Students Staff

August 29, 2018

[Service Alert] Listen Again and Panopto downtime

Filed under: [Resolved], [Service Alert] — Benjamin Steeples @ 8:58 am

Listen Again may be unavailable for brief periods today, 29 August 2018, whilst we resolve issues relating to the recent upgrade. The following services are affected by this maintenance and will be unavailable:

  • Listen Again (https://listenagain.essex.ac.uk/)
  • Panopto (https://panopto.essex.ac.uk/)

It is hoped that disruption will be kept to a minimum. Users are advised to download recordings from Listen Again to avoid any inconvenience.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 23, 2018

[Scheduled Service Alert] Works affecting network and telephone services in the Rab Butler building this Saturday

Filed under: Network, [Resolved], [Service Alert] — Dan Jolly @ 2:13 pm

On Saturday 25 August between 8am and 4pm, network and telephone services will be at risk in the Rab Butler building.

This is so we can carry out some essential maintenance work to power supplies in the building.

You do not need to power down any of your equipment before you leave.

We apologise for any disruption this may cause.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 20, 2018

[Service Alert] [Resolved] Problems affecting www.essex.ac.uk

Filed under: Corporate systems, Elearning, Email, FASER, Listen Again, Moodle, ORB, [Resolved], [Service Alert] — Samantha Thornton @ 8:36 am

Update: 20/08/2018 08:42am

The problem has now been fixed and you should have access these websites. The problem was traced to a network load balancer not behaving as expected.

If you are still experiencing problems, please contact the IT Helpdesk.

Original: 20/08/2018 8:36am

The following websites are currently unavailable:

  • Main website: www.essex.ac.uk
  • Moodle: moodle.essex.ac.uk
  • FASER: faser.essex.ac.uk
  • Email: email.essex.ac.uk
  • Listen Again: listenagain.essex.ac.uk

We are currently investigating the cause, and will update you as soon as service is restored.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 9, 2018

[Scheduled] Listen Again maintenance

Filed under: Listen Again, [Scheduled], [Service Alert] — Benjamin Steeples @ 3:34 pm

What’s happening?

Listen Again will be unavailable for several periods in August whilst we upgrade to the latest version and perform routine maintenance (see dates, below). The following services are affected by this maintenance and will be unavailable:

  • Listen Again (https://listenagain.essex.ac.uk/)
  • Panopto (https://panopto.essex.ac.uk/)

The maintenance windows will occur at the following times:

  • Friday 10 August, between 12noon until 5pm 
  • Wednesday 22 August, between 9am and 5pm

Additionally, the services will be considered at risk between 9am Thursday 23 August and 9am Monday 27 August. We will make best efforts to carry out scheduled recordings during this period.

What can I expect?

This is a relatively minor upgrade but includes improved compatibility for modern web browsers, improved analytics, and general bug fixes. We will also be laying the groundwork for Single Sign-On, to reduce the number of times people are asked to log in.

Updates

  • 23 August
    • 11:03am – Yesterday’s upgrade is taking longer than expected. Listen Again has been returned to service but should be considered at risk. We are working with an external software provider to fully restore Panopto to service as soon as possible.
  • 10 August
    • 4:30pm – Today’s maintenance is now complete, both Listen Again and Panopto have been returned to service.
The University of Essex will moderate comments and there will be a delay before any posts appear.