Students Staff

May 23, 2018

[Service Alert] Scheduled Telephone system firmware upgrade 12 June 2018 – 06:00 to 08:00

Filed under: Telephone, [Scheduled], [Service Alert] — Andy Tyne @ 6:14 pm

Information Update – 12 June 2018, 07:45: All systems have been updated and restarted. Testing has been completed, no errors reported. Maintenance engineers will continue to monitor performance of the system for the rest of the day.

Information Update: During the outage, all telephone services at all three of our campuses will be affected, including:

  • All inbound and outbound calls
  • Leaving and retrieving University voicemail from any location (internal and external)
  • Using lift emergency systems on the Colchester Campus only – explicitly not affecting The Quays and The Meadows accommodation.
  • Alarm auto dialler calls that use an internal number
  • All calls to the Nursery, Sports Centre, Information Centre and Nightline
  • All calls from student accommodation emergency phones to university extension numbers

External calls to and from Wivenhoe House, StudentCom users in student accommodation and payphones will be unaffected.

Emergency contact information will be posted near to all Accommodation emergency phones and any lifts that are taken out of service during this period.

During this time all emergency calls should be made to our security team on 07748 704529 or 01206 864634.

Original Alert: The telephone system software will be upgraded from 06:00 with disruption to services possible to 08:00.

All telephone services will be taken offline at 06:00. Telephone devices will resume operation in gradual phases depending on the core system they are connecting to. SIP phones will resume quickly (estimated 10-15 mins), analogue and Ergoline phones will take longer to restore (Southend – estimated 20-30 mins; Colchester – estimated 30 – 45 mins).

During the work access to voicemail will be unavailable.

This work will improve functionality of the overall system and is being planned to avoid disruption to Graduation and Clearing preparations.

We apologise for the relatively short notice and for any inconvenience this will cause.

If you have any enquiries please contact telephones@essex.ac.uk using the subject: Scheduled Telephone system firmware upgrade 12 June 2018

 

 

 

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