Students Staff

[Service Alert]

April 6, 2020

[Resolved] Trouble signing in to online services

Filed under: Email, File storage, Moodle, [Resolved], [Service Alert] — Kit Lindsley @ 1:58 pm

Resolved, 2.56pm

Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

 

Monitoring, 2.01pm

All staff and students should be back into these online services, we are continuing to monitor the situation. We’re sorry for the disruption.

 

Investigating, 1.56pm

We’re aware that some people are currently having trouble accessing many online services, including Webmail, Moodle and Box. We are sorry for any disruption this may be causing. We are urgently investigating and will update you as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 2, 2020

Scheduled maintenance for Moodle

Filed under: Moodle, [Resolved], [Scheduled], [Service Alert] — John Maydew @ 3:38 pm

Moodle will be unavailable from 8am on April 7th while we make some important changes to keep ahead of rising demand. We expect that Moodle will be offline for up to an hour.

This maintenance period will affect the following services:

  • Moodle (https://moodle.essex.ac.uk)
  • MoodleX (https://moodlex.essex.ac.uk)

The Moodle archives will still be available as usual

Update 08:02

Moodle and MoodleX are now offline for maintenance

Update 08:47

Moodle and MoodleX are now available again. Thank you for your patience

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 1, 2020

Problem with IT Helpdesk Phone Number x2345

Filed under: Telephone, [Resolved], [Service Alert] — Network Manager @ 1:47 pm

Information Update: 17:00

The problem has been resolved. We’re sorry for the disruption.

 

Information Update: 14:00

All staff and students should be now be able to call 2345, we are continuing to monitor the situation. We’re sorry for the disruption.

 

We’re aware that some people are currently having problems contacting the ITS Helpdesk by phone on extension 2345. We’re looking into it urgently and will update this blog as soon as we are able.

Apologies for any inconvenience caused. Please contact the helpdesk online if you are having problems at https://www.essex.ac.uk/staff/it-services/it-helpdesk

 

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 25, 2020

[Service Alert] iTrent/ People Manager/ HR Organiser Maintenance – Thursday 26 March 2020

Filed under: Corporate systems, [Resolved], [Service Alert] — Katie Sellens @ 5:58 pm

Commercial Applications will be carrying out essential system maintenance at 8am on Thursday 26th March 2020. During this time the following services will be unavailable:

  • iTrent
  • HR Organiser
  • People Manager
  • Web Recruitment
  • External Examiner Nomination Portal

It is anticipated that the system will be unavailable for around 20 minutes, notification will be made to users once it is available for use again.

We apologise that you will be unable to access these services during this time, if you have any queries please email bsthelp@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert – Resolved] Major issue affecting our IT network this morning

Filed under: Network, [Resolved], [Service Alert] — Dan Jolly @ 11:11 am

Due to a major issue affecting our network early this morning, many of our services were unavailable from around 3am to 10am. This issue affected services that require you to sign into, for example Moodle, FASER, Webmail, Zoom, VPN and some corporate systems.

Our Networks Team were on site early this morning to investigate and have now resolved the issue – all services are fully restored, and we will continue to monitor these.

Please accept our apologies for any inconvenience this may have caused you in accessing our services this morning.

If you’re still experiencing any issues, please let the IT Helpdesk know.

We will continue to provide further updates on our service status page.

Thank you for your patience whilst we resolved these issues this morning.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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