Students Staff

April 11, 2019

[Service Alert] [Unresolved] Issues with logging into PCs this morning

Filed under: Computers, [Service Alert], [Unresolved] — Samantha Thornton @ 9:53 am

Update 16/04 17:15

We have applied a fix for the recent Windows Update issue and we need you to restart your computer for it to take effect.

Please restart your computer at your earliest convenience. The restart will take longer than usual and in some cases significantly longer depending on how fast your computer is.

This restart is necessary for security reasons and to ensure your computer is ready for the new term.

We’ve had very few errors reported so far which indicates the fix is working.

If you still have problems after restarting you can contact the IT Helpdesk (it.helpdesk@essex.ac.uk, 2345).

We will update you on our progress. Thank you for your cooperation.

Update 12/04 11:15:

A quick update on our progress with the PC logging on issue. We are still working through all issues that have been logged with the Helpdesk. We have now fixed 90% of those reported, so if we haven’t got to you yet we will be getting to you as soon as we can.

Please remember:

  • If your computer asks you to restart to install important updates, please DO NOT restart your PC.
  • Do not turn off your PC when you leave for the weekend.

When you need to leave your PC, please leave the screen locked by holding the Windows key and pressing L.

If you have been affected:

  • Make sure you report the issue to the IT Helpdesk (helpdesk@essex.ac.uk, 2345).
  • We will be in touch to fix your computer as soon as we can.
  • There may be computers available and unaffected in open access labs, the Library and the Silberrad Student Centre if you need an alternative computer to work on.

Thank you for your patience.

 

Update 15:37:

Thank you everyone for being patient while we fix this ongoing issue. Of known affected machines, we have now fixed over 60 across our 3 campuses. If yours has not yet been fixed our engineers are working hard to get to you as quickly as possible.

Please remember, DO NOT turn off your PC tonight or over the weekend, even if prompted to do so. If you need to leave your PC, please leave the screen locked by holding the Windows key and pressing L.

If you have been affected:

  • Make sure you report the issue to the IT Helpdesk (it.helpdesk@essex.ac.uk, 2345)
  • We will be in touch to fix your computer as soon as we can
  • There may be computers available and unaffected in open access labs, the Library and the Silberrad Student Centre if you need an alternative computer to work on

We are monitoring the Microsoft support channels for the latest updates about this issue.

 

Update 13:15pm:

If your computer is running Windows 7, please do not restart your computer and ignore any prompts to do so.

 

Update 11:24am:

We are aware that this issue is also affecting computers in IT Labs. We are continuing to work on fixing these problems.

 

Original message 09:53am:

We have had reports of PCs getting stuck on one of the logging in screens when trying to log on this morning. This appears to be due to a Windows Update. We are investigating this currently and will post an update when we have further information.

If your PC is pending a Windows Update to be installed, we advise not to restart your PC for the time being.

We recommend to try using another PC if possible while we look into fixing these issues.

 

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