Students Staff

June 21, 2019

Moodle Upgrade

Filed under: Elearning, Moodle, [Scheduled], [Service Alert] — John Maydew @ 12:09 pm

Moodle will be unavailable from 9am July 15th until no later than 5pm July 15th while we upgrade to the latest version and perform essential system maintenance.

Along with performance improvements, bugfixes, and security patches the latest version of Moodle also introduces an improved user dashboard, group messaging, improved control over forums and accessibility improvements. The Moodle website has release notes for v3.6 and v3.7.

With this latest upgrade we will also be trialling the new updated Essex theme for Moodle, which reduces clutter on the page, makes functions for teachers more prominent to find and makes courses on the homepage easier to find. You can see a preview of the new theme on Moodle.

While the upgrade is ongoing, students who are studying for exams will be able to access their study resources by going to the Moodle Archive. We aim to add the 2018/19 archive the week before Moodle’s outage.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 11, 2019

We’re moving to a new helpdesk system

Filed under: IT Helpdesk, News — Kyle Cooke @ 10:19 am

We are moving to a new helpdesk system on Tuesday 11 June.

The switchover will take place out of office hours and you can still contact the IT Helpdesk as normal during this time.

What you need to know

  • Any support tickets you currently have open with the IT Helpdesk will be migrated to the new system.
  • Emails from the IT Helpdesk will look a bit different and come from the new address ServiceDesk@essex.ac.uk

Why we’re moving to a new system

The new system will allow us to offer you a better customer experience.

In the coming weeks, we’ll be releasing an online self-service portal that you can use to submit, track and update your support tickets, without using email.

We’ll also be creating many more online request forms that will go directly to the correct team, resulting in faster response times.

The University of Essex will moderate comments and there will be a delay before any posts appear.