Students Staff

March 8, 2019

[Service alert] [Resolved] Issues with Annotate in FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 9:09 am

Update Friday 08 March 12:00noon

This issue reappeared on the morning of the 08 March and was ultimately tracked to an undiagnosed disk issue.

Update 14:24

FASER has returned to normal service.

We will continue to monitor FASER’s performance over the next week.

Thank you for your patience.

Update 12:10pm

We’ve found an error with Annotates disk which we are working on fixing.

Similarly, an unexpected issue has occurred with the speed of FASER’s website – We are working on restoring functionality and will update you once this has been resolved.

Original 9am

We are aware of students and staff who are having difficulties with the following:

  • Students uploading submissions to FASER assignments is showing errors that there are issues with converting your submission.
  • Staff are receiving errors when annotating work online

For students, please note this does not affect your submission, and your department will be able to access your uploaded file(s).

This is caused by the online annotation service used in timing out.

We are looking into the problem currently, and hope to get this issue resolved as soon as possible.

Apologies for any inconvenience caused.

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