Students Staff

February 17, 2020

[Resolved] Problem with printing across all campuses

Filed under: Printing, [Resolved], [Service Alert] — Kyle Cooke @ 9:13 am

Resolved, 4.45pm

Printing services are back to normal. If you’re still having trouble please let the IT Helpdesk know.

Monitoring, 4.03pm

Good news – the fix has been applied and you should now be able to print again. We are continuing to monitor the situation. Sorry for any disruption this may have caused and thanks again for your patience.

Update, 3.35pm

All printing will be temporarily unavailable from 3.40pm for around 10 minutes so we can apply a fix. Updates to follow.

Update, 2.23pm

Unfortunately due to more technical issues the number of working printers is now around 50%. Our teams are working to get this fixed as soon as possible. Thanks for your patience.

Update, 12.18pm

90% of printers are now working. If your nearest printer still isn’t working please email it.helpdesk@essex.ac.uk with the printer number on the front that starts ‘MCPS’ so we can investigate further.

In the meanttime please find your next nearest available printer.

Sorry again for the disruption to printing.

Investigating, 9.13am

We currently have a problem with printing not working across all campuses.

Sorry, we are stopping you from printing material.

The cause of the problem is being investigated. More information to follow.

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