Students Staff

May 21, 2020

[Service Alert] Deleted items reappearing in Box

Filed under: File storage, [Resolved], [Service Alert] — Kit Lindsley @ 2:32 pm

Resolved

Everything is back to normal and we will continue monitoring. If you’re still having trouble please let the IT Helpdesk know.

 

Investigating

Due to an administrative error, deleted items in Box over the last 30 days have been restored to their original location.

This means that you may be noticing previously deleted items reappearing in your Box folders. Duplicate items that have the same name as an existing item will have a number at the end of it, for example (1).

Unfortunately, this error cannot be undone automatically, so please check and re-delete any items you no longer need.

Please accept our apologies if this affects you.

Leave a Reply

The University of Essex will moderate comments and there will be a delay before any posts appear.