Students Staff

[Service Alert]

August 14, 2019

[Service alert] [Scheduled] Library System Maintenance: 15th and 16th August

Filed under: Library IT, [Scheduled], [Service Alert] — Samantha Thornton @ 9:02 am

On Thursday 15th and Friday 16th of August, the library digital systems will be going down for maintenance.

If you’re a member of the Colchester or Loughton library, during this time you will not be able to check out books using the self-service kiosks, and will have to have them manually checked out at the helpdesk.

You will not be able to recall or renew any books during this time.

Items borrowed during these days will be made a note of and added to your account on a later date, so your account may not be up-to-date.

When returning items, they may not come immediately off of your account, but we will make sure that they are removed as soon as possible.

Any items that are due during these dates will be postponed to the 19th August.

If you have any concerns during this time, please get in touch.

See: https://library.essex.ac.uk/sysmain

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 9, 2019

[Service Alert] Power outage Loughton campus

Filed under: [Resolved], [Service Alert] — Kit Lindsley @ 5:45 pm

We are aware that there was a campus wide power cut at our Loughton campus between 16:55 – 17:12 today.

This will have unfortunately caused widespread disruption to all IT services at Loughton for the duration.

Power has now been restored.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] [Resolved] Moodle currently unavailable

Filed under: Elearning, Moodle, [Resolved], [Service Alert] — John Maydew @ 9:19 am

Update 11:00am:

Moodle has now been returned to service.

The cause of the problem was chased to a routine OS update, which caused a previously optional configuration field to become mandatory.

Moodle was unavailable between approximately 8:30am and 11:00am.

Original post:

We’ve experienced a problem with a routine server update which is preventing access to Moodle and MoodleX. We’re currently looking into the issue.

The Moodle archive is still available (https://moodlearchive.essex.ac.uk/2018/), but note that this is a read-only version based on a snapshot taken in July 2019.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 6, 2019

[Service Alert] Unit 4 (Agresso) unavailable from 5.15pm today.

Filed under: Corporate systems, [Resolved], [Service Alert] — Katie Sellens @ 4:04 pm

As part of important year end processes, Unit 4 (desktop and web) will be unavailable from 5.15pm today, Tuesday 6 August until 10am tomorrow, Wednesday 7 August.

This includes the following services;

  • Requisitions/ goods receipting
  • Customer invoicing
  • Request to recruit
  • Claiming expenses
  • Research costing and pricing

During this time all users will be unable to log in to Unit 4.

Apologies for the inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Problems affecting network and internet access

Filed under: Network, University website, Wi-Fi, [Resolved], [Service Alert] — Dan Jolly @ 11:42 am

Resolved

And we’re back! Network access has been restored. The outage lasted for about 10 minutes (intermittently).

The cause of the problem was outside of our control. Our networks team spotted it quickly and took appropriate action.

If you’re still experiencing problems please restart your computer.


We’re currently experiencing some issues affecting network and internet access. Some websites may also be unavailable.

More information to follow.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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