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August 30, 2020

[Resolved] Issues affecting VPN connections

Filed under: Network, [Resolved], [Service Alert] — Jon Relph @ 9:56 am

We are currently experiencing connection issues affecting everyone working from home using the University OpenVPN service.

We are currently looking into this issue and will update this post as soon as we have further information.

Investigating, 11:10

The ITS team are actively investigating this issue and will update this post with information as soon as possible

Monitoring, 12:50

We have identified the cause of the fault and implemented a fix. This is being monitored by our team and will work towards resolving the alert.

Resolved, 13:05

The VPN service is now confirmed as working, thanks for your patience while we fixed this issue.

Please report any further issues to it.helpdesk@essex.ac.uk 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 21, 2020

[Service Alert] [Scheduled] We’re performing scheduled maintenance on LEAP – Tuesday 25th August 2020

Filed under: Corporate systems, [Resolved], [Scheduled], [Service Alert] — Carly Ramsden @ 11:45 am

Update: 25/08/2020 18:55

The scheduled maintenance to LEAP is still ongoing.  We expect LEAP to be available again tomorrow afternoon (Wednesday 26/08/2020 PM).  We apologise for the delay and any inconvenience caused.

Original alert: 21/08/2020 11:45

We will be performing scheduled maintenance on LEAP on Tuesday 25th August.

 

Unfortunately staff and students won’t be able to access LEAP throughout the day, we apologise for any inconvenience this may cause.

 

If you have any queries please email leapquery@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 2, 2020

[Resolved] Issue with Moodle 07:00 to 10:30 – Sunday 2nd August 2020

Filed under: Computers, Elearning, Moodle, [Resolved] — Colin Phillips @ 12:45 pm

We experienced an issue with Moodle between 07:00 and 10:30 on Sunday 2nd August, 2020.

We would like to apologise for any inconvenience this may have caused you.

This issue has since been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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