Students Staff

[Service Alert]

November 16, 2020

[Service Alert] We’re performing scheduled maintenance on iTrent, People Manager and HR Organiser

Filed under: Corporate systems, [Resolved], [Service Alert] — Katie Sellens @ 4:23 pm

Commercial Applications will be performing essential system maintenance on Tuesday 17 November 2020 from 1.00pm until 3.00pm. During this time the following services will be unavailable;

  • iTrent
  • HR Organiser
  • People Manager
  • Web Recruitment
  • External Examiner Nomination Portal

Notification will be made to users once they are available for use again.

We apologise that you will be unable to access these services during this time, if you have any queries please email caquery@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 12, 2020

[Service Alert] Issue with Office 365 calendar timetables earlier today

Filed under: Office 365, [Resolved], [Service Alert] — Jon Relph @ 11:59 am

Earlier today we experienced an issue with teaching timetables in Office 365 which meant that you may not have been able to see the title of timetabled events between 9.00am and 11.50am.

We would like to apologise for any inconvenience this may have caused you at the time.

This issue has since been resolved.

If notice any problems please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 2, 2020

[Alert] Loss of analogue phones at Colchester campus

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 12:38 pm

Resolved, 1:45 pm

Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

Investigating, 12:30pm

People who use an analogue phone in Colchester will find there is a problem with it right now, affecting inbound calls to campus. Outbound calls may also be affected including calls made from a lift.

An engineer is on their way to site now.

We apologise for this inconvenience and will update here at 2.00pm or earlier if there is any news.

IT Solutions, Networks and Telecoms.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 30, 2020

[Service Alert] We’re experiencing a service outage with student accommodation wifi Colchester

Filed under: StudentCom, [Resolved], [Service Alert] — Kit Lindsley @ 9:17 pm

Resolved, 10.46pm Friday 30 October

This issue is now resolved.  Many apologies for the disruption to service.

If you’re still experiencing issues please let the IT Helpdesk know.

 

Investigating, 9.00pm Friday 30 October

Our service provider have engineers deployed locally to investigate the issue.  There appears to be a significant problem with BT in the Colchester area.

Apologies for the continued disruption.

 

Investigating, 6.50pm Friday 30 October

We’re aware that some students are having trouble with the accommodation wifi on our Colchester campus.  We’re urgently investigating the cause with the service provider and will update you here as soon as possible.

Sorry for any disruption this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Issues affecting login

Filed under: Moodle, [Resolved], [Service Alert] — John Maydew @ 8:54 am

Resolved 12:01pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

 

Update 9:31am

We have restored login to Moodle and Talis, however Box is still unavailable.

Thank you for your patience

 

Original post 8:54am

We are currently aware of some issues affecting single sign-on, which is affecting the following services:

  • Moodle (https://moodle.essex.ac.uk)
  • Box (https://essexuniversity.app.box.com)
  • Talis (Reading lists, https://essex.rl.talis.com)

You may have trouble signing in to these services. We apologise for the inconvenience this causes

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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