Students Staff

May 14, 2020

[Service Alert] [Resolved] Issue with releasing exam papers on FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 10:39 am

There was an issue with FASER which meant that exam papers were not released to students by 9:55am.

The issue was fixed at 10:15am, and exam papers should be available to download. You will be required to refresh FASER within your web browser to see the exam paper.

If you’re still having problems with downloading your exam paper, please get in contact with the IT Helpdesk through email or via our live chat

We apologies for the trouble caused, and thank you for your patience during this time.

The University of Essex will moderate comments and there will be a delay before any posts appear.

Problems with FASER e-mails

Filed under: FASER, [Resolved], [Service Alert] — John Maydew @ 9:03 am

Update 09:33

We’ve been able to solve the problem and FASER is now sending out e-mails again. If you’d like an e-mail receipt for a file you uploaded between 3am and 9:30am please get in touch with the IT Helpdesk and we’ll be able to send you a new one.

Original post

We’re currently aware of an issue that’s stopping FASER from sending e-mails, including the file uploaded receipt.

Don’t panic! This doesn’t prevent FASER from accepting submissions, it just means that you won’t receive your e-mail receipt until we fix the problem. When you upload a file to FASER, you should see the Submission Details pop-up window which tells you that FASER has your submission, which you can use as proof of upload:

FASER's submission details pop-up, showing the "FASER has your submission" alert

The green “FASER has your submission” alert means your upload has been accepted

If you close this window, you can get it back again by clicking your uploaded file and selecting Details from the drop-down menu.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 11, 2020

[Service Alert] [Resolved] Connection issues with faser.essex.ac.uk

Filed under: Elearning, [Resolved], [Service Alert] — Samantha Thornton @ 1:23 pm

13:12 – 11/05/2020

There were reports with users connecting to faser.essex.ac.uk between 10am and 12:30pm.

The issue was fixed at 12:30pm, however, if you’re still having problems accessing FASER, please get in contact with the IT Helpdesk through email or via our live chat

Apologies for the inconvenience caused, and thank you for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 7, 2020

[Service Alert] Accommodation Wifi Colchester

Filed under: Network, StudentCom, [Resolved], [Service Alert] — Kit Lindsley @ 3:02 pm

Resolved, 3.37am Friday 8 May

Everything is back to normal and we will continue monitoring.  Our service providers (Glide) have worked with their partners to resolve a large scale network outage that unfortunately affected student Wifi from 1.01pm Thursday 7 May to 3.37am Friday 8 May. We’re sorry for the disruption.

Investigating, 3.03pm Thursday 7 May

We’re aware that some students may be having trouble with the accommodation Wifi on our Colchester campus. We’re urgently investigating the cause with the service provider and will update you here as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] [Scheduled] iTrent/People Manager/HR Organiser Maintenance – Monday 11th May 2020

Filed under: Corporate systems, [Resolved], [Service Alert] — Carly Fidgett @ 2:40 pm

Commercial Applications will be performing essential system maintenance on Monday 11th May 2020. During this time the following services will be unavailable:

  • iTrent
  • HR Organiser
  • People Manager
  • Web Recruitment
  • External Examiner Nomination Portal

It is anticipated that the system will be unavailable for 15 minutes from 8:30am, notification will be made to users once it is available for use again. We apologise that you will be unable to access these services on this date, if you have any queries please email bsthelp@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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