Students Staff

June 21, 2018

[Resolved] – Authentication failures on Linux servers

Filed under: Computers, Email, File storage, PC Labs, Uncategorized, [Resolved], [Service Alert] — Colin Phillips @ 1:38 pm

There was an issue today between 12:00 and 12:45 with authenticating on all IT Services Linux servers.  This will have disrupted services including M: drive access, delayed processing of email, OpenVPN access, and the UNIX compute servers.

We believe the issue has now been resolved.

If you are still having issues, please contact the IT Services Helpdesk (email : it.helpdesk@essex.ac.uk or phone: 2345).

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 14, 2018

Software Hub – the new home for software at Essex

Filed under: News — Dan Jolly @ 1:51 pm

We’re making it easier to access and use software at Essex. We’re introducing the “Software Hub”, a new software streaming service for all current staff and students.

The Software Hub replaces the old way of downloading and installing programs from our software catalogue. With the Software Hub you can:

  • Stream software from a web browser at the click of a button, which means no setup files to download or complicated installations to follow.
  • Access programs from anywhere, whether it be your personal or work computer, or in an IT lab. All you need is an internet connection.
  • Search or browse a growing library of over 100 programs including popular titles such as SPSS, EndNote and Stata.
  • Get a tailored view of what’s available for your device.

Currently the Software Hub can only stream programs to Windows computers. If you’re using a Mac, Android or iOS device, the Software Hub will give you instructions on how to access the program if it’s available.

The Software Hub is currently in its user feedback phase so if you have any comments please email them to labsupportgroup@essex.ac.uk

IT Services labs have been using the Software Hub to provide software for some time.

Using the Software Hub for the first time

See our visual getting started guide or follow the instructions below:

  1. Go to https://software.essex.ac.uk and sign in with your Essex username and password.
  2. Click on It’s my first time using AppsAnywhere on this device. Let’s go – to download the AppsAnywhere client.
  3. Click on the download and install it using the default options. AppsAnywhere will automatically launch and install the Cloudpaging player.
  4. Once installed, go back to your web browser and on the Software Hub page click Done.
  5. If prompted, click Allow or Open to let your browser interact with the AppsAnywhere client and select the option remember this preference.
  6. The AppsAnywhere client will open and validate. Once you see a green validation message, you are ready to launch programs from the Software Hub webpage.
  7. Search for a program (top right), hover over it and click on either:
    1. Launch – this will start streaming the program automatically.
    2. Download – this will download the program setup file for you to install manually.
    3. Visit Website – you will be taken to a website where you can download the program or to find more information.
  8. It may take a few minutes for the program to open the first time it is used on a particular computer – the process will be much quicker the next time.
The University of Essex will moderate comments and there will be a delay before any posts appear.

Moodle security update

Filed under: Elearning, Moodle, [Resolved], [Service Alert] — John Maydew @ 11:45 am

Moodle will be temporarily unavailable from 12:00 midday today (June 14th) while we apply a patch for a critical security vulnerability.

The following services will be affected:

  • Moodle (https://moodle.essex.ac.uk)
  • MoodleX (https://moodlex.essex.ac.uk)

The update will take less than a minute to complete, and normal service will resume afterwards.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 13, 2018

Network problems affecting DHCP Wednesday 13th June

Filed under: Network, [Resolved], [Service Alert] — Network Manager @ 12:02 pm

There was a network problem this morning Wednesday 13th June that affected the use of DHCP around the Colchester campus.  This is the process that allows a device to get an IP Address on our network.

The issue was caused by an interaction with some newly install AV equipment which was resolved at 11.15am.

If you are still experiencing an issue please restart your device before contacting the IT Services – Helpdesk on 01206872345

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 12, 2018

[Service Alert] Spam/phishing email “Unusual Login Attempt” – do not action

Filed under: Email, [Resolved], [Service Alert] — Dan Jolly @ 12:18 pm

Update 3pm

Mission complete. Here’s what happened earlier…

At 12noon, staff and students began receiving a large amount of spam email. The spam email was a phishing scam which came from a genuine Essex IT account that had been compromised.

The compromised account was quickly blocked at 12:02 so it couldn’t send any more emails. Our email support team then conducted a search and destroy mission to delete all of the scam emails from everyone’s inboxes. By 12:20pm, our team had deleted around 99.9% of the scam emails.

Our reports show this particular scam email was sent 41,727 times to 22,740 users – some users receiving it more than once.

  • If you spotted it was a scam and deleted the email, *thumbs up*.
  • If you only clicked the link, don’t worry – your account is safe.
  • If you clicked the link and filled out the form, you must change your password as soon as possible at https://www.essex.ac.uk/password

Phishing scams are real and everyone is a target – so please remain vigilant.

To help keep our network and users safe, please forward any suspicious emails to phishing@essex.ac.uk

Update 1pm

If you did click the link and fill out the form:

First alert

We are aware of a phishing/spam email being sent to Essex users with the subject “Unusual Login Attempt”.

This is a phishing email. DO NOT ACTION. Please delete it.

The account the email is being sent from has been blocked and our email support team are now searching all user mailboxes to remove the email.

More information to follow.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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