Students Staff

March 14, 2019

[Service Alert] [Unresolved] Issues affecting FASER’s performance

Filed under: [Service Alert], [Unresolved] — Tags: — Benjamin Steeples @ 1:41 pm

Update 22 March:

We are seeing a significant number of deadlines and submissions today, which is having an impact on FASER and its annotation component. Students should be largely unaffected by this, but staff may encounter problems when attempting to annotate submissions.


Update 19 March:

This morning, FASER’s annotate component was migrated to faster hardware (SSD storage). We are still monitoring the impact of this, but initial tests are favourable.


Original message:

We apologise for the recent performance issues with FASER. Over the last few days, we have been monitoring the service and slowly narrowing down the root cause of the problems that people have been encountering. We are still working on this, but one of the issues identified relates to an update to a third-party component that we rely on to provide online annotation and document checking.

We have implemented various emergency fixes to lessen the impact of these performance problems, and are working to identify other root causes and develop fixes. This is being treated as a priority.

We will continue to keep this blog post updated with developments every few days, but we thank colleagues and students for their continued patience whilst we fully resolve the matter.

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