Students Staff

November 27, 2019

[Scheduled Service Alert] Software Hub update and macOS Catalina compatibility

Filed under: Other, [Resolved], [Service Alert] — Dan Jolly @ 1:43 pm

Resolved 02/03/2020

The update has now been tested and the Software Hub is working ok for Catalina users.

Update 21/02/2020

The update was completed successfully by 10pm last night and we believe that the Hub is now fully operational again.

Catalina users are now be able to access the Hub without issue, we recommend using Chrome to do this.

If you have any issues please contact the ITS Helpdesk.

Update 20/02/2020

The update to our Software Hub is now scheduled for this evening at 7pm, we apologize for the short notice.

The Hub will be unavailable for a few hours while the update takes place.

Updates to follow.

Update 28/01/2020

Due to technical issues this update is still pending.  Sorry if this is stopping you using the Software Hub on your Mac.

We are working hard to find a fix for this issue and as soon as we do we’ll get the update scheduled in right away.

Update 03/01/2020

We have rescheduled the update for Monday 6 January at 6pm. The Software Hub will be unavailable for a few hours while the update takes place.

Updates to follow.

Update 05/12/2019

The scheduled update to our Software Hub did not complete successfully last night due to unforseen technical reasons.

We are investigating the issue and will need to reschedule the update once it is resolved, this is a priority.

Normal service was resumed by 9.30pm.

Unfortunately, as a result macOS Catalina users will still not be able to use the Software Hub until the update is installed.

We will update this post as soon as we know more.


 

Mac OS Catalina compatibility

Devices running Mac OS Catalina (10.15) are not currently compatible with the Software Hub.

If you use the Software Hub on a Mac we recommend that you hold off on updating to Catalina until after the Software Hub update – details below.

Software Hub update

The Software Hub will be unavailable for a few hours from 6pm on Wednesday 4 December.

This is so we can update the Software Hub to the latest version which will ensure compatibility with devices running Mac OS Catalina.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 26, 2019

Christmas 2019 opening hours for student IT areas

Filed under: Computers, News — Dan Jolly @ 1:40 pm

Colchester Campus

From 10am on Tuesday 24 December 2019 until 8am on Thursday 2 January 2020, the Silberrad Learning Hub, IT Labs A, C, D, G and N will be open 24hrs.

The Orangery will be opened ‘on request’ to the Information Desk, between the hours of 9am – 10pm each day.

The Limehouse and all other IT services labs will be closed.

Please check the Library website for opening hours during this period – https://library.essex.ac.uk/home

All areas will close from 7pm on 31 December 2019 until 7am on 1 January 2020.

Southend Campus

Gateway Building

Access to the Gateway Building between 27 December and 31 December will be by student/staff card access only.

Closed on Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January).

Closes at 5pm on Christmas Eve (24 December) and New Year’s Eve (31 December):

  • Lab 1
  • Lab 2
  • Mac Lab

Clifftown Studios

Closed between Christmas Eve (24 December) and New Year’s Day (1 January):

  • PC Lab

The Forum

24/7 access to the 1st Floor Library and 2nd Floor Learning hub for students/staff is available throughout the Christmas break, and is by card via the North access (SMACS) door whenever the Forum’s main entrance is closed.

The Forum’s main entrance is closed on Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January).

The Forum’s main entrance closes at 1pm on Christmas Eve (24 December) and 5pm on New Year’s Eve (31 December):

  • Open Study Space
  • Reading Space
  • Group Pods

Loughton Campus

Hatfields

The Library and IT centre will be closed from 12pm on Christmas Eve (24 December), reopening on 2 January.

The Post Graduate Room will be closed from 12.30pm on Christmas Eve (24 December), reopening on 2 January.

Roding House and Unit 4

Closed from 6.30pm on 13 December, reopening on 6 January

  • Gerry Raffles
  • Mac Lab
  • PC Lab
The University of Essex will moderate comments and there will be a delay before any posts appear.

November 20, 2019

[Resolved] Problems signing into some web services – Box and Zoom

Filed under: Audio Visual, File storage, [Resolved], [Service Alert] — Trevor Smith @ 9:15 am

Update: 10:55

All services are now back up and running. If you are still having issues with Box or Zoom please contact the ITS Helpdesk (desk@essex.ac.uk) for further assistance.

———————————————————————————————————————————————————

A number of users are currently experiencing a problem with logging into some UoE systems, including the Box web app and Zoom. We are looking into the cause of this, and will update once the issue is resolved.

 

Box Drive is unaffected and can therefore be used in the meantime (https://community.box.com/t5/Getting-Started-with-Box-Drive/Using-Box-Drive-Basics/ta-p/53641)

 

Kind regards,

Ben

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 11, 2019

[Resolved] Issues affecting multiple sites

Filed under: Corporate systems, Elearning, [Resolved], [Service Alert] — Samantha Thornton @ 8:35 am

We experienced an incident with our database servers between midnight and 08:30am which affected multiple services including FASER, MyEssex and the applicant website, etc. Users would’ve seen an error or a blank screen when trying to access any of the affected systems.

This issue has since been resolved and the services are now available again. Anyone still experiencing issues are encouraged to contact the it helpdesk

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 4, 2019

[Service Alert] [Resolved] Box cloud storage service issues

Filed under: File storage, [Resolved], [Service Alert] — Jon Relph @ 5:21 pm

5 November 2019 08:30

Box cloud storage service now fully functional. Status page updated 4 November 18:17 GMT reporting service restored.

Please report any issues to it.helpdesk@essex.ac.uk

4 November 2019 17:15

The Box cloud storage service is currently experiencing issues related to uploading, downloading and previewing files within Box Drive, Box Sync and the web portal.

Box are investigating the issue and will update their status page as soon as service has resumed.

Please visit https://status.box.com/ for the most up-to-date information.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

Older Posts »