Students Staff

June 11, 2019

We’re moving to a new helpdesk system

Filed under: IT Helpdesk, News — Kyle Cooke @ 10:19 am

We are moving to a new helpdesk system on Tuesday 11 June.

The switchover will take place out of office hours and you can still contact the IT Helpdesk as normal during this time.

What you need to know

  • Any support tickets you currently have open with the IT Helpdesk will be migrated to the new system.
  • Emails from the IT Helpdesk will look a bit different and come from the new address ServiceDesk@essex.ac.uk

Why we’re moving to a new system

The new system will allow us to offer you a better customer experience.

In the coming weeks, we’ll be releasing an online self-service portal that you can use to submit, track and update your support tickets, without using email.

We’ll also be creating many more online request forms that will go directly to the correct team, resulting in faster response times.

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