Students Staff

September 28, 2018

Moodle Housekeeping 2018

Filed under: Elearning, Moodle — Samantha Thornton @ 10:15 am

A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses, so that they are fresh and tidy for new students.

Note that this guidance assumes that your course/module starts in-line with the new academic year. Courses and modules running outside the usual October > July year should delay this process until a ore suitable time.

1. Reset

It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and activities in place for your new cohort to use.

To reset a course:

  1. Locate the red Administration block on a Moodle course.
  2. Click on the Reset link under the Course administration heading.
  3. Scroll to the bottom of the page and click the Select default button.
    Select default button
  4. Go to the Roles section. In the Unenrol users selection box, find and click on Student. It should be highlighted in blue.
  5. Scroll to the bottom again and click the Reset course button to start the reset process.
  6. If the reset is successful, you should see lots of OK messages on screen. If you receive any error messages, or the screen goes blank after clicking the button, please contact the Learning Technology Team for assistance.
  7. Click Continue to return to your course home page. Your Moodle course has now been reset.

Repeat for all of your courses.

You do not need to backup your course before resetting (unless you want to) as the Moodle site has been archived – a copy was taken on 15th July and is accessible directly or via the Archive link on the black toolbar in Moodle. The archive is ‘read only’ and is often used by students to access previous year’s modules.

2. Make your course visible

You can see when a course is hidden from students as it has a greyed out title link.

Hidden course

To make it visible:

  1. Locate the red Administration block in your Moodle course.
  2. Under ‘Course administration’, click on Edit settings.
  3. In the top section, make sure the ‘Visible’ setting is set to Show.
  4. Scroll to the bottom of the page and click Save changes. Your Moodle course is now visible to students.

3. Contacting your students via Moodle

Moodle currently does not give students access to their Moodle courses until the formal start of their studies (usually the start of the academic year). We recommend that if you need to contact your students via email before they arrive, please use the Outlook mailing lists as these will be more up to date.

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September 26, 2018

Log in less often with Single Sign-On!

Filed under: News — Dan Jolly @ 11:08 am

We’ve enabled more of our services to use Single Sign-On, which means you have to log in less often.

What is Single Sign-On (SSO)?

SSO provides a central point of authentication, which means you can access online services without having to sign in to them separately. Sign on once, access many.

For example, if you sign in to an SSO enabled service, like Moodle, then go to another service like Webmail, you won’t have to enter your username and password again – SSO signs you in automatically.

SSO is now enabled on lots of our online services, such as Moodle, FASER,, Webmail and many others – wherever you see this sign in page:

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September 17, 2018

[Service Alert][Resolved] Issue with central server – Friday 14th September to Monday 17th September

Filed under: Corporate systems, Email, Library IT, Office 365, [Resolved], [Service Alert] — Colin Phillips @ 10:39 am

There was an issue with a central administrative server (serlx28) from 17:30 on Friday 14th September to 07:30 on Monday 17th September.

The server became unresponsive and may have affected the following services:

  • Password change web form
  • Applicant portal (including get-account and pre-arrival functionality)
  • Webmail off Campus
  • Library website from off Campus
  • Any other site which uses to authenticate signing in from off Campus

The server was restarted at 07:30 this morning with all services coming back online.  The cause of the issue is being investigated.

Apologies for any inconvenience caused during this outage.

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September 14, 2018

[Service Alert] Problem affecting multiple analogue telephone extensions.

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 6:35 pm

Original Alert, 14 September 2018: approx 250 extensions have been affected by what appears to be a component failure. The system maintainer has been informed; we expect an engineer to attend to site on Monday 17 September 2018.

Affected extensions will get a continuous tone which indicates Number Unobtainable.

A list of all affected extensions is available from and IT helpdesk

Information Update, 17 September 2018: The faulty component was replaced over the weekend. Testing this morning has confirmed that all extensions are expected to be working normally,


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