Students Staff

April 24, 2019

Problems accessing Library services

Filed under: Library IT, Other, [Resolved] — Trevor Smith @ 5:23 pm

Update: The problems affecting logging into certain library systems have now been resolved.

———————————————————————————————————

We have received reports that there are currently intermittent issues with logging on to some library services, the cause of which is currently being looked into.

Further updates will be posted when more information is available.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 23, 2019

[Service Alert] [Resolved] FASER not showing any modules

Filed under: FASER, [Resolved], [Service Alert] — Benjamin Steeples @ 5:13 pm

Note that there was a brief FASER outage between 16:50 and 17:10 on Tuesday 23 April 2019. This was caused by an expired system account.

Those who are still encountering issues are advised to clear their FASER cache, accessible via https://www1.essex.ac.uk/e-learning/tools/faser2/Student/Help/Settings

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Resolved] LEAP currently unavailable

Filed under: Other, [Resolved], [Service Alert] — Dan Jolly @ 11:49 am

Update

We are delighted to confirm that the essential maintenance for LEAP has been successful completed, and LEAP is now accessible again. We would like to thank you for your patience.


Original alert

LEAP is currently unavailable while we carry out maintenance.

We expect access to be available again by the end of today. We would like to apologise for any inconvenience and thank you for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 17, 2019

[Service Alert] [Resolved] Problems logging in to some services

Filed under: Elearning, Library IT, Moodle, [Resolved], [Service Alert] — Samantha Thornton @ 12:57 pm

Update 12:55:

The issues should now be resolved.

Original message:

We are currently investigating a problem with our third party authentication servers which is preventing people from logging in to various services, including Moodle and Reading Lists.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] [Resolved] Problems logging in to some services

Filed under: [Resolved], [Service Alert] — admin @ 10:48 am

Update 11:00:

The issues should now be resolved.

Original message:

We are currently investigating a problem with our authentication servers (LDAP) which is preventing people from logging in to various services, including Moodle.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

Older Posts »