Students Staff

December 19, 2018

[Service Alert] Possible disruption to SharePoint Services for planned maintenance: Friday 21st December 2018

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 4:23 pm

UPDATE: 12.22PM Friday 21 December

The scheduled maintenance work is now complete.
Thank you to our users for their patience.

SharePoint Team


There is a possibility that users may experience a couple of brief disruptions to SharePoint Services this Friday (21st December 2018) – morning/early afternoon.

This is to accommodate some essential maintenance work to prepare the core services of ECF, ESF, AOS, and PG/UG EAF to be compatible with the incoming 2019 calendar year.

During the maintenance work, we do not anticipate any prolonged period of service outage – only a few minutes on any occasion.

Services affected include:

  • All sites hosted in the https://edrm.essex.ac.uk domain (PG EAF, UG EAF, ESF, Agent Online Services, Reporting)
  • All sites hosted in the https://sp.essex.ac.uk domain
  • All personal mysites (and OneDrives) hosted in the https://mysite.essex.ac.uk domain

We apologise for any inconvenience this will cause. However, it is anticipated that the impact on users, with this period being in the lead-up to the Christmas vacation, will be minimal.

Notification will be made to users when the period of maintenance is complete.

Merry Christmas & Happy New Year to all our users.

SharePoint Team
sphelp@essex.ac.uk

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December 18, 2018

OpenVPN temporarily unavailable this morning

Filed under: Network, Uncategorized, [Resolved], [Service Alert] — Trevor Smith @ 9:36 am

Due to some scheduled work undertaken during our Tuesday network at risk period, users of our VPN service may have been unable to connect this morning between the hours of 6am and 9am. We do apologise for any inconvenience caused to anybody who had trouble trying to connect at this time.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 13, 2018

Christmas 2018 opening hours for IT labs and spaces

Filed under: News, PC Labs — Dan Jolly @ 5:08 pm

Colchester Campus

From 3pm Friday 21 December 2018 to 8am Wednesday 2 January 2019:

  • the Silberrad Learning Hub, IT Labs A, C, D, G and N will be open 24hrs.
  • The Orangery will be opened ‘on request’ to the Information Desk, between the hours of 9am – 10pm each day.
  • The Limehouse and all other IT services labs will be closed.
  • The Library PG reading room and UG Large Reading Room will be open 24 hours throughout.

This is with the exception of the period 7pm 31 December 2018 until 7am 1 January 2019 when all IT services labs, Silberrad Learning Hub, the Orangery and the Limehouse will be closed.

Southend Campus

Gateway Building (Lab 1, Lab 2, Mac Lab)

  • Access to the Gateway Building between 22 December and 31 December will be by student/staff card access only
  • Closed on Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January)
  • Closes at 5pm on Christmas Eve (24 December) and New Year’s Eve (31 December)

Clifftown Studios (PC Lab)

  • Closed between 22 December and New Year’s Day (1 January)

The Forum (Open Study Space, Reading Space, Group Pods)

  • 24/7 access to the 1st Floor Library and 2nd Floor Learning hub for students/staff is available throughout the Christmas break, and is by card via the North access (SMACS) door whenever the Forum’s main entrance is closed
  • The Forum’s main entrance is closed on Christmas Eve (24 December), Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January)
  • The Forum’s main entrance closes at 5pm on New Year’s Eve (31 December)

Loughton Campus

Hatfields

  • The Library and IT centre will be closed from 22 December, reopening on 2 January
  • Hours before/after the closure period are 8am to 11pm
  • The Post Graduate Room will be closed from 15 December, reopening on 7 January

Roding House and Unit 4

Closed from 15 December, reopening on 7 January:

  • Gerry Raffles
  • Mac Lab
  • PC Lab
The University of Essex will moderate comments and there will be a delay before any posts appear.

December 10, 2018

[Resolved] Problems with authentication service (feds.essex.ac.uk)

Filed under: Elearning, Network, Other, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

There are currently issues logging in to the following services:

  • faser.essex.ac.uk
  • box.essex.ac.uk
  • https://essex-university.zoom.us

Others might be affected.

FASER’s logon services has been redirected (from 8:10am), so staff and students will be able to logon successfully.

We are currently investigating the cause and will return service as soon as possible.

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 7, 2018

[Resolved] Problems launching software in the Computing Labs

Filed under: Computers, PC Labs, [Resolved], [Service Alert] — Trevor Smith @ 9:24 am

Update 15:30

This issue has now been resolved. If you are still having trouble launching software from shortcuts on the desktop please contact the IT Helpdesk (it.desk@essex.ac.uk) or use launch the software using the Essex Software Hub as described in the post below.

Original 07/12/2018 09:24

Staff and students using the computers in the Computing Labs and open access areas may find that many of the software application shortcuts do not open the software and will produce an error. We are currently looking into this issue and hope to have a fix soon.

In the meantime, if you need to access any of the software on the Lab computers you can do so by launching them directly from the Essex Software Hub – https://software.essex.ac.uk (simply find the icon of the application you wish to run and click the Launch button).

We will post an update as soon as this issue has been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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