Students Staff

September 27, 2020

[Service Alert] We’re experiencing a service outage with the Southend University Square building network

Filed under: Network, Telephone, [Resolved], [Service Alert] — Kit Lindsley @ 1:45 pm

Resolved 4:35pm 29/09

UKPN and our service provider have now completed a full repair of the damaged fibre optic cable.  ITS have confirmed that all services are fully restored.  Many apologies for the disruption to service.

 

Investigating 3:30pm 28/09

Field engineers from our service provider have identified that the fault is caused by some electrical damage in the wider Southend city centre area.  UKPN are working to resolve the electrical issues and ITS continue to look closely at alternatives to get everything back up and running at the earliest possible convenience.  Many apologies for the continued disruption.

 

Investigating 5:00pm 27/09

Field engineers from our service provider are currently on their way to our Southend campus.

 

Investigating 2:25pm 27/09

We have a high priority fault logged with our service provider and we are closely supporting their investigation.

 

Investigating 1:45pm 27/09

We’re experiencing a service outage with the university network in the University Square building at our Southend campus.  Please note that student accommodation internet in the University Square is not impacted.

Our team is working urgently to restore the service.

Sorry for any disruption this may be causing you.

The next update will be in 15 minutes.

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