Students Staff

May 30, 2018

[Resolved] Slow connection to FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 4:43 pm

Update 31 May 2018 12:14:

This issue has been traced to a data mismatch relating to which students had already received an email regarding feedback. Several thousand emails were sent to students causing an unexpectedly high number of logins between 16:15 and 20:15 on 30 May 2018, this led to FASER being unresponsive during this period.


Original post:

Users will experience slow connections to at the moment, which is caused by an unexpectedly high volume of users accessing the site.

This is due to a backlog of feedback notifications being released.

Apologies for the inconvenience caused.

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