Students Staff

February 28, 2018

[Resolved] Problems with OpenVPN (remote network access)

Filed under: Network, [Resolved], [Service Alert] — Dan Jolly @ 10:34 am

Resolved – information update

We have now identified the cause of the problem.

Due to the large numbers of staff working from home or off campus today, our OpenVPN service reached its maximum number of available connections.

This meant that some users were unable to connect until a connection was available – meaning other users had to disconnect first.

We have now increased the number of available connections considerably.  We will monitor the situation and should a further increase be required we will act accordingly.

We apologise for any inconvenience this may have caused.

 


 

Resolved

This problem has now been resolved.

 


 

Initial alert

Some users may be experiencing issues trying to connect to their office desktop PC and/or other resources on the campus network when connecting via the University OpenVPN service.

We are currently looking into this issue and will post an update as soon as possible.

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