Monitoring (10:00) An issue with the Colchester campus IT network has been reported which may have stopped you being able to access some services – for example:
Faser
Moodle
edrm.essex.ac.uk
www.essex.ac.uk
Normal performance has been restored and we are monitoring the situation.
Thank you for your patience while we dealt with this.
We are aware of an issue with the wifi at The Forum, Southend Campus that is preventing staff and students from accessing eduroam throughout The Forum and our Learning Hub.
This issue was reported to Southend Borough Council, and now seems to be back up and running. We will continue to monitor.
We would like to apologise for any inconvenience this caused you
Earlier today we experienced an issue with the Colchester campus IT network which meant that you may not have been able to access some services between 8:25am and 9:15am – for example:
Faser
Moodle
edrm.essex.ac.uk
www.essex.ac.uk
We would like to apologise for any inconvenience this may have caused you at the time.
This issue has since been resolved.
If you experience any further problems please let the IT Helpdesk know.
Resolved
This is now resolved.
Monitoring
The planned work has been completed without incident. We will monitor the system performance for the rest of the day.
Planned work
As part of our ongoing improvements to our phone service, we’ve got some planned upgrades happening on 25 February 2021 from 07.00 am to 08.00 am.
Unfortunately, during this time, you won’t be able to:
We apologise for any inconvenience this may cause.
An analogue phone at Southend or Colchester will still work for internal calls within the same campus only.
We’ll update you here as soon as the work is complete.
Resolved 2.45pm
Earlier today we experienced an issue with our email security system which meant that emails from external recipients may have been delayed between 9am and 12.30pm.
We would like to apologise for any inconvenience this may have caused you at the time.
This issue has since been resolved.
If notice any problems please let the IT Helpdesk know.
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