Students Staff

July 9, 2018

[Service Alert] IMPORTANT SharePoint service to be treated as READ-ONLY due to issues previewing, opening, saving, and uploading Office documents

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 9:42 am

UPDATE Tuesday 10 July 13.00pm

User feedback has confirmed that the SharePoint service has been restored as expected. The root causes of the problems are known, and actions are being taken to prevent future reoccurrence.

SharePoint Team
sphelp@essex.ac.uk

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UPDATE Monday 9 July 17.16pm

The SharePoint Team are cautiously optimistic that these issues were resolved earlier today.

We are inviting users to return to working normally with their files, but to report any issues to sphelp@essex.ac.uk .

We thank users for their patience, and apologise again for any inconvenience caused.

SharePoint Team
sphelp@essex.ac.uk

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There are still on-going issues with the Office Web Server (OWAS), part of our SharePoint Farm, which we are aware will cause disruption to users.

Our advice is: please treat files in SharePoint as READ-ONLY until further notice. Do not edit online or offline, as we cannot guarantee your changes will not be lost.

Office Web Apps provides the services below:

  • Opening Office documents (eg Word, Excel, OneNote, PowerPoint) on SharePoint sites;
  • Synching Office documents to SharePoint sites;
  • Synching Outlook calendars to SharePoint sites;
  • Uploading Office files edited offline/in desktop applications to SharePoint sites;
  • Previewing Office documents;
  • Previewing Image Files;
  • Previewing and opening PDF files.

Not all files seem to be affected. The issue is intermittent.

Users may also experience an issue with Office files refusing to open in their web browser, and also saying that the file can’t be opened in the desktop application either (eg Word, Excel).

It was hoped that the maintenance work undertaken on the SharePoint Farm on Saturday would have resolved these issues. But it is apparent further remedial action is still required.

The SharePoint Team are investigating this with urgency, and external support is being sought from our SharePoint Support Service as well.

We greatly apologise for any inconvenience caused, and recognise the urgency to resolve these issues for users.

Further updates will be posted here as they are known.

SharePoint Team
sphelp@essex.ac.uk

 

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