Students Staff

October 21, 2020

[Service Alert] [Unresolved] Issues with panopto.essex.ac.uk

Filed under: Elearning, [Service Alert], [Unresolved] — Samantha Thornton @ 12:56 pm

Monitoring, 27 October, 09:20am:

Our supplier will be implementing a fix today. There may be brief periods between 11:30am and 1:00pm where panopto.essex.ac.uk is unavailable.

Monitoring, 27 October, 11:35am:

We are still seeing occasional periods of instability with Panopto, which is limiting access to recordings.

Our supplier has offered a potential fix. We are working with them to agree on a suitable date for deployment.

Monitoring, 22 October, 5:23pm:

We are still seeing occasional periods of instability with Panopto, which is limiting access to recordings.

We are continuing to monitor the situation whilst we await a fix from our supplier.

Monitoring, 22 October, 10:05am:

Listen Again (listenagain.essex.ac.uk) is currently available.

We are continuing to monitor the situation and are working with our software provider to try and better understand the issue.

Ongoing, 4:29pm:

Panopto (panopto.essex.ac.uk) is currently available in a limited capacity and is considered at risk.

Listen Again (listenagain.essex.ac.uk) will remain unavailable until 9:00am Thursday 22 October.

Thank you for your patience while we deal with this.

Investigating, 12:25pm

Panopto (panopto.essex.ac.uk) is currently unavailable.

During this time, staff and students will be unable to watch recordings on Listen Again (listenagain.essex.ac.uk), and Panopto pre-recordings on Moodle (moodle.essex.ac.uk).

Timetabled events via Zoom are still being recorded and will transfer to Listen Again as soon as it’s available again.

We are investigating the cause and will restore the service as soon as possible.

Sorry for any disruption this may be causing you.

We’ll update you here as soon as information is available.

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