Students Staff

February 22, 2021

[Service Alert] We’re making improvements to our phone service

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 4:10 pm

Resolved

This is now resolved.

Monitoring

The planned work has been completed without incident. We will monitor the system performance for the rest of the day.

Planned work

As part of our ongoing improvements to our phone service, we’ve got some planned upgrades happening on 25 February 2021 from 07.00 am to 08.00 am.

Unfortunately, during this time, you won’t be able to:

  • use a SIP phone (including BRIA softphone), at any campus
  • access voicemail to leave or listen to a message

We apologise for any inconvenience this may cause.

An analogue phone at Southend or Colchester will still work for internal calls within the same campus only.

We’ll update you here as soon as the work is complete.

 

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