Students Staff

February 28, 2018

[Resolved] Problems with OpenVPN (remote network access)

Filed under: Network, [Resolved], [Service Alert] — Dan Jolly @ 10:34 am

Resolved – information update

We have now identified the cause of the problem.

Due to the large numbers of staff working from home or off campus today, our OpenVPN service reached its maximum number of available connections.

This meant that some users were unable to connect until a connection was available – meaning other users had to disconnect first.

We have now increased the number of available connections considerably.  We will monitor the situation and should a further increase be required we will act accordingly.

We apologise for any inconvenience this may have caused.

 


 

Resolved

This problem has now been resolved.

 


 

Initial alert

Some users may be experiencing issues trying to connect to their office desktop PC and/or other resources on the campus network when connecting via the University OpenVPN service.

We are currently looking into this issue and will post an update as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Reduced service on the IT Helpdesk today

Filed under: IT Helpdesk, Other, [Resolved], [Service Alert] — Dan Jolly @ 10:30 am

We have a reduced service on the IT Helpdesk today.

If you need support please email it.helpdesk@essex.ac.uk instead of phoning or visiting the IT Helpdesk. Telephones and answerphone messages will still be monitored but  there may be a delay in our reply.

Don’t forget you can also check our website and knowledge base for service information and answers to frequently asked questions.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 27, 2018

OpenVPN connection problems

Filed under: Other, [Resolved], [Service Alert] — Trevor Smith @ 2:39 pm

Resolved: This issue has now been resolved. If you are still experiencing connection problems please contact the IT Helpdesk (desk@essex.ac.uk)


 

Some users may be experiencing issues trying to connect to their office desktop PC and/or other resources on the campus network when connecting via the University VPN service. We are currently looking into this issue and will post an update as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 13, 2018

[Service Alert] Calendar event problem with Microsoft Outlook app for iOS and Android

Filed under: Email, [Resolved] — Trevor Smith @ 4:43 pm

Resolved: Microsoft have fixed this issue in a recent release of the Outlook mobile app. Please make sure your devices are running the latest version of the app so you are unaffected by this problem.


This problem only affects people using the Microsoft Outlook app for iOS and Android.

If you receive an invite to a calendar event, selecting delete (trash icon) will remove the event from your calendar and everyone else’s, including the event organiser. This essentially cancels the event for everyone.

This appears to be an unconfirmed bug with the app. We’ve reported it to Microsoft and are waiting to hear back from them.

In the meantime, please do not select delete, instead select RSVP and then select Decline (see screenshots below). This removes the event from your calendar safely without affecting others.

owascreen1

owascreen2

owascreen3a

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service alert] Problems affecting Moodle services

Filed under: Elearning, Moodle, [Resolved], [Service Alert] — Samantha Thornton @ 9:04 am

Update – 09:20am:

Moodle, including the services listed below, has now been returned to service.

We have traced the fault to a missing configuration file caused by a software update.

Original post – 09:05am:

Our Moodle services, including:

  • https://moodle.essex.ac.uk/
  • https://moodlex.essex.ac.uk/
  • https://moodlearchive.essex.ac.uk/

Are currently unavailable.

We are investigating the cause and will resume services as soon as possible.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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