Students Staff

October 30, 2020

[Service Alert] We’re experiencing a service outage with student accommodation wifi Colchester

Filed under: StudentCom, [Resolved], [Service Alert] — Kit Lindsley @ 9:17 pm

Resolved, 10.46pm Friday 30 October

This issue is now resolved.  Many apologies for the disruption to service.

If you’re still experiencing issues please let the IT Helpdesk know.

 

Investigating, 9.00pm Friday 30 October

Our service provider have engineers deployed locally to investigate the issue.  There appears to be a significant problem with BT in the Colchester area.

Apologies for the continued disruption.

 

Investigating, 6.50pm Friday 30 October

We’re aware that some students are having trouble with the accommodation wifi on our Colchester campus.  We’re urgently investigating the cause with the service provider and will update you here as soon as possible.

Sorry for any disruption this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Issues affecting login

Filed under: Moodle, [Resolved], [Service Alert] — John Maydew @ 8:54 am

Resolved 12:01pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

 

Update 9:31am

We have restored login to Moodle and Talis, however Box is still unavailable.

Thank you for your patience

 

Original post 8:54am

We are currently aware of some issues affecting single sign-on, which is affecting the following services:

  • Moodle (https://moodle.essex.ac.uk)
  • Box (https://essexuniversity.app.box.com)
  • Talis (Reading lists, https://essex.rl.talis.com)

You may have trouble signing in to these services. We apologise for the inconvenience this causes

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 27, 2020

Issues with Moodle

Filed under: Moodle, [Resolved], [Service Alert] — John Maydew @ 11:36 am

Update 12:13am

The issue has been resolved and Moodle is available again. We will continue to monitor the situation, but get in touch with the IT Helpdesk if you encounter any problems.

 

Original post 11:16am

We are currently experiencing some issues with Moodle, which is currently unavailable or unresponsive for most users.

We are investigating the problem and will restore the service as soon as possible.

Thank you for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Network issues affecting Unit4 (Agresso) Web

Filed under: [Service Alert], [Unresolved] — Stuart Baker @ 11:07 am

We’re experiencing network issues when using Unit4 (Agresso) Web causing it to be slow or unresponsive

This impacts on RCP, online requisitions, online expenses, request to recruit and online reporting.

ITS are currently looking into this and we are sorry for any inconvenience this is causing.

If you have any questions about this, please email caquery@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 21, 2020

[Service Alert] [Unresolved] Issues with panopto.essex.ac.uk

Filed under: Elearning, [Service Alert], [Unresolved] — Samantha Thornton @ 12:56 pm

Monitoring, 27 October, 09:20am:

Our supplier will be implementing a fix today. There may be brief periods between 11:30am and 1:00pm where panopto.essex.ac.uk is unavailable.

Monitoring, 27 October, 11:35am:

We are still seeing occasional periods of instability with Panopto, which is limiting access to recordings.

Our supplier has offered a potential fix. We are working with them to agree on a suitable date for deployment.

Monitoring, 22 October, 5:23pm:

We are still seeing occasional periods of instability with Panopto, which is limiting access to recordings.

We are continuing to monitor the situation whilst we await a fix from our supplier.

Monitoring, 22 October, 10:05am:

Listen Again (listenagain.essex.ac.uk) is currently available.

We are continuing to monitor the situation and are working with our software provider to try and better understand the issue.

Ongoing, 4:29pm:

Panopto (panopto.essex.ac.uk) is currently available in a limited capacity and is considered at risk.

Listen Again (listenagain.essex.ac.uk) will remain unavailable until 9:00am Thursday 22 October.

Thank you for your patience while we deal with this.

Investigating, 12:25pm

Panopto (panopto.essex.ac.uk) is currently unavailable.

During this time, staff and students will be unable to watch recordings on Listen Again (listenagain.essex.ac.uk), and Panopto pre-recordings on Moodle (moodle.essex.ac.uk).

Timetabled events via Zoom are still being recorded and will transfer to Listen Again as soon as it’s available again.

We are investigating the cause and will restore the service as soon as possible.

Sorry for any disruption this may be causing you.

We’ll update you here as soon as information is available.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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