Students Staff

January 31, 2020

[Service Alert] Issue making and receiving external telephone calls

Filed under: Telephone, [Resolved], [Service Alert] — Network Manager @ 3:32 pm

Information Update – 7 February 2020:

The steps taken by IT Solutions and our phone system maintainer have resolved the problem.

Information Update – 31 January 2020,16:45:

It is believed the cause of this issue is related to other network problems reported today.

Since counter measures were taken (at approx 15:30) to deal with the network problem, no further call issues have been reported. However, the phone system maintainer will be conducting maintenance checks this evening.

We are confident the issue is now being managed, however Networks and Telecoms Team remain on alert as it may not be resolved.

Further updates will be given if the situation changes.

 

Original Alert:

There is currently a fault with the phone system causing issues when making and receiving external telephone calls.

When an external call is connected one party in the call may not be able to hear the other.

 

Internal phone calls are unaffected.

 

This has been logged with the external system maintainer.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Inbound external email delayed

Filed under: Email, [Service Alert] — Jon Relph @ 2:40 pm

Update | 31 January 2020 10:30pmĀ 

Our team has discovered the cause of the problem and have been working to ensure the old emails are being delivered into your mailboxes.

You may experience some duplication of messages, please accept our apologies for this inconvenience.

Please report any missing emails or problems to the IT Helpdesk it.helpdesk@essex.ac.uk or call 01206 87 2345.

Original post | 31 January 2020 2:40pm

We’ve been made aware of a problem with external emails being held up in a queue since late last night (30 January 2020). All new emails are being delivered as from 2pm 31 January 2020.

We’re working with our technology partners to fix this issue and deliver these delayed emails as soon as possible.

We’ll be updating this post with further details.

The University of Essex will moderate comments and there will be a delay before any posts appear.

Loss of network connectivity in EBS

Filed under: Network, [Resolved], [Service Alert] — Network Manager @ 10:31 am

Network connectivity and phone services have now been restored to EBS.

 

The root cause is still being investigated.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Intermittent loss of internet connectivity

Filed under: Network, [Resolved] — Richard Martin @ 1:39 am

Update 05:51

We believe this problem has now been resolved and are continuing to monitor the network closely. If you find you are still having difficulty connecting to the internet or any University IT services please contact the IT helpdesk. Once again, we apologise for any inconvenience this may have caused.

Original communication

We are investigating a campus-wide problem with our computer and wireless networking. This might stop you getting to any systems that you would access from eduroam, the PC labs, or other networked devices. We apologies for the inconvenience as we diagnose and fix the issue.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 27, 2020

[Service Alert] Scheduled email system upgrade – 29 January 2020

Filed under: Email, [Resolved], [Scheduled], [Service Alert] — Jon Relph @ 4:42 pm

29/01/2020 | Update 3 – Upgrade successful

Email system has now been successfully upgraded to use the Barracuda Security System for external senders and recipients.

We’ll be closely monitoring all email traffic to capture any problems. Please report any email problems to the IT Helpdesk it.helpdesk@essex.ac.uk or call 2345.

28/01/2020 | Update 2 – New upgrade date 29 January 2020

Email system upgrade now taking place on Wednesday 29 January 2020 between 8am and 9am.

All details as per original communication below.

28/01/2020 | Update

Email system upgrade has been postponed to a future date, updated blog post will follow with further details.

27/01/2020 | Original communication

We’re upgrading our email systems to improve the service for everyone.

The work is taking place on Tuesday 28 January 2020 between 8am and 9am.

We don’t anticipate any disruptions to the email service but you may notice a small delay in sending or receiving emails during this time.

If you have any email problems after 9am please contact the IT Helpdesk it.helpdesk@essex.ac.uk or call 2345.

We’ll update this post when the upgrade has been completed.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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