Students Staff

February 10, 2020

[Service Alert] [Resolved] Issues with Moodle

Filed under: Elearning, Moodle, [Resolved], [Service Alert] — Samantha Thornton @ 2:39 pm

Resolved, 15:40

Moodle has now returned to service and all staff and students should be able to log in again.

Thank you for your patience during this time.

If you’re still having trouble logging in please let the IT Helpdesk know.

Update, 15:16:

Moodle is currently not accepting logins.

We are urgently investigating the cause. We are sorry for the trouble caused and we will update you within the next 30 minutes.

Update, 14:47:

Moodle and other Moodle-related sites were returned to service at 14:15.

Moodle was unavailable between approximately 14:30 and 14:45. Sorry for the disruption caused during this period.

We are still investigating the cause, but believe it to be a problem with one of Moodle’s database servers.

Investigating, 14:39:

We are aware that some people are having problems logging in to the following Moodle sites:

  • moodle.essex.ac.uk
  • moodlex.essex.ac.uk
  • moodlearchive.essex.ac.uk

We’re looking into it urgently and we will update you in 30 minutes with the latest information.

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