Students Staff

January 22, 2021

[Alert] Problems with phone system affecting all SIP phones on all campuses and BRIA softphones.

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 10:10 am

Resolved, 5.00 pm

No further incidents have been reported, everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

Monitoring, 10.55 am

Maintenance engineers have resolved the issue and will continue to monitor the system for the rest of today. All affected telephones should now be working as expected.

Update, 10.20 am

To contact security in an emergency please use 01206 864634.

Investigating, 10.00 am

The issue is widespread with many reports coming in from Southend and Colchester – we assume Loughton is affected too. We are unclear if the problem affects analogue services for Lifts and alarms.

The issue has been reported to our maintainer who are investigating urgently.

An update will be issued every hour or as soon as we hear any developments.

 

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