to-date information.

 

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[Resolved] Intermittent loss of internet

Filed under: Network, University website, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 1:52 pm

Update: 10.10am

This problem has now been resolved, ITS are continuing to monitor this problem very closely.

Apologies for the disruption to service on 04/11/2019.

Update: 4.55pm

We are currently experiencing network issues at Colchester Campus which is affecting a number of University services including the University’s main website.

Further updates to follow.

Update: 3.34pm

This problem has now been resolved. Many apologies for the disruption to service.

The problem ran from 1.20pm to 2.03pm

If you continue to experience issues, please contact the IT Helpdesk – https://www.essex.ac.uk/staff/it-services/it-helpdesk

Original alert: 1.54pm

We are aware of network and internet problems on the Colchester campus, the root cause is under urgent investigation.

You may have experienced a temporary loss of internet access if you are working at the Colchester campus from 13:20 on 04/11/2019.

Apologies for the disruption to service.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 23, 2019

Intermittent loss of network access [Resolved]

Filed under: Network, [Resolved], [Service Alert] — Network Manager @ 11:18 am

There should currently be no symptoms affecting the network.  The root cause is still being investigated.

If you continue to have issues please contact the ITS Helpdesk.

 

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Please be aware that there is currently a campus wide issue affecting network access, you may experience temporary losses in connectivity whilst this is occurring.

This is under urgent investigation.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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