Students Staff

May 28, 2020

[Service Alert] Issue with remote desktop – trouble connecting or maintaining a connection

Filed under: Network, [Resolved], [Service Alert] — Dan Jolly @ 1:04 pm

Resolved, 5.35pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Investigating 1.04pm

We’re aware that some staff are having trouble connecting or maintaining a connection to their computer on campus using remote desktop.

If this problem is affecting you please report it to the IT Helpdesk.

One workaround is to use the University’s Virtual Desktop service.

Also check our working remotely guidance as many of our services are accessible without using VPN and remote desktop.

Sorry for any inconvenience this may be causing you. We’re investigating the cause and will update you as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 26, 2020

Network problems Physics building East and issues affecting remote access to work PCs

Filed under: Network, [Resolved], [Service Alert] — Andy Tyne @ 10:20 am

If you were not aware there was a electrical power surge that affected the Colchester area last week Wednesday 20th May.

This has caused many PCs and equipment at the University to enter a partially faulty state requiring a power cycle to be fully restored which IT Solutions has been working diligently to do so.

Many areas of the network have been brought up to 100% however one area of the East side of the Physics building failed completely this morning.

Physics building network outage, 7.56am Tuesday 26th May

Physics building network resolved, 10am Tuesday 26th May

If you are still having trouble accessing your PC remotely please contact the IT Helpdesk.

Update: Room numbers would include 5S.X.X, 5N.X.X, 4SB.X.X

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 21, 2020

[Service Alert] Deleted items reappearing in Box

Filed under: File storage, [Resolved], [Service Alert] — Kit Lindsley @ 2:32 pm

Resolved

Everything is back to normal and we will continue monitoring. If you’re still having trouble please let the IT Helpdesk know.

 

Investigating

Due to an administrative error, deleted items in Box over the last 30 days have been restored to their original location.

This means that you may be noticing previously deleted items reappearing in your Box folders. Duplicate items that have the same name as an existing item will have a number at the end of it, for example (1).

Unfortunately, this error cannot be undone automatically, so please check and re-delete any items you no longer need.

Please accept our apologies if this affects you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Updated] Network problems on Colchester Campus

Filed under: Network, Uncategorized — Jamie Davey @ 12:08 pm

Update – 14:52

The Networks team continue to investigate reports of localised network connection problems on the Colchester Campus. Service has been restored in several locations including the Silberrad Centre and Lab D.

This may affect people logging into computers on campus or trying to connect to their PC over VPN. Please report any connection problems to the IT Helpdesk –  https://www.essex.ac.uk/student/it-services/it-helpdesk.

We’re sorry for any inconvenience this has caused you. We will update this blog when services are restored.

Jamie Davey – Networks Manager

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 20, 2020

[Service alert] [Resolved] Planned improvements to the delivery of many online services

Filed under: Email, Lynda, Moodle, Office 365, Software Hub, [Resolved], [Scheduled], [Service Alert] — Colin Phillips @ 11:07 am

Planned work

We’re doing some work on the delivery of many services to make them more reliable.

The work is happening on:

  • Thursday 21 May between 7.00am and 8.00am

Many online services will be at-risk of disruption during this time, including:

  • email.essex.ac.uk
  • moodle.essex.ac.uk
  • sp.essex.ac.uk
  • www.essex.ac.uk
  • www1.essex.ac.uk
  • software.essex.ac.uk
  • faser.essex.ac.uk
  • www.east15.ac.uk
  • findyourway.essex.ac.uk
  • panopto.essex.ac.uk
  • listenagain.essex.ac.uk
  • moodlex.essex.ac.uk

We’ll update you here as soon as the work is finished. Thanks as always for your patience.


Thursday 21 May 7.29am

The work has now been completed.  There should be no disruption, but if you do experience any problems accessing the above services from a web browser please first try restarting your browser. If problems persist, please contact the IT Helpdesk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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