Students Staff

December 6, 2018

[Resolved] Mailshot and subscription-based mailing list issues

Filed under: Email, [Resolved], [Service Alert] — Trevor Smith @ 3:59 pm

Update 15:20

This issue has now been resolved. All messages sent via the mailshot system and messages sent to subscription list recipients are now being sent as expected and the backlog has been cleared.

Update 10:45

We believe this issue has now been resolved and any queued messages to subscription lists or via the mailshot system are automatically being sent out this morning. We will provide a further update when the backlog of messages has been cleared and the systems are fully back to normal operation.

Original 06/12/2018 15:39

We are currently experiencing some issues with both our mailshot and subscription list systems. This means that all messages sent to mailshot recipients and those sent to subscribers of any Essex subscription-based mailing lists (such as smallads) are not currently being delivered. We are looking into the cause of these problems and will post an update as soon as it has been fixed.

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