Students Staff

[Service Alert]

September 28, 2020

[Service Alert] We are experiencing a complete loss of all analogue telephone services at Colchester Campus

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 11:08 am

Resolved, 12:30 pm

Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

Investigating, 11:00 am

Anyone using an older style analogue telephone is affected by this outage. This includes:

Security 2222

Lift lines

Credit card readers and alarms connected to the phone system.

An engineer has been called to site to investigate and we will post another update as soon as we know more.

Sorry for any inconvenience this may be causing you

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 27, 2020

[Service Alert] We’re experiencing a service outage with the Southend University Square building network

Filed under: Network, Telephone, [Service Alert], [Unresolved] — Kit Lindsley @ 1:45 pm

Investigating 5:00pm

Field engineers from our service provider are currently on their way to our Southend campus.

 

Investigating 2:25pm

We have a high priority fault logged with our service provider and we are closely supporting their investigation.

 

Investigating 1:45pm

We’re experiencing a service outage with the university network in the University Square building at our Southend campus.  Please note that student accommodation internet in the University Square is not impacted.

Our team is working urgently to restore the service.

Sorry for any disruption this may be causing you.

The next update will be in 15 minutes.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 22, 2020

[Service Alert] Issue with iTrent, People Manager, HR Organiser and Web Recruitment earlier today

Filed under: Corporate systems, [Resolved], [Service Alert] — Katie Sellens @ 12:56 pm

Earlier today we experienced an issue with the iTrent service which meant that you would have been unable to log in to iTrent, People Manager, HR Organiser or Web Recruitment between 12.30pm and 12.50pm.

We would like to apologise for any inconvenience this may have caused you at the time.

This issue has since been resolved.

If notice any problems please let the Commercial Applications Helpdesk know by emailing caquery@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 15, 2020

[Service Alert] [Resolved] We’re making changes to the way you sign into Zoom

Filed under: [Resolved], [Service Alert] — Jon Relph @ 3:35 pm

Work Complete, 12.00pm

The planned upgrade has been completed successfully.

If you notice any issues please let the IT Helpdesk know.

Monitoring, 8.25am

The work has finished and we continue to monitor the situation.

Thank you for your patience.

Planned work

As part of our ongoing improvements to Zoom, we’ve got some planned upgrades happening on 16 September 2020 from 7.00am to 8.30am.

Unfortunately you may not be able to sign in to Zoom during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is complete.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 30, 2020

[Resolved] Issues affecting VPN connections

Filed under: Network, [Resolved], [Service Alert] — Jon Relph @ 9:56 am

We are currently experiencing connection issues affecting everyone working from home using the University OpenVPN service.

We are currently looking into this issue and will update this post as soon as we have further information.

Investigating, 11:10

The ITS team are actively investigating this issue and will update this post with information as soon as possible

Monitoring, 12:50

We have identified the cause of the fault and implemented a fix. This is being monitored by our team and will work towards resolving the alert.

Resolved, 13:05

The VPN service is now confirmed as working, thanks for your patience while we fixed this issue.

Please report any further issues to it.helpdesk@essex.ac.uk 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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