Students Staff

May 30, 2018

[Resolved] Slow connection to FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 4:43 pm

Update 31 May 2018 12:14:

This issue has been traced to a data mismatch relating to which students had already received an email regarding feedback. Several thousand emails were sent to students causing an unexpectedly high number of logins between 16:15 and 20:15 on 30 May 2018, this led to FASER being unresponsive during this period.


Original post:

Users will experience slow connections to at the moment, which is caused by an unexpectedly high volume of users accessing the site.

This is due to a backlog of feedback notifications being released.

Apologies for the inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 25, 2018

[Service alert] Possible issues logging on to FASER

Filed under: Elearning, FASER, [Service Alert], [Unresolved] — Samantha Thornton @ 9:56 am

There are currently suspected issues with connecting to through our ADFS site ( for some of our users.

We are currently investigating the cause, and believe this to be only affecting access from off campus.

If you find any issues with connecting to FASER, please contact the IT Helpdesk with as much information as you can, such as:

  • What browser you were using at the time of the failure
  • What error message appeared in the browser (a screenshot is would be helpful)
  • Were you on or off campus campus when the error occurred
  • Had you been connected to FASER on campus on the same day prior to attempting to connect off campus

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 23, 2018

[Service Alert] Scheduled Telephone system firmware upgrade 12 June 2018 – 06:00 to 08:00

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 6:14 pm

Information Update – 12 June 2018, 07:45: All systems have been updated and restarted. Testing has been completed, no errors reported. Maintenance engineers will continue to monitor performance of the system for the rest of the day.

Information Update: During the outage, all telephone services at all three of our campuses will be affected, including:

  • All inbound and outbound calls
  • Leaving and retrieving University voicemail from any location (internal and external)
  • Using lift emergency systems on the Colchester Campus only – explicitly not affecting The Quays and The Meadows accommodation.
  • Alarm auto dialler calls that use an internal number
  • All calls to the Nursery, Sports Centre, Information Centre and Nightline
  • All calls from student accommodation emergency phones to university extension numbers

External calls to and from Wivenhoe House, StudentCom users in student accommodation and payphones will be unaffected.

Emergency contact information will be posted near to all Accommodation emergency phones and any lifts that are taken out of service during this period.

During this time all emergency calls should be made to our security team on 07748 704529 or 01206 864634.

Original Alert: The telephone system software will be upgraded from 06:00 with disruption to services possible to 08:00.

All telephone services will be taken offline at 06:00. Telephone devices will resume operation in gradual phases depending on the core system they are connecting to. SIP phones will resume quickly (estimated 10-15 mins), analogue and Ergoline phones will take longer to restore (Southend – estimated 20-30 mins; Colchester – estimated 30 – 45 mins).

During the work access to voicemail will be unavailable.

This work will improve functionality of the overall system and is being planned to avoid disruption to Graduation and Clearing preparations.

We apologise for the relatively short notice and for any inconvenience this will cause.

If you have any enquiries please contact using the subject: Scheduled Telephone system firmware upgrade 12 June 2018




The University of Essex will moderate comments and there will be a delay before any posts appear.

May 21, 2018

[Resolved] Essential M drive server maintenance

Filed under: File storage, PC Labs, [Resolved], [Scheduled], [Service Alert] — Trevor Smith @ 3:34 pm

Two of our M drive servers (isslx109 and isslx110) will be undergoing essential maintenance work on Tuesday 22nd May between the hours of 6am and 7am. This will mean that the M drives of staff and students stored on these servers will be unavailable during this time. We apologise for any inconvenience this may cause and will endeavour to keep downtime to a minimum whilst this essential work is carried out.

The scheduled work was completed by 0645 and all services are now available again.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 17, 2018

Staff – you’re invited to the IT Listening Post

Filed under: News — Dan Jolly @ 2:36 pm

To all staff,

IT Services would like to invite you to the IT Listening Post, our first community event for IT feedback.

Our aim is to get to know our community and to enable you to have your say on all things IT.

This event will give you a chance to:

  • give feedback about the services and support we provide
  • tell us what isn’t working for you and if anything is missing
  • talk directly to our staff, ask questions and find out more about what we do

There will be interactive activities, stalls and demos on topics including digital skills, information security and collaborative tools.

Come along for some or all of the session on Tuesday 22 May 2018, 3pm – 5pm in room 2N2.4.16 (in the UKDA building) and grab yourself some free tea and cake at the same time!

We hope you can join us.



The University of Essex will moderate comments and there will be a delay before any posts appear.


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