Students Staff

[Service Alert]

October 17, 2018

A series of phishing emails targeting Essex accounts

Filed under: Computers, Email, Information security, Security, [Service Alert] — Trevor Smith @ 12:43 pm

A new round of phishing attacks have hit many of our mailboxes over the last 24hrs. The goal of these messages is to dupe our staff and students into providing their login credentials.

We would like to remind all staff and students once again to be aware of the dangers of clicking links within email messages, the source of which you are unsure of. In particular, messages which ask you to login and provide your username and password (or indeed any other personal information) should be treated with caution. More information on how to identify and report such messages can be found at the url below:

http://answers.essex.ac.uk/help/spot-a-phishing-email

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 16, 2018

[Service Alert] [Resolved] Home directory server unavailable

Filed under: [Resolved], [Service Alert] — Bret Giddings @ 6:52 am

One of the servers providing home directories crashed last night (15/10/2018) at around 2030 hrs. It was rebooted at 0745 this morning. The cause of the problem is being investigated.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 3, 2018

[Service alert] [Resolved] Problem with door card readers

Filed under: Other, [Resolved], [Service Alert] — Kyle Cooke @ 9:23 am

Salto card readers, that control door access, are currently down.

Engineers are working to resolve the issue, we apologise for any inconvenience caused and will update this service alert once the issue has been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 1, 2018

[Service Alert][Resolved] Issues affecting Pocket Essex

Filed under: Pocket Essex app, [Resolved], [Service Alert] — Tags: , , , , , — admin @ 11:52 am

Update 02 October 2018, 16:44:

We have been advised that the issues are now resolved.

Update 02 October 2018, 10:30:

The suppliers of Pocket Essex, CampusM, have advised us that problems with the app are continuing into a second day.

Original post:

Students may have problems trying to sign in to the Pocket Essex mobile app, and may experience slow performance once the app has loaded.

We are working with the suppliers of the app to find a resolution.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 17, 2018

[Service Alert][Resolved] Issue with central server – Friday 14th September to Monday 17th September

Filed under: Corporate systems, Email, Library IT, Office 365, [Resolved], [Service Alert] — Colin Phillips @ 10:39 am

There was an issue with a central administrative server (serlx28) from 17:30 on Friday 14th September to 07:30 on Monday 17th September.

The server became unresponsive and may have affected the following services:

  • Password change web form
  • Applicant portal (including get-account and pre-arrival functionality)
  • Webmail off Campus
  • Library website from off Campus
  • Any other site which uses feds.essex.ac.uk to authenticate signing in from off Campus

The server was restarted at 07:30 this morning with all services coming back online.  The cause of the issue is being investigated.

Apologies for any inconvenience caused during this outage.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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