Planned work
FASER (https://www1.essex.ac.uk/e-learning/tools/faser2/ and https://faser.essex.ac.uk/) will be unavailable on Monday 13 July 2020 while we carry out essential maintenance work. We anticipate that the work will be complete by the end of the day.
If you have any questions about this work please email ltt@essex.ac.uk.
Planned work
Listen Again (https://listenagain.essex.ac.uk/) and Panopto (https://panopto.essex.ac.uk/) will be unavailable on Thursday 23 July and Friday 24 July so that we can upgrade to the latest version of Panopto. We anticipate the work will take two days to complete, but we’ll update you here as soon as it’s done.
The new version of Panopto brings several useful features, including:
We are sorry that you will be unable to access the above services during this time. Any teaching events taking place in Zoom during this period will be imported into Listen Again and Panopto once they are back up and running.
If you have any questions about this work please email ltt@essex.ac.uk.
Work complete, 8 July 09:45:
The planned works have now been completed successfully. We apologise for the overrun and any inconvenience caused.
If you notice any issues, please let the IT Helpdesk know.
Update, 11:30:
Listen Again and Panopto have now largely been returned to service. However, recordings from 2018/19 and earlier are currently unavailable. We will update this post when works are complete.
Planned work:
Listen Again (https://listenagain.essex.ac.uk/) and Panopto (https://panopto.essex.ac.uk/) will be unavailable on the morning of Tuesday 7 July so that we can prepare for a new version of Panopto. We anticipate the work will take the whole morning to complete, but we’ll update you here as soon as it’s done.
We are sorry that you will be unable to access the above services during this time. Any teaching events taking place in Zoom during this period will be imported into Listen Again and Panopto once they are back up and running.
If you have any questions about this work please email ltt@essex.ac.uk.
Work complete
This is now complete. If you’re still having trouble please let the IT Helpdesk know.
Update
Good news – the upgrade work was a success and we’re now monitoring the situation.
Planned work
As part of our ongoing programme of improvements to enhance cybersecurity, we’ve got some planned upgrades happening on:
Don’t worry, you’ll still have access to all our services during this time and you shouldn’t experience any issues.
We’ll update you here as soon as the work is finished. Thanks as always for your patience.
Work Complete
The planned upgrade was completed successfully on Friday.
If you notice any issues please let the IT Helpdesk know.
Monitoring
The work is now complete and we are monitoring the service.
Thank you for your patience.
Planned Work
As part of our ongoing improvements to the remote desktop server sernt43, we’ve got some planned upgrades happening on 19 June 2020 from 6.30 am to 7.00 am.
Unfortunately you won’t be able to access sernt43 during this time and we apologise for any inconvenience this may cause.
We’ll update you here as soon as the work is complete.
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