Students Staff

February 8, 2019

[Service alert] [Resolved] Issues with Annotate on FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 12:22 pm

Update 08/02/2019 15:30

Annotate has now been returned to service.

Update 08/02/2019 12:39

We’ve disabled annotate from FASER, to allow its background processes to finish.

Staff who attempt to annotate student submissions online will be expected to see a generic error.

Original 08/02/2019 12:22

We are aware of students and staff who are having difficulties with the following:

  • Students uploading submissions to FASER assignments is showing errors that there are issues with converting your submission.
  • Staff are receiving errors when annotating work online

For students, please note this does not affect your submission, and your department will be able to access your uploaded file(s).

This is caused by the online annotation service used in timing out.

We are looking into the problem currently, and hope to get this issue resolved as soon as possible.

Apologies for any inconvenience caused.

Leave a Reply

The University of Essex will moderate comments and there will be a delay before any posts appear.