Students Staff

October 30, 2018

[Service Alert] [Resolved] Moodle

Filed under: Moodle, [Resolved], [Service Alert] — Tags: — admin @ 9:34 am

Update – 09:51:

Moodle service has now been restored. We believe the problem was caused by a runaway process and resource limits.

Original post – 09:34:

We are currently investigating an issue with Moodle that is causing slow page loads and timeouts.

This affects the following Moodle services:

  • https://moodle.essex.ac.uk/
  • https://moodlearchive.essex.ac.uk/
  • https://moodlex.essex.ac.uk/
The University of Essex will moderate comments and there will be a delay before any posts appear.

October 22, 2018

[Service Alert][Resolved] Problems logging in to Moodle

Filed under: [Resolved], [Service Alert] — Tags: , , — admin @ 11:20 am

Update 11:25

The services below are now back up and running.

Moodle services were affected between 11:00 and 11:25. We believe this was due to a problem with authentication.

Original post, 11:20:

Users may experience problems trying to log in to our Moodle services:

  • https://moodle.essex.ac.uk/
  • https://moodlex.essex.ac.uk/
  • https://moodlearchive.essex.ac.uk/

We are investigating the cause of this.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 17, 2018

A series of phishing emails targeting Essex accounts

Filed under: Computers, Email, Information security, Security, [Service Alert] — Trevor Smith @ 12:43 pm

A new round of phishing attacks have hit many of our mailboxes over the last 24hrs. The goal of these messages is to dupe our staff and students into providing their login credentials.

We would like to remind all staff and students once again to be aware of the dangers of clicking links within email messages, the source of which you are unsure of. In particular, messages which ask you to login and provide your username and password (or indeed any other personal information) should be treated with caution. More information on how to identify and report such messages can be found at the url below:

http://answers.essex.ac.uk/help/spot-a-phishing-email

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 16, 2018

[Service Alert] [Resolved] Home directory server unavailable

Filed under: [Resolved], [Service Alert] — Bret Giddings @ 6:52 am

One of the servers providing home directories crashed last night (15/10/2018) at around 2030 hrs. It was rebooted at 0745 this morning. The cause of the problem is being investigated.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 3, 2018

[Service alert] [Resolved] Problem with door card readers

Filed under: Other, [Resolved], [Service Alert] — Kyle Cooke @ 9:23 am

Salto card readers, that control door access, are currently down.

Engineers are working to resolve the issue, we apologise for any inconvenience caused and will update this service alert once the issue has been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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