Students Staff

May 25, 2018

[Service alert] Possible issues logging on to FASER

Filed under: Elearning, FASER, [Service Alert], [Unresolved] — Samantha Thornton @ 9:56 am

There are currently suspected issues with connecting to faser.essex.ac.uk through our ADFS site (feds.essex.ac.uk) for some of our users.

We are currently investigating the cause, and believe this to be only affecting access from off campus.

If you find any issues with connecting to FASER, please contact the IT Helpdesk with as much information as you can, such as:

  • What browser you were using at the time of the failure
  • What error message appeared in the browser (a screenshot is would be helpful)
  • Were you on or off campus campus when the error occurred
  • Had you been connected to FASER on campus on the same day prior to attempting to connect off campus

Apologies for the inconvenience.

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