Students Staff

September 27, 2019

Issues affecting multiple services

Filed under: FASER, Other, University website, [Resolved], [Service Alert] — John Maydew @ 4:01 pm

We experienced an incident with our database servers between 14:49 and 15:51 which affected multiple services including FASER, MyEssex and online registration for car parking. Users would’ve seen an error or a blank screen when trying to access any of the affected systems.

This issue has since been resolved and the services are now available again. Anyone still experiencing issues are encouraged to contact the it helpdesk

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September 25, 2019

Network issues in Physics building due to power outage

Filed under: Network, Telephone, [Resolved], [Service Alert] — Network Manager @ 12:54 pm

Power was restored at 4pm 25/09/19

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At 12.20 today Wednesday 25th September there was a power outage in the physics building affecting some areas of the network and reliant services such as SIP phones.

Affected areas include 5S.6.XX, some of 4SB.5.XX, some of 4SB.6.XX.

Estates have been informed.

Kind regards

Networks

Innovation and Technology Solutions

University of Essex

 

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September 23, 2019

[Resolved] [Service Alert] Problem accessing SALTO doors

Filed under: Corporate systems, Security, [Resolved], [Service Alert] — Matt Softly @ 9:38 am

Update: Resolved

The problem causing issues for staff using the Door Access Control system (SALTO) has been resolved and access to expected areas has been restored.

Apologies for any inconvenience

 


Alert

We currently have a problem with data on the Door Access Control system (SALTO) which will stop you accessing doors that use card-based door access control, for example Silberrad Student Centre offices at the Colchester Campus and the Gateway Building/Clifftown Studios at the Southend Campus.

A range of local measures have been put in place as temporary workarounds until this problem has been resolved.

The underlying issue that has caused this problem has been identified and Innovation and Technology Solutions and Estates and Campus Services are working to restore service as quickly as possible.

More information to follow.

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September 20, 2019

[Monitoring][Resolved] Some services will be unavailable Saturday 21st September

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.


 

Update: 23/09/19

The work carried out Saturday was successful and services are back up and running. We continue to monitor the situation and will provide updates if necessary.


 

Update: 21/09/19

Further work was carried out this morning from 07:00 to 07:30 and systems are now stable.


 

We will be undertaking some remedial action to address the underlying cause of the recent problems we have been experiencing with the availability of some services. This work will be carried out tomorrow, Saturday 21st September, between the hours of 7am and 8.30am. We anticipate there will be some loss of services during this time. We apologise for any inconvenience which may be caused whilst this essential work is being undertaken. Further updates will be provided should the work take longer than anticipated.

Services affected:

SharePoint
The University website
Webmail
Box
FASER
Moodle
Qualtrics
Library e-resources

Other web-based services may also be affected.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Resolved] Major outage: web services offline – investigations urgently being carried out

Filed under: Other, SharePoint, University website, [Resolved], [Service Alert] — Sharon Steeples @ 8:59 am

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.


Update: 21/09/19

Further work was carried out this morning from 07:00 to 07:30 and systems are now stable.


Update 16:55 – We will be undertaking some remedial action to address the underlying cause of these problems tomorrow, Saturday 21st September, between the hours of 7am and 8.30am. We anticipate there will be some loss of services during this time. We apologise for any inconvenience which may be caused whilst this essential work is being undertaken. Further updates will be provided should the work take longer than anticipated.

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Update 09:32 – The website and other services affected by this issue are now back up and running. We are still working on addressing the cause and it may be necessary for more work to be carried out which may further disrupt service availability. We will post an update with more information as soon as possible,

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The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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