Students Staff

April 16, 2018

[RESOLVED]Emergency server maintenance

Filed under: Corporate systems, File storage, SharePoint, [Resolved], [Scheduled], [Service Alert] — Trevor Smith @ 3:09 pm

The issue with sernt72 has now been resolved and the server is back online.


 

One of our core servers will be undergoing emergency maintenance from 6am tomorrow, Tuesday 17th April.

This could have an impact on lots of our services and applications, including the systems, listed below, which may be inaccessible whilst we carry out these works.

Please do not contact the IT Services helpdesk during this time, as we will be focusing on the emergency server maintenance.

If services are not fully operational by 9am, we will let you know with a further update on the IT Services  Blog.

Please note that email and internet access should be unaffected.

Affected systems:

  • Accommodation and events management (Kinetics)
  • Attendance and engagement monitoring
  • Car parking
  • Essex website (includes intranet and Enrol)
  • Graduation ticket booking
  • Lecture capture (Listen Again)
  • Mobile apps (Pocket Essex) Campus M
  • Online assessments (Questionmark Perception)
  • Online coursework submission (FASER)
  • Online payments
  • Online Resource Bank (formerly Course Materials Repository)
  • Post Room software
  • Graduate training in Proficio
  • Results Processing System (linked to ESIS) – Student facing
  • Sharepoint (including ESF and EAF)
  • SMS messaging
  • Student document ordering
  • Staff and Student Printing (Papercut)
  • Student records and information database (ESIS)
  • Timetabling – Teaching (CMIS)
  • Timetabling – Exams (CMIS)
  • Virtual learning environment (Moodle)
  • Account and Group Management (User Database/CID)
  • Library Management System (Essex Libraries)
  • SQL Server Reporting Services
  • Identity management
  • External staff interface
  • Cross System Interfaces
  • Uniface
  • Cohort (Occ Health)
  • We are smile (mentoring)
  • Building access control (something we need to come back to)
  • Customer and relationship management (Dynamics)
  • HR management (Midland iTrent inc BO)
  • Library Management System (Sierra)
  • Planet (Estates Management)
  • Research management software (RMAS via Agresso)
  • Sports Centre Management
  • Surveys (Qualtrics and EVASYS)
  • Careerhub

 

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