Students Staff

September 14, 2018

[Service Alert] Problem affecting multiple analogue telephone extensions.

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 6:35 pm

Original Alert, 14 September 2018: approx 250 extensions have been affected by what appears to be a component failure. The system maintainer has been informed; we expect an engineer to attend to site on Monday 17 September 2018.

Affected extensions will get a continuous tone which indicates Number Unobtainable.

A list of all affected extensions is available from Telephones@essex.ac.uk and IT helpdesk

Information Update, 17 September 2018: The faulty component was replaced over the weekend. Testing this morning has confirmed that all extensions are expected to be working normally,

 

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