Students Staff

June 28, 2018

TurningPoint upgrade – Summer 2018

Filed under: Audio Visual, TurningPoint — admin @ 2:24 pm

As part of our wider efforts to upgrade users to Windows 10 and Office 2016, we are also upgrading TurningPoint to the latest version. This upgrade primarily ensures compatibility with PowerPoint 2016, but also includes Single Sign-On (SSO) which will reduce the number of separate login and passwords that staff and students are required to use.

The upgrade will be rolling out over the summer of 2018. If you are planning to use TurningPoint between July and September 2018, please contact the Learning Technology Team for further guidance (ltt@essex.ac.uk), or see the Introduction to EVS with TurningPoint course in Moodle.

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June 26, 2018

[RESOLVED] Problem with HR Organiser (iTrent)

Filed under: Corporate systems, [Resolved], [Service Alert] — Dan Jolly @ 9:17 am

Update 10.30am

HR Organiser is back up and running. Thanks for your patience while we dealt with the problem.

Unfortunately, we have had to restore iTrent (including HR Organiser and Web Recruitment) back to 8.45am this morning.

This means that any processing carried out between 08:45 and 09:30 will now have been lost. 

This includes processes such as annual leave bookings, sickness recorded, and applications.

The Business Systems Team (Finance section) are now reviewing any processes submitted during this period and will advise of appropriate action to be taken where necessary.

Please contact the Business Systems Team Helpdesk bsthelp@esssex.ac.uk if you have any questions.

 


Original alert 9.17am

HR Organiser (iTrent) is currently unavailable while we perform emergency maintenance.

Apologies for any inconvenience caused.

More information to follow.

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June 25, 2018

Moodle 3.5 Upgrade

Filed under: Elearning, Moodle, [Resolved], [Scheduled], [Service Alert] — John Maydew @ 1:26 pm

What’s happening?

Moodle will be unavailable from 9am Wednesday 18th July while we upgrade to the latest version (3.5+), make improvements to the hosting systems and create the 2017 archive. These upgrades will affect the following systems which will be inaccessible during the upgrade:

We expect that the upgrade will be completed before 5pm Wednesday 18th July when Moodle and MoodleX will be available again. Due to the nature of some of the changes, Moodle services will be considered at risk until Wednesday 25th July. This post will be updated as work progresses.

Need access to Moodle that day?

The 2017/18 Moodle Archive will be made available early, on Friday 13th July, so that students studying for exams will still have access to their learning resources. The archive will be acessible from https://moodlearchive.essex.ac.uk once it has been created.

What can I expect?

Moodle 3.5+ includes improved question tagging, updated global search and improved privacy management tools, alongside the usual bug fixes and security patches. The 3.5+ upgrade will also include changes from Moodle 3.4; for more information you can read the release notes for both versions here:

Additionally we’re making improvements to how Moodle works behind-the-scenes, which should improve Moodle’s performance overall

Updates

  • 2018-07-13
  • 2018-07-18
    • 09:00 Moodle has been taken offline. The 2017 archive is still available at the above address
    • 09:50 Issues affecting the 2017 Moodle archive have now been resolved
    • 13:38 Normal service to Moodle and MoodleX has been resumed
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June 21, 2018

[Resolved] – Authentication failures on Linux servers

Filed under: Computers, Email, File storage, PC Labs, Uncategorized, [Resolved], [Service Alert] — Colin Phillips @ 1:38 pm

There was an issue today between 12:00 and 12:45 with authenticating on all IT Services Linux servers.  This will have disrupted services including M: drive access, delayed processing of email, OpenVPN access, and the UNIX compute servers.

We believe the issue has now been resolved.

If you are still having issues, please contact the IT Services Helpdesk (email : it.helpdesk@essex.ac.uk or phone: 2345).

Apologies for any inconvenience caused.

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June 14, 2018

Software Hub – the new home for software at Essex

Filed under: News — Dan Jolly @ 1:51 pm

We’re making it easier to access and use software at Essex. We’re introducing the “Software Hub”, a new software streaming service for all current staff and students.

The Software Hub replaces the old way of downloading and installing programs from our software catalogue. With the Software Hub you can:

  • Stream software from a web browser at the click of a button, which means no setup files to download or complicated installations to follow.
  • Access programs from anywhere, whether it be your personal or work computer, or in an IT lab. All you need is an internet connection.
  • Search or browse a growing library of over 100 programs including popular titles such as SPSS, EndNote and Stata.
  • Get a tailored view of what’s available for your device.

Currently the Software Hub can only stream programs to Windows computers. If you’re using a Mac, Android or iOS device, the Software Hub will give you instructions on how to access the program if it’s available.

The Software Hub is currently in its user feedback phase so if you have any comments please email them to labsupportgroup@essex.ac.uk

IT Services labs have been using the Software Hub to provide software for some time.

Using the Software Hub for the first time

See our visual getting started guide or follow the instructions below:

  1. Go to https://software.essex.ac.uk and sign in with your Essex username and password.
  2. Click on It’s my first time using AppsAnywhere on this device. Let’s go – to download the AppsAnywhere client.
  3. Click on the download and install it using the default options. AppsAnywhere will automatically launch and install the Cloudpaging player.
  4. Once installed, go back to your web browser and on the Software Hub page click Done.
  5. If prompted, click Allow or Open to let your browser interact with the AppsAnywhere client and select the option remember this preference.
  6. The AppsAnywhere client will open and validate. Once you see a green validation message, you are ready to launch programs from the Software Hub webpage.
  7. Search for a program (top right), hover over it and click on either:
    1. Launch – this will start streaming the program automatically.
    2. Download – this will download the program setup file for you to install manually.
    3. Visit Website – you will be taken to a website where you can download the program or to find more information.
  8. It may take a few minutes for the program to open the first time it is used on a particular computer – the process will be much quicker the next time.
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