Students Staff

January 24, 2019

[Service Alert] [Resolved] Potential issues with logging onto FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 12:49 pm

Update 28/01/2019 09:15

FASER has now returned to full normal service.

Update 25/01/2019 08:35

FASER has returned to normal service. We will continue to monitor the service throughout the day.

The root cause was a process that sends feedback notifications had silently stopped. This process had been restarted yesterday lunchtime, causing FASER to clear its email backlog of ~70,000, directing users within the University to log into FASER at the same time. The high volume of users subsequently made FASER exceptionally slow.

The email backlog has since been cleared, however there may be peak times where FASER runs slowly throughout the day when users of the University log on in response to the feedback emails.

Original 24/01/2019 12:49

We are aware of the delay with users who are logging onto faser.essex.ac.uk

A large number of feedback emails were sent, which has resulted in a much higher volume of users.

We are monitoring FASER, and it should return to normal service shortly.

Apologies for any inconvenience.

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