Students Staff

August 9, 2018

[Scheduled] [Resolved] Listen Again maintenance

Filed under: Listen Again, [Resolved], [Service Alert] — Benjamin Steeples @ 3:34 pm

What’s happening?

Listen Again will be unavailable for several periods in August whilst we upgrade to the latest version and perform routine maintenance (see dates, below). The following services are affected by this maintenance and will be unavailable:

  • Listen Again (https://listenagain.essex.ac.uk/)
  • Panopto (https://panopto.essex.ac.uk/)

The maintenance windows will occur at the following times:

  • Friday 10 August, between 12noon until 5pm 
  • Wednesday 22 August, between 9am and 5pm

Additionally, the services will be considered at risk between 9am Thursday 23 August and 9am Monday 27 August. We will make best efforts to carry out scheduled recordings during this period.

What can I expect?

This is a relatively minor upgrade but includes improved compatibility for modern web browsers, improved analytics, and general bug fixes. We will also be laying the groundwork for Single Sign-On, to reduce the number of times people are asked to log in.

Updates

  • 23 August
    • 11:03am – Yesterday’s upgrade is taking longer than expected. Listen Again has been returned to service but should be considered at risk. We are working with an external software provider to fully restore Panopto to service as soon as possible.
  • 10 August
    • 4:30pm – Today’s maintenance is now complete, both Listen Again and Panopto have been returned to service.

Leave a Reply

The University of Essex will moderate comments and there will be a delay before any posts appear.